Friendly folks and knowledgeable sales and tech staff. All are eager to help. I had a weird issue…read morewhere my rear wheel wasn't turning freely and they found the issue.

The used car salesman tactic is not appreciated. I've had this happen to me three times so far, so…read moreat this point it's a pattern. I always avoid the Cary store whenever I can because I've been up sold on three separate occasions, a water bottle holder, a cleaning product, and a kick stand. The latter time, my current kickstand was actually insulted before they recommended a new kick stand. First of all, the covid measures are a little over the top. Making customers stand in the baking sun without acknowledgment for 15 minutes until someone comes to retrieve them is a little ridiculous. The store is quite large and everyone is wearing masks, why so militant about the number of people inside? There was never THAT many people trying to come in the store, and there is plenty of space to spread people out in the air conditioning. Trek's covid customer experience is far worse than any other triangle area business I've been to, including restaurants. If you can't figure out a way to accommodate customers better than you currently are, you should just remain closed until things get back to normal. Secondly, the upselling was tiresome and cringe worthy. Trying to get in and out of your store to accomplish a simple task is nearly impossible. I had an appointment to drop my bike off for routine maintenance service. My time was needlessly wasted as employees suggested a host of products I didn't want (everything from cleaning solutions to a new kickstand - because the associate mocked the existing after market kick stand that had been installed). It was a waste of my time and it's an uncomfortable experience for the customer. I could have been home and back to work 20 minutes earlier if I wasn't fending off your associates attempts to sell me your crap. You need to reimagine your entire customer service experience with the customer in mind.

there are a few bicycle stores within a few mile radius of the store in North Raleigh. I have…read morevisited the others and because they couldn't help me with an old bike for one reason or another, ended up at the Trek store and had my problem resolved quickly and pleasantly.i recommend Trek to anyone if they need a tuneup on their bike, or for anything to do with bikes, and they live in the north Raleigh area.

My husband is an avid cyclist and owns a Trek Madone SL6. He came here for basic maintenance on his…read morebike and was very happy with the service he received from Matt and Craig. He felt the extent to which the staff went through to ensure he was a happy customer was commendable. The store was very clean and staff were welcoming.

Love that this bike service exists. It took some time to…read morenotice these at the Museum park I have visited often. It's fairly inexpensive, and you usually get what you pay when purchasing rides. I checked out one where the electric assist did not work and put it back. The app will take some time to get used to until you've gone through your first use. It was nice to be with someone who had used and understood the service. I didn't struggle with the technology or retrieving the bike for rides. I was underwhelmed with the bikes. The handlebars appeared filthy and sticky, which was hard to notice until after I started riding. My hands were dirty until I could get near water and soap. Bike shares are known to be much safer, but I didn't feel safe. I could not control the electric assist speeds, and the seat started twisting after riding for a while. Seat twisting was dangerous for me. I'm still alive and well, but this wasn't the most enjoyable experience with rental bikes. The bike I rode seemed poorly kept up. Overall, the bikes allowed me to enjoy nature and socialization (without walking) with my friend, who I joined for the bike ride.

No slight against the Citrix Cycle program. I've used similar in London and Seattle and elsewhere…read more The docks are well placed around downtown Raleigh and as far out as the Museum of Art. It's a growing system and I did enjoy my short right a bit. That said, Raleigh is absolutely not a flat city. Even in downtown there are hills. Be sure that if you have any hills planned that you're getting one of the pedelic "electric assist" bikes. Otherwise, you're probably not going to have a good time. For an occasional rider, it's just $2 per trip or $6 for the day pass. It is hard to go wrong at that rate. Do bring a helmet because lots of people do not respect bicyclists. [Review 11735 overall, 1517 of 2019.]

As one of Cary's longest and most popular trails, I had to come to see what all the hype was about…read morehere. Ironically, it wasn't my first time here at the Robert V. Godbold Park (2050 Northwest Maynard Road, Cary) entrance, but I stumbled upon a route I hadn't taken before. Very scenic and nice for short walks or walks that I can stretch out into longer walks. The park is convenient to my home, and the parking here is great.

We are all entitled to our own opinions, right? Well here's mine:…read more Parking: 5 Location: 5 Decor/ambiance: 5 Customer Service: na One of the CLEANEST, nicest, most attractive trails in the area. One thing about Cary is you can count on them to have clean trails. This one here trumps most Raleigh trails. This trail features lush greenways and breathtaking views. When you enter the Crabtree lake area the sunset is amazing to witness. The trail seems super safe as it doesn't really feature many dark areas. Most of the Black Creek trail is in the back yards of homes. The trail is ideal for walker and runners. Its also great for bikers. I have witnessed hover-boards on the trails but i'm sure they shouldn't be out there as no motor vehicles are allows.

I am a middle aged woman and most bike shops want to ignore me. CH Trek went above and beyond to…read moreget me set up and very happy on a comfortable commuter bike. Dan was awesome and I really appreciated his time and care on my purchase!

My mom is an avid cyclist. Wait, who are we kidding?! She's darn near a professional! Anyways, a…read moregift card to Trek would be the perfect mother's Day gift! I came in from out of town and was not able to get to the Trek store before they close, but I called them and they stayed open long enough for me to get there to purchase the gift card! What incredible customer service, especially since you cannot purchase gift cards online. My mom loved the gift! Thank you Trek for making her Mother's Day great!

Abbott's Creek Trail is a feeder trail within the Bedford Falls River community that connects to…read morethe 26 mile Neuse River Greenway. Excellent 1 mile walk in nature, flat terrain. Can go in and back or loop to the larger trail for more exercise.

If your into trail running or biking this is a great place to get in some miles. Just finished 13…read moremiles of trail running. Second day in a row, did 10 miles yesterday. Just make sure you follow the directional signs.

This has become my go-to running spot while in NC for work…read more The entrance into the park is gated and is typically not open during the early hours that I arrive so I park in the lot just outside the gate, which has a quick easy access to the Neuse River Greenway Trail (left) and Crabtree Creek Greenway Trail (right). What I love is you get two very different running paths. The Neuse River Greenway is flat and pretty open. The Crabtree Creek Greenway has some minor elevation but some really cool bridges to go over (including a winding one). The park, itself, has its own running paths. There are bathrooms, water fountains, picnic areas and a big playground. Lots of covered space. From the outside parking lot, you'll hike over the bridge over the freeway into the park (about .20 miles). The bathrooms have a coded door lock that I haven't figured out yet. There is some type of house within the park as well, and I'm not sure what it's about. If you want to find the first really cool bridge, you'll go past the house and keep staying straight on the trail and not veering left or right. Also, the area between the house and the bathrooms yields some pretty cool breezes. I've noticed that temps get cooler from the adjacent field when running through there. There are mile markers on the Crabtree Creek Greenway Trail. You'll hit your first hill at about 1.15 miles from the parking lot outside the gate. Perfect place for long runs, interval workouts or bike rides. Very scenic!

Love this location! It has tons of parking and is a great path along the greenway. I run here with…read moremy running group as well as bike here with my partner. Definitely a great spot if you live close. You can literally run or bike for miles in either direction so it's perfect if you're training for a race.