A couple of staff members were unnecessarily rude to me, my girlfriend, and our child during our…read morevisit.
At one point, a blonde female staff member approached my girlfriend in a very confrontational manner while we were simply saying goodbye to family members on the dock without wearing life jackets. We understood the life-jacket policy, but the way the situation was handled was disrespectful and could have been communicated much more professionally.
Later, as we were leaving, we initially walked up one side of the ramp. We had already washed the sand off our feet and changed, so we did not want to walk back through the sand, get dirty again, and have to wait in line to rinse off a second time. We walked back down so we could leave through the other side. A young blonde male staff member stopped us simply to tell us that we could not be on the dock without life jackets, and his tone was extremely rude.
I explained that we were aware of the rules and were only trying to leave through the other side because we had already cleaned the sand off and did not want to go back through the rinse line. Instead of simply acknowledging that and allowing us to leave, he continued to speak to me and my family in a disrespectful and unprofessional manner.
What made the situation even more frustrating was that two older women were standing at the end of the same dock without life jackets, and neither staff member addressed them. That inconsistency made us feel singled out and raised concerns about whether the rules were being enforced equally for all guests.
This business needs to take a serious look at its staffing and customer-service expectations. Some employees appeared to lack the communication skills necessary to interact appropriately with customers. We also encountered staff members who were not welcoming upon arrival, appeared disengaged in their responsibilities, and created the impression that certain guests or demographics were being treated differently than others.
I am not normally someone who leaves negative reviews for businesses, but this was one of the most disappointing staff experiences I have encountered. Families should be able to visit, follow the rules, and still be treated with basic courtesy and respect. Based on our experience, I would not recommend bringing my family back.