I have not done business with them since we purchased a pair of diamond earrings. They put out a…read moreset of earrings to purchase and went to the back to package. When I got home one of the earrings was cloudy and didn't match. When I came back to the store to calmly talk about not matching, the owner called the cops on me to have me leave and took my money and my earrings. After 2 weeks of no earrings and no refund they final gave me a matching earring. Never do business with these people. I will always remember how badly they treated us and hope you don't make the same mistake.

Terrible place to do business, the smoker had nothing but lies, he'll say it was raining so he…read moresmoked illegally outside. He'll say he told me to take my 200 and leave ha all he said was we ain't selling anything after I switched from 3 items valued at 1800$ to one item cuz he chose to smoke all blow it in my face. Sad place to do business, don't want my kind? Okay I'll let everyone know including my mill+ tiktokers.... beware of shady businesses who treat customers like poop when they need us for their small biz to succeed ha embarrassing to say the least. Never leave a customer outside, get a bigger store or something.

I had a 'flim flam, shim sham' engagement ring starter set in my possession since 2014. After…read moreenduring (and surviving) one of the worst years of my life in 2025, I determined to create the ring for myself and my survivorship. From the moment I walked into Sam Edwards Jewelers, I knew I had found the jeweler to 'finish' my disassembled ring. Sam is kind, down to earth, so incredibly knowledgeable of the jewelry industry; he is a third generation jeweler who trained with some of the best known in the business. Meredith is an excellent assistant who will bend over backward to help you with your questions. They determined they could work with my 'old' wax mold and still create my ring. The result is absolutely STUNNING! I am so pleased with my ring and so very glad I chose Sam Edwards.

Outstanding customer service and fabulous merchandise! Personal detail given to each customer.read more

This location is truly a hidden gem in Chattanooga. The sales floor was packed with a variety of…read moreunique, curated crystals in various sizes, shapes, and mediums. The three sections of the store were each organized and clean. The shelves were well lit, allowing for optimal viewing of the color and luster. The store cashier/owner was friendly, welcoming, and knowledgeable. I would recommend this store for anyone that collects crystals or is interested in starting. We will be back!

Amazing new gem! So happy to have found this place.The staff are welcoming,…read more and knowledgeable. Great selection of crystals, items for clearing and jewelry. Look forward to see how they grow in the community.

Superior service and repairs. They went above and beyond to help us, and they know the true meaning…read moreof customer service.

I called after seeing the tv ad, they Wrights looking so friendly, and nice. The person on the…read morephone seemed distracted, and irritated after one or 2 questions about a jewelry repair, actually just rude. My first impression went from really good, to stay away in 20 seconds.

I have bought rings from this place and will keep buying and recommending their things to everyone…read more I usually order things online and every time i do its always a smooth process. Thank you, look forward to purchasing more in the future!

I love their jewelry. Its simple and super feminine, the pieces I selected for myself. I will be…read moreback to buy more.

My family has shopped here for 3 generations. They're absolutely wonderful. Helpful, and you can…read moreget quality jewelry there without the chain store prices.

I truly love this store! They are so patient and never high pressure. They are honest, good people…read morethat will help you find something unique, something you love and help you maintain your budget, and great quality. They have also helped me with repairs and are so reasonable and honest about what to expect. Great place to visit!

Racist! Went in this store with my husband to look at rings. Two caucasian couples came in after us…read moreand was served while the staff actively ignored us. I'm not naive enough to think that there isn't racism in the world, but when a business actively ignores African American patrons, that's a different story.

A recently went into Rick Davis Golden diamonds. I have not been there in a while because the last…read moretime I was there I brought in some gold and I didn't think the price was fair so I took it to another jeweler. Was right the other jewelry gave me more for my gold. I recently returned to sell a ring and he would not even look up at me much less look at my ring. The only thing he said to me was I would not be interested. Advise people if they want to get good customer service and get a fair price on things and treated well to go to some other jewel.I use Wrights Jeweler's.

I have had multiple pieces repaired, and a heirloom diamond custom set into a pendant. Gorgeous…read moredesigns, quality work, and fair prices. I have been coming back for decades. Did I mention, great customer service? I never feel rushed. Highly recommend. .

I have been a client for years. The staff are friendly, helpful and professional. Their work and…read morejewelry selection are top notch. Definitely recommend this local business!

So I try to leave honest reviews, good and bad. I'm also not afraid to admit when I'm wrong and…read moreupdate my review. This will be lengthy, but necessary. I was always an Arnie Guess customer. I felt like my first wedding set was well cared for when ever I brought it in for an annual cleaning and inspection. Well I got a new wedding set. I brought the solitaire to them to be sized down 1/2 a size. 3 weeks later I got a ring back that looked horrible on the palm side of the band. You could clearly see where they cut it and made no effort to blend it back together. Also the ring was not polished and clean, as I was used to. I brought both things to their attention and the jeweler came out and said it was no big deal and I would have to live with it. I was not happy, but at the same time, I had always had great experiences before. Well today I called to ask about have the solitaire soldered to the 2 bands that go with it. They were very short and said it would be a 15 to 16 WEEK wait. I repeated "week?" in shock. The woman said "well what do you expect with over 800 repairs ahead of you?* Now hold on... so if I take my wedding rings in to Arney yearly, I would not have them for 1/3 of every year? Not acceptable, especially after my last experience. So today, I made a few phone calls. I got Lorraine Denise, Brillante Jeweler's voicemail and went on to the next highly rated jeweler. I wasn't comfortable with any that I talked to and was torn. Then Lorraine called me back. Wow! I can say with zero hesitation that I was 100% wrong about her. She was so kind and caring on the phone and eager to help. I rushed over after work. Low and behold, her master jeweler was there and guess what? He WAS Annie's excellent jeweler and left Arnie. Not only am I excited to work with Lorraine, as she seems like a very knowledgeable woman who takes pride in her work, but she is also someone that would be fun to have coffee with and talk. I'm also excited that I know I can trust the people she works with to do an excellent job. If you don't come here, you are making a mistake. I will be a life long customer. Thank you Lorraine. I'm excited to have you work on something that is so precious to me. I feel like my jewelry is as important to you as your own! I will always recommend people come to you!

This is a great place to shop for beautiful jewelry! Lorraine will help you find the perfect piece,…read moredesign a unique piece, or redesign your own precious piece you bring in to her store. She is so pleasant to talk to and very knowledgeable. I have purchased a few pieces from her that I absolutely love! Thank you, Lorraine, for helping me find my perfect pieces!!

To date I had a bracelet fall off that the clasp was supposedly repaired. I never found the…read morebracelet. It had been my Aunt's and is sorely missed. I purchased a 3,000 bracelet from them and have never worn it. I don't think it will hold up. And now I have a gold necklace with a broken clasp. This is the LAST place I would gofor a repair!

This is the ONLY JEWELRY BUSINESS I personally know of that is owned and operated by honest people…read more You will always get quality service on your jewelry and a lot more for your money on something new!!