I would leave a zero if I could. I live in a new community that is still being developed, and the developer hired Beacon as the property manager. Communication from Beacon is minimal and all too often erroneous. Staff advises it will return calls with requested information and fails to do so. I am writing this review because the community in which I live is gated and the gates have recently been put in operation (closed) from late evening to early morning. However, Beacon has failed to have the system appropriately tested to confirm that it is operating properly! Residents were issued key fobs to activate the entry gate, but apparently the fobs may not be operating properly. In addition, Beacon has failed to advise residents on the procedure to open the gate for visitors. This could be critical issue if a visitor requires access in the case of an emergency. (However, the property manager apparently does not believe that access to the community by residents and their guests is not an emergency.) Beacon may be looking after the interests of the developer, but seems to have little concern for interests and well being of the residents. read more

The following fiigures are an example of Beacon's exorbitant charges for managing a 200 unit condo community. At our first resident meeting, Beacon suggested the community borrow $1,000,000 dollars. Thankfully, we all voted no. But we did pay a lot for their services. Property management staff-$93,917. Concierge/Front Desk-$120,000. (No real concierge service.) Maintenance man (engineer?)-$63,363. Management service-$34,500. So a total of $277,380 for management. Every repair and maintenance issue was done by an outside vendor with very little quality control. I do think that condo residents are being greatly taken advantage of by most of the management companies in the Atlanta area and residents need to be aware of this and stop paying these exhorbitant fees (not to mention possible kickbacks from the vendors.) or have much higher quality staff, service, and in house maintenance from these companies. read more

Two members of corporate reached out to me to discuss my specific concerns. I hope that action is taken to alleviate the many issues caused by staff at the Windsor Over Peachtree building. Thank you for reaching out and listening. read more

Simply horrible customer service and terrible follow up. I will work as hard as possible to get my subdivision to find another company to handle our property management. read more

Terrible customer service. The folks there are very dismissive. They do not treat you like you are the customer. They are very slow to take action or initiative on a problem. read more

It's incredible to see the difference in reviews on yelp compared to Google when they have some control and can contest reviews. Everything on this page is entirely accurate based on my experience to date. It's a shame this is not at the top of the list when you search for this company. I would highly recommend hiring anyone other than this organization, that is completely profit driven with the only measurable goal of how many units they can claim that they manage. It is evident what their priorities are here, collect money manipulate documentation and communication, and avoid correspondence or communication at all cost. It seems as if they think that their clients work for them, they are merely a vendor but overall have provided zero positive contributions. They operate with a zero ownership mentality,good luck getting anyones attention at the corporate office because everyone is apparently too busy to properly manage their clients. The only people that you will reach are the hourly customer service employees that could care less about the situation. This is the most unprofessional and disorganized Management Company that I have ever worked with or been involved with. Do yourself a favor, assess your true community needs and understand any value propositions proposed by Beacon. You most likely do not need there services. Express the need for defined and clarified deliverables and your expectations because if they can avoid you they will at all cost. I am surprised this company is still functional but I guess when you avoid situations and push people to the point of giving up they fold and say it's not worth it. read more

If you have any say so. Don't use Beacon Management!!!!! Very poor management. No Transparency. They don't allow us to see all the contracts with vendors they choose. Shady business practices. Be watchful for high vendor mark-up. They provide services that were never requested. Not to mention they are very unprofessional, rude and untrustworthy. Never or slow to respond to e-mails or concerns. If they do, they don't answer all of your questions. Beacon Senior Management doesn't seem very competent in this line of work. They will blatantly lie to you. Ask to many questions they may cancel your contract or block you. Overspend and don't stay in budget, did I mention that? They don't know how to prioritize needs for a property upkeep. Poor management on spending. Many homeowners are very disappointed with this property management. Please save your self some money and the disappointment. Shop around for a property management company or I would even suggest self manage. Be sure to read ALL of their reviews when picking a property management company. Visit the property and ask homeowners not the board. I question Beacon's favorable reviews. I was told they ask board members to leave rave reviews for them. If you have any say so Read read your contract before signing so you won't get screwed and left with no money in your reserve. Homeowners Beware! read more

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I've had the pleasure of working with Beacon Management Services in my community for a little over a year. I am very impressed with the services they provide to our community. When you have a problem and you call - you get an immediate response! They listen and do what they can to get the issue rectified as soon as possible. I would gladly recommend Beacon Management Services! read more

The experience with Gail and Christin was possibly the worst possible customer service. They are unwilling to listen, are combative and are simply in the wrong profession. Do not hire Beacon Management Services for your property management needs - they are playing a numbers game and will be beyond rude. read more

After my post, Lisa Simmons, President of Beacon Management Services reached out to me directly. She was very eager to resolve the problem that I had been facing for the past two years with our building's Property Manager and their accounting team. I really appreciated her quick resolution and look forward to seeing how our new property manager manages the building and owner relationships going forward. Lisa's professionalism deserves five starts but since the review is of the entire company and my experience with them, I'm hedging back at four for the moment... read more

If you have Beacon, watch 'em. They WILL overstep their bounds. You don't have to give an inch before Beacon takes a mile. Read your HOA bylaws. Educate yourself against Beacon and their blatant overreach. read more

I've worked with Beacon for several years now, and their service has always been top notch. The property management business is hard and stressful, but Our Community Association Manager, Gail Lupo, always makes me feel as if my neighborhood is top priority! She always goes the extra mile to make sure things are taken care of and issues are addressed in a timely manner. I've worked with other management companies in the past, and there's no comparison. I've built great relationships with every department at Beacon, and I would highly recommend them to anyone! read more

Thank you for Lisa for resolving our issues with Beacon. Review revised.

Beacon saved our community! We had Heritage as our previous property manager, and this did a horrendous job. They were not responsive and didn't support their property managers, and when management refused to enforce our bylaws, we were done. Luckily we found Beacon online and have had an amazing experience! Our PM Kim is amazing. She's completely on the ball and works hard for us. Our HOA just wants someone to be on top of the maintenance issues and enforce bylaws, and this is exactly what Beacon does for us. They have great vendors too! Thank you Beacon! read more

This company is not just incompetent, they deliberately avoid doing things. The common areas are well manicured, but anything other than that takes forever for them to respond to. If a homeowner is responsible, they are all over that and hound the homeowner until it's fixed. But if it's the management responsibility, it is a constant battle to get them to even respond to the problem, and then they take their sweet time to fix it, and then it's usually just washed over, rather than a real fix. It is so disappointing to be a homeowner and pay their salary and get treated with such lack of respect. read more

Beacon manages Swanton Hill condominiums and they do a good job. The community is about 30 years old but they keep it well maintained. Lots of renovation projects that have enhance the property value since Beacon took over. Keep it up guys! read more

Read the other reviews here and note the trends: (1) Arrogant, out-of-touch management whose sole goal seems to be to spend a lot of your association's money; and (2) residents and board members being talked down to by managers. Beacon's modus operandi seems to be that they want your Association to spend as much as possible and continue to increase dues to the maximum possible level. They will find issues with your building, and then if you agree to allow their "recommended" engineering firm to advise what needs to be done, he will come in and say that the sky is falling. We got an estimate for repairs to our building that ran up to almost $1 million. When we finally woke up and found an independent company to give an honest assessment, the cost of the repairs was less than $200k. Furthermore, their VP James Bailey is one of the most arrogant, egotistical guys I've ever met. His biggest issue is, when he makes a mistake (like we all do from time to time), when the mistake is called out, he engages in histrionics that are worse than any two-year-old child I've ever been around. First he refuses to admit that a mistake was made at all; and then, when pinned down, instead of humbly admitting the mistake and fixing it, he becomes very vitriolic and blames everyone else (especially the person who suggested that perhaps he screwed up) for the consequences of his own mistakes. If you are an association who hires Beacon, I recommend keeping a close eye on your books, and be skeptical about any advice to spend a lot of money or raise dues. I would also pay attention to the property manager's discretionary use of money (the amount they can spend without board approval). Three or four hundred being spent often enough can add up to serious money. Bottom line: I have owned multiple condominium units, and been involved in condo issues as an attorney, board member, real estate agent, and owner. I do not recommend Beacon Management. read more

This company is awful to deal with. Management is the problem here, not so much the employees/ concierges. They consistently show complete disdain for their customers and disregard the tasks of their jobs. Management specifically are very two-faced in that they will be very disrespectful to residents until board members show up, then suddenly, they're acting professional. I don't like to write reviews at all, but this company needs to be fired for their complete lack of effort in solving the issues that they were hired to deal with. read more

This is a top notch company. Great staff with excellent customer service. They care and are right on with service when needed.

Horrible property management company!! If any one is using their so called services cancel the contract! They lie about services they provided, horrible accountants, and they seem to give the worst property managers to HOA's they do not feel is making them money. read more

By far the worst management company I have experienced so far. They don't respond to HOA member/resident emails. Don't even have portal for residents to raise request. False big promises during contract negotiations. Please beware of them !!!! read more

Well, I have to say that the HOA manager was very welcoming when I first moved into the community. It's great to see all these positive reviews but I can't say that I've had a positive experience after only being in the community for 4 months. When the HOA neglected to maintain part of the building that then leaks a ton of water into my condo and does not take responsibility for the damages it has caused to my unit, I can't say that I'm happy. It took 3 weeks just to get someone to come figure out where the water was coming from. By then, it just continued to get worse with more water and more damage. Turns out, water has been leaking there for some time since there was rotten wood behind the drywall as well as mold. Hence, the neglect of a hole on the outside of the building. I had to pay out-of-pocket to find this information out since I had to start the water remediation process quickly. All I get from the HOA manager is we're not responsible, but we'll fix the outside. Condo insurance will not cover it since it came from the exterior of the building that is NOT my responsibility, but the HOA's. I'm not sure how that works but it doesn't seem right to me. Your fault, you should take care of my damages. I have pictures and documentation of all the damage and neglect. I cannot recommend a company that does not take responsibility for their neglectful actions and just leaves you hanging. Guess I will have to take the next step with an attorney. Thumbs down! read more