Our stay at the Newbury GuestHouse was better than expected. The beds are heavenly. The staff goes…read morebeyond supportive and is always one step ahead of you to assure a smooth experience. It is truely a Botique experience which we prefer than a big box hotel. Another plus was the French Bistro downstairs. After a very long travel journey it was a pleasure to check in and simply go downstairs to a perfect French Bistro dinner. The whole experience was Beyond Fantastic.

What a cute place- great service, easy parking, quiet, perfect location. Will be back for sure!read more

I had a wonderful stay at Hyatt Seaport Boston! The room was exceptionally clean, comfortable, and…read moreperfect for business travel. After long days at a conference, it was so nice to come back to a comfortable and relaxing space. The staff was incredibly welcoming, friendly, and accommodating throughout my stay. They made the entire check-in and check-out process seamless and stress-free. I also really enjoyed the breakfast, which was exceptional and the perfect way to start my busy conference days. I was in Boston for a conference nearby, so the location was incredibly convenient. Overall, I had a fantastic experience and would absolutely stay at Hyatt Seaport Boston again!

Expensive and failed to deliver on service. My husband and I had our parking included in our stay…read more When we arrived valet charged us $60. It wasn't until we checked in that the front desk explained there is a list they check. He told me we are responsible to tell them to check the list! I strongly disagreed and he proceeded to tell me they are a 3rd party that Hyatt hires. He maintained that we should have known to say that to Valet. I couldn't believe the fact that I was dealing with someone that stubborn. We did get the $60 refund. Later, i asked the same man at help desk for a late check out. He said no because the hotel is sold out. Instead, i just waited until he was gone & had no pushback with the later check out. The room was very clean and beautiful view. The setup was great and spacious. Although, the kitchen had NOTHING. No plates, napkins, silverware, soap etc. It was completely unusable. The bathroom only had a bar of soap & the fillable shampoo/soap/conditioner. I was surprised by the lack of care the room had.

There's a lot to like about this lovely, older hotel. It's located in Back Bay and just a short…read morewalk from a T stop on the Green Line. (The Green Line closed for maintenance for two weeks the day after I arrived, which threw my transportation plans into disarray, but I don't hold that against the hotel.) It's a close walk to Newbury St. and the Prudential Building with its shops and rooftop observation experience, and not too much more to walk to Copley Square. Wild Duck has a beverage/wine/liquor store across the street, with a little grocery offshoot downstairs on the corner. The Eliot doesn't have much of a lobby to speak of -- it's more an entryway with a check-in desk and elevator lobby. But it's nice, and the check-in process is very welcoming. They use actual keys with big brass chains, which you'll probably want to leave at the desk when you go out. There was never a wait to drop off or pick up the key. (I never had to show ID, so the spy thriller lover in me immediately saw a scenario where the bad guy waits for the hero to go out, then gives the room number and gets the key to go upstairs and steal the memory stick. But that probably doesn't happen very often.) The rooms are mostly suites with various configurations it seems. I had one on a corner, which was nice, with a spacious living area and somewhat smaller bedroom area, but it was fine for sleeping. The two areas were separated by French doors. The soothing blue color palette was lovely and there were some distinctive and tasteful decor pieces. There was an entryway that had a little butler's pantry off it with a beverage cooler, sink and the minibar items/glassware. It was nice to have that separate space. The bathroom was pretty small, as was the closet. The layout of these areas in my room was not very convenient. You had to close the door between the bathroom/vanity area in order to open the closet and everything was a tight space to move around in. There's no handheld wand in the shower, which I deduct points for. There was also a section of the curtain rod where the coating was coming off, and it had a red arrow sticker wrapped around it, but I guess maintenance hadn't gotten there yet. There was a small cellophane wrapper on the floor as well, so some upkeep details were missed, but overall the cleanliness seemed good and the bed and pillows were wonderfully comfortable. I did a ton of walking around Boston in the cold, and I definitely got good sleep at the Eliot. The attached restaurant, Uni, was lively and a tasty sushi/nigiri-type menu, if the server was a little too social and chatty and not making rounds quite often enough.

A lovely hotel with a quiet suite, great bed linen and indulgent bathroom all set in a decent sized…read moreroom in a good central location at a reasonable price. Staff were all chatty = very enjoyable three night stay.

I really enjoyed staying at this hotel chain! I stayed at the CitizenM in Manhattan a few years ago…read moreand had a great experience and this Boston location also delivered. As a solo traveler, it was a great price point and the room is well designed for solo travelers. Some say it is small, but for one person I think it is excellent. Throw in the technology in the room and I will be looking for this brand everywhere I travel moving forward. If you are traveling as a couple, you may feel differently, about the size of the room, but I saw alot of couples there and they seemed to be enjoying their stay. This location is in one of the most convenient locations in Boston. Right across the street from access to the MBTA train system, but very walkable to get to other parts of Boston (Copley Square, Newbury Street, Boston Common, Theater District, etc.) and MIT in Cambridge. Overall, a great experience and I look forward to the next opportunity I have to stay at a CitizenM hotel!

Stayed at CitizenM Boston while attending a conference and chose it because the rate was very…read morereasonable for the area at about $317 per night. The check-in process is completely self-service on a tablet, and it was surprisingly quick and easy. The location is excellent, with easy access to restaurants, shops, and everything Back Bay has to offer. The lobby is one of the highlights of the hotel. It's modern, inviting, and offers plenty of workstations and comfortable seating areas for getting work done or relaxing. The rooms are definitely small--think cruise ship cabin or train compartment--but they're extremely well-designed, modern, clean, and functional. Every inch of space is used efficiently. If you're like me and primarily need a comfortable place to sleep, shower, and recharge while spending most of your time out exploring the city or attending meetings, CitizenM is an ideal choice. Great value, excellent location, and a very efficient hotel experience.

I loved the location of this hotel. It's in a very safe area with tons of restaurants and bars…read morewithin walking distance. I got great service as well. The room was large and had all the amenities. I enjoyed the snack room that was open for about half the day where you can get coffee, water, and snacks for free. The bathtub was not cleaned properly and knows it a bit surprised because it's such a nice hotel. There was sticky stuff on the tub and the towel was getting stuck to it.

IF YOU ARE THINKING ABOUT STAYING HERE AS A FAMILY WITH CHILDREN, GO ANYWHERE ELSE!!!!…read more We booked The Colonnade Boston on 6/9/26 for July 4-5 through Expedia for the 250th fireworks celebration. The next day I emailed about early check-in and a rollaway bed. The hotel replied that early check-in was first come, first served, and stated in writing: "We currently have your request for a rollaway bed, in your current reservation... Our rollaway bed is the size of a twin bed." My wife called at 8 a.m. on July 4 and confirmed the rollaway was on our reservation. We drove from Connecticut and arrived around 11:30AM At check-in, the front desk said no rollaway beds were available and our room was not ready. When my wife explained that she had just confirmed it that morning, the same employee said she must have spoken to housekeeping and that housekeeping did not have authority to reserve one. So the hotel can confirm something, put it on your reservation, then later say it does not exist?!? Since the room was not ready, we were told we could check our bags and use the rooftop pool. Around 2 p.m., the 11th-floor pool attendant acted like we were trying to sneak in and called the front desk with our full reservation name before eventually allowing us in. The rooftop pool was NOT family-friendly! It felt like a college/frat pool party: packed with adults drinking, socializing, sitting on all sides of the pool edge, filling the pool, all chairs, all tables, and the bar. There was nowhere for my wife, me, or our three young daughters to sit or put our belongings. One kind guest offered us one beach chair. The pool was so crowded there was barely room for kids to swim safely! My wife felt unsafe going in or leaving our things unattended. The deck boards were so hot they burned our daughters' feet; we had to put a towel down for them to stand on. As we left, we saw a mom tell her two small daughters they could not swim because it was too crowded, and the youngest (approx 3YO) began crying. It was sad to watch, but I totally understood! Around 3 p.m. our room was ready. It was small, unclean, and disappointing. The bathroom sink was clogged on first use and would not drain. The closet had no extra blankets or sheets. There was only one roll of toilet paper and two towels despite being booked for a family. The beds were tiny. The toilet was dirty under the rim. Other issues: only two cups, only two waters, broken/missing ice bucket handle, no ice bucket bag, dirt/dust inside the bucket, and worst of all, the 8th-floor window was unlocked with three young children in the room!Completely unacceptable!!! If we had not already bought tickets for View Boston across the street, we would have left immediately! The next morning my wife checked out around 8:30 a.m. because we could not wait to leave. She overheard a male front desk employee with glasses loudly and rudely yelling at a guest on the phone, saying, "Well, you are not telling me what the problem is!" and "You did not call us and tell us there was an issue!" Very aggressive and VERY unprofessional! Then her bank card was charged $104.94 for taxes/fees we had already paid through Expedia, including a $70 "overnight guest parking fee" even though we were paid hotel guests using the hotel's guest parking from 11:30AM July 4 to 8:30AM July 5. She wanted to pay cash, but the employee said, "Sorry, I already hit the process button." This hotel was one failure after another: no early check-in, no rollaway despite being requested and confirmed, overcrowded alcohol-heavy rooftop pool, unsafe hot decking, poor staff interactions, dirty room, clogged sink, dirty toilet, missing basic supplies, dirty/broken ice bucket, unlocked 8th-floor window, and surprise charges. If you need a party pad and do not care about comfort, cleanliness, or families, maybe this place is for you. But if you are traveling with children, PLEASE GO ANYWHERE ELSE!!!

To say old Sal Service in elegant surroundings our past, this hotel certainly is living in the…read morepast. I mean that in a good way. Wonderful service from the doorman to the maid service to the staff at the desk. Rooms were comfortable, and any thing you needed they'd get for you. A great Room service menu a great bar restaurant area. Really a wonderful experience. If you plan to stay in Boston in the Back Bay area, you got Newberry Street for shopping and restaurants and all sorts of great sites to look at right across the street from Trinity Church. It's a grand hotel. If you're coming into town for a Red Sox game, it's about a mile from the Sox game, and really just to make it short, a wonderful place to say. I would recommend it highly.

I truly love this iconic and historic hotel in the heart of Boston!…read moreThis place has been home to thousands of guests and famous guests and even film crews such as THE FIRM! The famous OAK ROOM IS NOT TO BE MISSED! The Lobby is truly a throw back to the early 1900's! Stroll and look at the memorabilia scattered around this magnificent Hotel! Marvel at the architecture and you will feel great joy that this Hotel can be enjoyed by a Wedding, Events, and More especially the BAA HAS HAD MANY MARATHON MOMENTS HERE

From the moment we stepped through the doors of The Godfrey Hotel Boston, everyone was so nice and…read morewelcoming. Our plane was delayed, and we were running late for a tour. The woman at the front desk gladly took our luggage and allowed us to head out to our tour without having to worry about it. When we returned, our luggage was quickly brought to us, and we made our way upstairs. The room was very nice and comfortable. My only complaint was that it was a little noisy, but that was from the street traffic below throughout our entire stay, so it really wasn't anything the hotel could control. What really stood out was the staff. Every single person we encountered was friendly, helpful, and accommodating. We received two complimentary bottles of water each day, along with snacks in the room. There were also tea and snacks available downstairs every day, which my daughter absolutely loved! After we checked out, I realized I had accidentally left something in the safe. I called the hotel, and Diamond helped me right away. She was extremely sweet, kind, and helpful, and I truly appreciated how quickly she took care of everything. I would absolutely recommend The Godfrey Hotel Boston to anyone visiting Boston. The staff is fabulous, the location cannot be beat, and the price is wonderful for what you receive. We had a great experience and would definitely stay here again!

This hotel is awesome! It's the perfect location. There is the train station super close, basically…read morewalking distance to everything. 5-10 min to the gardens, 15-20 min to north end, Quincy market areas. Less than 5 min to the train station to connect you all over! Wig Shop speakeasy, restaurants, etc all within the same block. They have a nice lobby, which a coffee shop and full service Asian/sushi restaurant attached called Ruka. We did eat there and it was very good. They have a small lobby bar as well. The room was super cozy and stocked with waters and snacks. Shower and bathroom were great, nice water pressure. They will restock your waters daily and on our floor where was a flavored and vitamin water dispenser! Awesome!! I can't recommend this hotel enough... it was a great price - more affordable than anything in the area. The amenities in the hotel and location were absolutely the best things about it!

Disclaimer: our chain of choice is Staybridge…read more This Intercontinental location provided an even bigger WOW than the Manhattan Barclay. TLDR: Simply the BEST and Biggest hotel room we have had the pleasure of occupying, if only for a night. The view of the Fort Point Channel was expansive, including duck paddle boats and reenactments of tossing crates of tea into the harbor. Room 941 also boasted a king bed, chaise lounge, sofa, chair, mini bar, workstation and soaking tub! There is a $39 resort fee which includes a $30 credit for the attached Bar Fellini or Matria restaurant. The $65 valet parking allows you to drop your car at the entrance and retrieve at a lower level garage. Think you're going to grap a bell trolley and start loading your suitcases? Hold on there cowpoke, because this isnt a Staybridge. Their bell service will delivery all necessary items to your room, and retrieve them when you're ready to check out. If you're Ambassador level, you are guaranteed a 4pm late checkout, dont let them fool you. Also, if you have an Annual Lounge Membership reward, then you'll be enjoying the 12th floor club, where they serve breakfast, drinks all day, and lite bites after 5. Our only issue occurred at check-in. The host declined our request for a 4pm checkout, and could not locate our lounge membership, requiring us to pull it up and show him. A call to the IHG support center confirmed the late checkout was a guarantee, and a secondary call to the front desk locked it in, even though I was asked if I wanted to exercise my guarantee, as the hotel was quite booked.

Great hotel. Great location. Great service. Great rooms. Great beds…read more I can only say good things about this place. From the beginning, we had friendly service helping us with storing our luggage until check in, great local recommendations for food and bars. The rooms are nice with comfortable pillows. When the bar closed, there was a young woman that told us to leave rather rudely. But other than that, the stay was great.