I shopped at Fink's Jewelers in Roanoke, Virginia on my way to Chattanooga Tennessee. I was…read moreassisted by Ken in Roanoke, Virginia. I also shopped at the Chattanooga location when I got into town where I was assisted by Luis Rodriguez and Alex. My experience at both locations was exemplary of what a shopping experience should be for high-end jewelry and luxury watches. Since I was relocating to Chattanooga Tennessee. I wanted to build a relationship with a local dealer for watch brands and jewelry that I plan on buying. I primarily worked with Luis Rodriguez at Fink's Jewelers in Chattanooga Tennessee. Luis was extremely helpful, knowledgeable, professional and also very easy to work with. Luis spent an extremely generous amount of time guiding me through the process of selecting my first watch that will become part of a collection of luxury watches. While there I also saw a piece of jewelry that caught my eye which is rare. I have very specific taste in jewelry and it's very hard for me to find anything I like for myself or as gift for someone else. However, the selection at Fink's Jewelers is quite exceptional and I actually found a wide variety of stunning pieces I admired. So, I also picked a beautiful necklace along with my first watch during my visit to Fink's jewelry store. I don't often write reviews, but I was so thoroughly pleased and happy with how everything went. So much so, that my entire experience at Fink's jewelry and with Luis Rodriguez earned my praise and a very positive review. Overall Fink's jewelry earned my business for their gorgeous selection of high quality luxury watches and jewelry and the best customer service one could possibly ever hope for. I will be doing business with Fink's jewelry and Luis Rodriguez for years to come. Highly recommended! Rich Casey

My husband & I come here for birthday, anniversary & Christmas gifts for the other & we've always…read morefound something special, we are treated kindly and are even given jewelry cleaner on a regular basis to keep our gems sparkling without having to ask. I've requested multiple times to be on a wait list for hard to find items & I'm always called/texted when those items arrive in inventory, as is my husband. Not only does Finks carry high quality & a huge variety of jewelry their customer service is always spot on no matter who helps us! In fact, we're both coming in for our 12th wedding anniversary this week. An example testimony to their superior customer service: Last year I needed my opera pearls restrung & when they couldn't do it for me affordably they referred me to someone that could!! Now what more could you ask for in a neighborhood jewelry store. Best of all is when we moved here 4 yrs ago we missed our family jeweler so when we learned about Finks early on we've been coming here ever since, they replaced a trusted jeweler for us, that's HUGE!! Note: if they don't have something you're looking for they'll get it for you!! Love them!!!

Cannot sing their praises enough for my experience in their crafting of custom engagement and…read morewedding rings. I went in last year on a time crunch - had a special day come up suddenly that was perfect for the proposal, and I needed a rush order. They were wonderfully accommodating, active communicators, and nailed the asymmetrical design my fiance wanted. My fiance has since been working with them on the custom wedding band, which also turned out beautifully & exactly how she wanted. Huge thank you to Kelly & the rest of the team.

So I try to leave honest reviews, good and bad. I'm also not afraid to admit when I'm wrong and…read moreupdate my review. This will be lengthy, but necessary. I was always an Arney Guess customer. I felt like my first wedding set was well cared for when ever I brought it in for an annual cleaning and inspection. Well I got a new wedding set. I brought the solitaire to them to be sized down 1/2 a size. 3 weeks later I got a ring back that looked horrible on the palm side of the band. You could clearly see where they cut it and made no effort to blend it back together. Also the ring was not polished and clean, as I was used to. I brought both things to their attention and the jeweler came out and said it was no big deal and I would have to live with it. I was not happy, but at the same time, I had always had great experiences before. Well today I called to ask about have the solitaire soldered to the 2 bands that go with it. They were very short and said it would be a 15 to 16 WEEK wait. I repeated "week?" in shock. The woman said "well what do you expect with over 800 repairs ahead of you?* Now hold on... so if I take my wedding rings in to Arney yearly, I would not have them for 1/3 of every year? Not acceptable, especially after my last experience. So today, I made a few phone calls. I got Lorraine Denise, Brillante Jeweler's voicemail and went on to the next highly rated jeweler. I wasn't comfortable with any that I talked to and was torn. Then Lorraine called me back. Wow! I can say with zero hesitation that I was 100% wrong about her. She was so kind and caring on the phone and eager to help. I rushed over after work. Low and behold, her master jeweler was there and guess what? He WAS Annie's excellent jeweler and left Arnie. Not only am I excited to work with Lorraine, as she seems like a very knowledgeable woman who takes pride in her work, but she is also someone that would be fun to have coffee with and talk. I'm also excited that I know I can trust the people she works with to do an excellent job. If you don't come here, you are making a mistake. I will be a life long customer. Thank you Lorraine. I'm excited to have you work on something that is so precious to me. I feel like my jewelry is as important to you as your own! I will always recommend people come to you!

My Granddaughter surprised me with an all day painting class here. I had never painted in oils, but…read moreit was a wonderful wonderful time. We both learned a lot, had fun, and left with a beautiful painting. We had Great instruction with lots of one on one help when we needed it. Highly recommend!

I have bought rings from this place and will keep buying and recommending their things to everyone…read more I usually order things online and every time i do its always a smooth process. Thank you, look forward to purchasing more in the future!

I love their jewelry. Its simple and super feminine, the pieces I selected for myself. I will be…read moreback to buy more.

Great place for jewelry repair, ask for kyah or Peyton. Was told it would be a week, I got my…read morejewelry back within days. Will be coming back again

Very disappointing. My boyfriend and I have been on a hunt for an engagement ring. Early April (13…read moreor 14th) we went in and it happened to be a bridal event which we didn't know. We were in luck! I did find two rings I really liked but we wanted a few tweaks. They took out info, wrote down what we wanted and said it would be about two weeks and we'd get a mock up to see if it's what we liked. We never got that mock up. He went back to the end of April or early May to purchase me a necklace and asked about it. They apologized and gave an excuse and said they would have it ready in a week. Here we are now at the end of May and again nothing. Thankfully I have pictures of the ring and am going elsewhere to have it made. Everyone in the store was helpful, kind, and professional so this was a surprise and extremely disappointing.

Absolutely the friendliest and fair jewelers in the Chattanooga area!…read moreIn the 18 years that we've lived in the area we have purchased a few items and will shop there for any and all jewelry purchases in the future!!

This location in downtown Chattanooga is not worth a wooden nickel. Took my watch there for…read morerepairs, the ladies working were unfriendly, unsmiling and made no effort to welcome me with any enthusiasm whatsoever. They had my watch for at least two months. I received one voice message from the repair man at their original location stating they received the wrong parts and had to reorder. I called the ladies back several times, they said they would call back when it was finished and never did. I stopped in 3 times before actually getting my watch back, with a crown that was not the same as the original damaged one. No one told me this was happening until I showed up one last time looking for it. The part could not be matched apparently, which is something I would have liked to know before it was installed. For the pleasure of being watchless, ill advised and informed, I was charged $80. Which the indifferent lady pointed out to me was a deal that didn't include labor. Terrible service, do not go here for anything! I've heard the Georgia store is much better, but this place is worthless.

Awesome job on my Masters Diploma! The owner was courteous and helpful, very concerned about…read morefinding just the right framing solution. When we settled on the right look, he gave me a really great quote and told me I could pick it up within the hour. I asked him how so quick? He said he'd begin work immediately! I asked if I could watch how he did it as I was curious. He quickly agreed and invited me back. He then explained each step as he went along. It was really cool watching him do his thing and it was very educational watching him make the frame right before my eyes. The frame looks great!! I highly recommend John and his shop!

John was extremely friendly & helpful in guiding a framing newbie along. Didn't take advantage of…read moreme as one family piece just needed new glass not an overhaul. Did timely work at high quality on two work memorabilia that included multiple pieces. Told him I was in no rush but still had it ready within 48 hours. Great service, quality workmanship. Could not be happier.

Very beautiful shop that was decorated nicely with eclectic pieces. Most of the items were on the…read morepricier side.

UPDATE: The owner never returned any of my phone calls after this, and did NOT refund me. I was…read moreforced to rent a truck and drive from Atlanta back up to Chattanooga in order to pick up this item or otherwise I would forfeit the item and lose my $100. When the owner saw me again she said something along the lines of "I knew you'd be back" and never apologized. Avoid this place, the owner will always put money over the customer here.