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We got the 1 bedroom suite with the direct access to the pool. The size of the room is amazing! That made such a big difference to be able to stretch out. While this is not a new resort, there are some areas that could use some love. The couch is rather worn out, half the dressers were not usable as the handles fell off, the jet tub in the room was hardly working but they did come and fix it, the elevator near our room was out of service so we had to go the long way to get there, the spiral staircase is not safe, and then there's a hill to deal with before getting to the pool, the bar restaurant has early hours, only one speaker works at the pool, had to request towels constantly. Location was great and there is a shuttle to take you Downtown so getting a rental is not really necessary. I would stay here again but hope they spend time on some of the areas that need some attention.
The Marriott Beachside Resort Key West is an exceptional property. I have no reservation in my 5 star designation. I was surprised at the lower stars. This is why: 1. The staff is exceptional helpful, patient, informative and happy. Most genuinely seem to love their jobs. This is especially true of each shuttle driver, and each gave a narrated tour on the ride to and from the hotel that included helpful tidbits of information, such as where to order groceries, beer, wine or liquor by delivery service and local points of interest and their favorite restaurants, bars and activities. 2. The three bedroom suite that we rented was tastefully appointed, spotless, spacious, comfortable, and otherwise impeccably laid out. The bedrooms were huge, had large walk in closets, and each was equipped with its own private bathroom. The kitchen was open concept with lots of counter space and high end appliances. 3. The property itself was tasteful and best of all - ocean front with a pool. 4. Shopping was nearby and the hotel bars and restaurants seemed very nice. As an aside I would move in as is.
Pros: 1. Greeted by John upon arrival. Very nice young man. 2. Very spacious suite for 3 people. 3. The room had mostly everything we needed: A safe, huge fridge, washer and dryer, TWO bathrooms, two TVs, balcony with comfy chairs, USB ports next to bedside, nice shower with big bottles of shampoo, conditioner, and body soap. 4. Toilet and shower in master had a door separating it from sinks. While one did their business, the other could get ready in front of the mirrors. 4. Nice pool. Shout out to Steve - activities coordinator. He was such a nice guy. Gave us fresh towels without us having to ask. 5. Drinks/food poolside. 6. Great location. Close to airport. Away from the craziness of Downtown but still near enough to get to quickly. 7. Always found parking in the covered garage (kept the car cool). 8. Shuttle passes to downtown area. 9. 1 free drink pass. Cons: 1. No paper towel in the room, not even one roll. 2. Room service was lacking. Asked for bottled water and towels one morning and they never came. Asked again that same afternoon. Waited for around and hour... Nothing. Called a third time, and practically begged... Finally came. 3. The beach looked gross. Water had a brown hue probably due to the algae. 4. Couch had stains. 5. Main restaurant was not in service while we were there. 6. Daily parking fee. 7. Daily resort fee.
Wow! Recieved an upgraded room to an "A" suite from a "B" basic king room. a is for awesome. Full kitchen, 2 baths, seating area and a full balcony with a resort view. I paid for the room to I luxe the breakfast buffet (notmally$33) and well worth it. The buffet is a full buffet with bread, fruit and egg stations as well as a waffle area. Breakfast is in the hotel restaurant, which is also excellent. Town and Tavern has 2-4-1 drinks every night (but holidays) from 5-7 and then again from 9 until close. Drink prices and food prices are normal for a higher end restaurant in the keys. The view from the beach very nice looking out at passing boats and several Mangroves. Although it says it is, I don't believe the pool is heated. The 2nd restaurant is a casual drink and lite food place located just outside the pool area. They also have lots of live music at the pool and inside for dinner. The shuttle will pick you up or drop off at airport. It also drops/picks up from two spots in the busy tourist section of the KW. The free shuttle runs at the top of each hour. Would highly recommend and we will be back.
Perfect location. Spacious and clean rooms. There's a shuttle bus that take you to Key west until 11pm. Thank you
Staff is rude the services provided are not true on their website. The text you about issues but then don't answer when you call back. They don't clean the rooms without a fee They lie and say manager sitting there texting me wasn't there when literally she was After telling us we had to checkout by 10am even after we had emailed about flight issues etc they then didn't of course respond back but then they deactivated our room key where our stuff still was and of course notified us by text. We were sitting finishing lunch at bar by pool the entire time. Then housekeeping staff showed up, eye rolls and all and stood in door until we left the room like we needed escorts. Oh and did I mention the roaches and of course their response you can move rooms. Really .... It gets better though the so called beach view looks like a marsh don't be fooled ...
Ummm... a lot? The only nice experience was the reception. Room was ok. One elevator was not working. The VERY SMALL BEACH (for which we actually came here) part was closed for a private event (did not know about it, would've been good info at the reception! And the rest was not accessible- the brochure said "swimming beach" - check the pics and let me know if you would swim there. Stay away! Would not recommend and would not repeat.
Beautiful Marriott property directly on the water in Key West. Very clean and well appointed suites with full kitchen. We had a three bedroom suite that had a nice balcony and living room as well as three full bathrooms. It was very nice. Parking is on site and on the first floor under the building. There is a restaurant on site as well as a service desk to rent jet skis and whatnot. Everyone was very polite and helpful. Lovely place.
I would strongly urge you NOT to book at beachside resort . It seems they used to be Marriott according to reviews . This is a new owner and Airbnb dominant . I work in property management and this is the utmost horrible experience. We booked weeks before our spring break trip to key west , only to have the reservation cancelled 1 hour before arrival . I have in writing that the condo was 3rd floor ocean view . When questioned as to why my itinerary says 1st floor, beachside was full denial saying they don't have a 3rd floor and that even if they told me it was the 3rd floor ocean view (and sent me a link which I clicked on and booked ) - it doesn't mean I would get that condo . Long story short ...they misrepresented and falsely advertised their units and when questioned decided to argue and cancel . If you want to ensure a pleasant and confirmed stay for your family , you will not find it at beachside . I had apprehensions with them being so new and zero reviews . So we had to scramble to book another place for same day check in at premium price. Such a disappointment on how things were handled by this new company .
With so many other options, don't waste your time. I've had status with Marriott for 15 years. Never in over 967 nights have I been so completely disregarded as a guest. First, I checked in 2 days prior with my arrival time. Next, arrive and room not ready. The guy checking me in did not acknowledge my status, nor ask if I wanted points or breakfast. I watched everyone else in my party get an upgraded room, some to a 3 bedroom suite, and get offered champagne! (This is important because the manager tried to tell me that I got this room because that is what my company had booked for me. How does that work? (Insert sarcasm)). I had to sit around for hours before getting into the room. I asked for a mobile key, nope we don't do that here. When I got there? My room is facing the road and I can hear the traffic from the main road, the room next to me and the service drive. I know, third world problems right? To top it off, after I get to my room they send someone else in to check into my room! They gave my room to Someone else too! Of course I had to go stand in line to see what they could do, and you guessed it! NOTHING! If I could find another room in this proximity I would be out of here. Plenty of other hotel chains that value guests. Other than that.... Pool is nice, there is no beach, and the drive to duval is not close. The gym is tiny too. Meeting rooms are humid and smell. This is NOT worth your money or your points. But doesn't the view look nice?
The hotel was decent. Easy location. Nothing special to write about so it was pricy for the experience. I moved to a Hilton after 2 nights. Front desk staff was good. Steak was pricy like NY but no better than Outback Steakhouse. I had far better version of the same top filet mignon at Prime Steakhouse the next night. SUPER irritating that they have staff at the poolside snack bar who can't speak a word of English. This is USA and I am a legal immigrant speaking English and should not have to run around looking for English speaking staff in America.
Don't let the off-site phone staff turn you away...the staff at the resort itself were amazing. Very responsive, great recommendations and kind. Anything we asked for they got for us or did for us. Management would be proud of their representation of the resort. The grounds are nice and well kept. Pool and bar staff were kind, knowledgable and professional. The restaurant was exceptional as well as the bartender inside the restaurant. Great food and great drinks. read more
2 months ago
Our stay at this hotel was extremely disappointing from start to finish. Unfortunately, nearly every aspect of the experience fell far below even basic expectations. To begin with, none of the elevators were working, which meant constantly walking up and down three flights of stairs, even having to carry our 50 lb luggage up three flights of steps. This was especially frustrating given that there were no phones in the room to contact the front desk, so every question or request required a physically exhausting trip. Upon check-in, we were assigned a room that was already occupied, which was both uncomfortable and concerning. Once we were finally placed in the correct room, things didn't improve. Our room was never cleaned during our stay, and the bathtub was clogged, making it difficult to use. We had to keep going to the front desk for more towels, coffee, cups, etc. Basic amenities were also lacking. There were no ice machines or ice buckets available, and we had to go all the way to the front desk just to get pool towels and ice. By the time we got back to our room, the ice was half melted. The pool area itself was poorly maintained, fruit from nearby trees was scattered across the concrete, creating a slippery hazard that caused one guest to fall. The chairs, tables, and cabanas were filthy. The hot tub was also broken, which was one of the many reasons for choosing this place. To make matters worse, maintenance crews were leaf blowing and weed whacking around the pool for over an hour, completely disrupting what should have been a relaxing environment. The pool bartender was also unpleasant and unwelcoming, which only added to the overall negative experience. The servers were awesome and were always asking if we needed anything. Between the lack of functioning elevators, cleanliness issues, safety concerns, and poor service, this stay was incredibly frustrating and not at all what we expected. We even have a picture of a security guard sleeping on the sofa in the lobby area, one night we came home. He didn't even wake up when we went inside and were talking. I would not recommend this hotel and hope management takes these issues seriously, as significant improvements are clearly needed. The front desk workers were the only pleasant and helpful employees. The amenities this hotel claims it has, is far off from the truth. read more
4 months ago
1 year ago
We got the 1 bedroom suite with the direct access to the pool. The size of the room is amazing! That made such a big difference to be able to stretch out. While this is not a new resort, there are some areas that could use some love. The couch is rather worn out, half the dressers were not usable as the handles fell off, the jet tub in the room was hardly working but they did come and fix it, the elevator near our room was out of service so we had to go the long way to get there, the spiral staircase is not safe, and then there's a hill to deal with before getting to the pool, the bar restaurant has early hours, only one speaker works at the pool, had to request towels constantly. Location was great and there is a shuttle to take you Downtown so getting a rental is not really necessary. I would stay here again but hope they spend time on some of the areas that need some attention. read more
11 months ago
The Marriott Beachside Resort Key West is an exceptional property. I have no reservation in my 5 star designation. I was surprised at the lower stars. This is why: 1. The staff is exceptional helpful, patient, informative and happy. Most genuinely seem to love their jobs. This is especially true of each shuttle driver, and each gave a narrated tour on the ride to and from the hotel that included helpful tidbits of information, such as where to order groceries, beer, wine or liquor by delivery service and local points of interest and their favorite restaurants, bars and activities. 2. The three bedroom suite that we rented was tastefully appointed, spotless, spacious, comfortable, and otherwise impeccably laid out. The bedrooms were huge, had large walk in closets, and each was equipped with its own private bathroom. The kitchen was open concept with lots of counter space and high end appliances. 3. The property itself was tasteful and best of all - ocean front with a pool. 4. Shopping was nearby and the hotel bars and restaurants seemed very nice. As an aside I would move in as is. read more
Pros: 1. Greeted by John upon arrival. Very nice young man. 2. Very spacious suite for 3 people. 3. The room had mostly everything we needed: A safe, huge fridge, washer and dryer, TWO bathrooms, two TVs, balcony with comfy chairs, USB ports next to bedside, nice shower with big bottles of shampoo, conditioner, and body soap. 4. Toilet and shower in master had a door separating it from sinks. While one did their business, the other could get ready in front of the mirrors. 4. Nice pool. Shout out to Steve - activities coordinator. He was such a nice guy. Gave us fresh towels without us having to ask. 5. Drinks/food poolside. 6. Great location. Close to airport. Away from the craziness of Downtown but still near enough to get to quickly. 7. Always found parking in the covered garage (kept the car cool). 8. Shuttle passes to downtown area. 9. 1 free drink pass. Cons: 1. No paper towel in the room, not even one roll. 2. Room service was lacking. Asked for bottled water and towels one morning and they never came. Asked again that same afternoon. Waited for around and hour... Nothing. Called a third time, and practically begged... Finally came. 3. The beach looked gross. Water had a brown hue probably due to the algae. 4. Couch had stains. 5. Main restaurant was not in service while we were there. 6. Daily parking fee. 7. Daily resort fee. read more
8 months ago
Wow! Recieved an upgraded room to an "A" suite from a "B" basic king room. a is for awesome. Full kitchen, 2 baths, seating area and a full balcony with a resort view. I paid for the room to I luxe the breakfast buffet (notmally$33) and well worth it. The buffet is a full buffet with bread, fruit and egg stations as well as a waffle area. Breakfast is in the hotel restaurant, which is also excellent. Town and Tavern has 2-4-1 drinks every night (but holidays) from 5-7 and then again from 9 until close. Drink prices and food prices are normal for a higher end restaurant in the keys. The view from the beach very nice looking out at passing boats and several Mangroves. Although it says it is, I don't believe the pool is heated. The 2nd restaurant is a casual drink and lite food place located just outside the pool area. They also have lots of live music at the pool and inside for dinner. The shuttle will pick you up or drop off at airport. It also drops/picks up from two spots in the busy tourist section of the KW. The free shuttle runs at the top of each hour. Would highly recommend and we will be back. read more
2 years ago
10 months ago
3 years ago
Perfect location. Spacious and clean rooms. There's a shuttle bus that take you to Key west until 11pm. Thank you read more
2 years ago
Staff is rude the services provided are not true on their website. The text you about issues but then don't answer when you call back. They don't clean the rooms without a fee They lie and say manager sitting there texting me wasn't there when literally she was After telling us we had to checkout by 10am even after we had emailed about flight issues etc they then didn't of course respond back but then they deactivated our room key where our stuff still was and of course notified us by text. We were sitting finishing lunch at bar by pool the entire time. Then housekeeping staff showed up, eye rolls and all and stood in door until we left the room like we needed escorts. Oh and did I mention the roaches and of course their response you can move rooms. Really .... It gets better though the so called beach view looks like a marsh don't be fooled ... read more
1 year ago
Ummm... a lot? The only nice experience was the reception. Room was ok. One elevator was not working. The VERY SMALL BEACH (for which we actually came here) part was closed for a private event (did not know about it, would've been good info at the reception! And the rest was not accessible- the brochure said "swimming beach" - check the pics and let me know if you would swim there. Stay away! Would not recommend and would not repeat. read more
Beautiful Marriott property directly on the water in Key West. Very clean and well appointed suites with full kitchen. We had a three bedroom suite that had a nice balcony and living room as well as three full bathrooms. It was very nice. Parking is on site and on the first floor under the building. There is a restaurant on site as well as a service desk to rent jet skis and whatnot. Everyone was very polite and helpful. Lovely place. read more
I would strongly urge you NOT to book at beachside resort . It seems they used to be Marriott according to reviews . This is a new owner and Airbnb dominant . I work in property management and this is the utmost horrible experience. We booked weeks before our spring break trip to key west , only to have the reservation cancelled 1 hour before arrival . I have in writing that the condo was 3rd floor ocean view . When questioned as to why my itinerary says 1st floor, beachside was full denial saying they don't have a 3rd floor and that even if they told me it was the 3rd floor ocean view (and sent me a link which I clicked on and booked ) - it doesn't mean I would get that condo . Long story short ...they misrepresented and falsely advertised their units and when questioned decided to argue and cancel . If you want to ensure a pleasant and confirmed stay for your family , you will not find it at beachside . I had apprehensions with them being so new and zero reviews . So we had to scramble to book another place for same day check in at premium price. Such a disappointment on how things were handled by this new company . read more
2 years ago
2 years ago
Extremely pleased with our stay at Beachside resort in Key West! Staff was outstanding, rooms were clean, pool area was great. Always played great music and had live music on Friday afternoon. Very enjoyable stay!! read more
With so many other options, don't waste your time. I've had status with Marriott for 15 years. Never in over 967 nights have I been so completely disregarded as a guest. First, I checked in 2 days prior with my arrival time. Next, arrive and room not ready. The guy checking me in did not acknowledge my status, nor ask if I wanted points or breakfast. I watched everyone else in my party get an upgraded room, some to a 3 bedroom suite, and get offered champagne! (This is important because the manager tried to tell me that I got this room because that is what my company had booked for me. How does that work? (Insert sarcasm)). I had to sit around for hours before getting into the room. I asked for a mobile key, nope we don't do that here. When I got there? My room is facing the road and I can hear the traffic from the main road, the room next to me and the service drive. I know, third world problems right? To top it off, after I get to my room they send someone else in to check into my room! They gave my room to Someone else too! Of course I had to go stand in line to see what they could do, and you guessed it! NOTHING! If I could find another room in this proximity I would be out of here. Plenty of other hotel chains that value guests. Other than that.... Pool is nice, there is no beach, and the drive to duval is not close. The gym is tiny too. Meeting rooms are humid and smell. This is NOT worth your money or your points. But doesn't the view look nice? read more
3 years ago
The hotel was decent. Easy location. Nothing special to write about so it was pricy for the experience. I moved to a Hilton after 2 nights. Front desk staff was good. Steak was pricy like NY but no better than Outback Steakhouse. I had far better version of the same top filet mignon at Prime Steakhouse the next night. SUPER irritating that they have staff at the poolside snack bar who can't speak a word of English. This is USA and I am a legal immigrant speaking English and should not have to run around looking for English speaking staff in America. read more
4 years ago
While floating in the pool a large rat was eating off a persons plate that was under a chair. They may need to call pest control. I spoke to the woman at the front desk that was a manager and she laughed and said this happens all the time and that we're an island and they have to live somewhere too. Wow!! No thx.. congrats to the GM for promoting this. read more
1 year ago
3 years ago
We reserved a basic king room but when we opened the door, we were greeted by a massive multi-room suite! Full kitchen with subzero fridge! Dining table with bench and plenty of chairs! Two bathrooms! Living room with comfy furniture! LG Smart TV's! Porch with a private circular staircase to the pool! Free Godiva chocolates! Free breakfast! Apparently, my plethora of Marriott status came in handy! I knew all those trips were worth it! Life is good! read more
Stayed here for one night while here for a weekend getaway during Fantasy Fest. Stayed in a king suite, which would be absolutely perfect for a weeklong stay. Full kitchen, washer/dryer, 2 bathrooms, pull out couch, full balcony. Gorgeous room, would definitely recommend staying here. When you check in, they give you tons of details of amenities the resort gives you, including a free drink at the pool side bar! There's also a free shuttle downtown that makes multiple stops. We had lunch at the poolside bar, had the flatbread and the fish sandwich and they were both incredible!! Drinks were good too, and they have people walking around the pool taking drink orders. Short stay here, but would definitely stay here again! There also were mostly adults at this resort (probably because it was fantasy fest), which was nice. read more
They upgraded me once again. Gotta love this place. They make you feel so relaxed and at home. The customer service is spectacular - always genuinely friendly and willing to assist. They told me that I had been upgraded prior to my arrival. Came straightaway after a Bahama cruise. My suite was exquisite-once again. It was very hard to leave my home away from home each day; the oversized balcony with comfy chairs and ottomans to kick up your feet, outdoor ceiling fans, comfortable sectional couch, and jetted tub (just to name a few awesome amenities) made me feel like I'm in Paradise. The complimentary shuttle was convenient, no need to use our rental car. They make two stops: Duval St (at Butterfly Conservatory/Southernmost Resort) and A&B Lobster House (get off here for tons of great restaurant options: A&B Lobster House, Conch Republic, Waterfront Brewery, etc). Locals also recommended Moe's for Haitian Food and El Siboney (?) for Cuban Food. This place is absolutely wonderful. Come to Key West...stay at Marriott Key West...it's absolute paradise. See you soon Marriott Key West! read more
After A LOT of researching and comparing prices decided on this place based mainly on some of the good Yelp reviews. We were originally looking to stay down closer to Old Town, but I ended up happier that we stayed away from all the craziness down there as it wasn't a very far trek down anyway. They have a provided shuttle, and with the Duval loop bus, you could shuttle down and get around on the loop all day without needing a car if you so choose. The room was a little on the small side, but very nice. Bed was quite comfortable, the bathroom was nice. It's located right at the entrance to Key West but again the island itself isn't very big so you aren't too far from the action. We really liked that it was right on the water and had a nice little "beach" area to sit out by. We didn't take advantage of the pool or jacuzzi as we had limited time and a packed schedule, but it seemed like a nice area. The one (small) disappointment was that one of the first things I liked about this place was the inclusion of the free chocolates, but we didn't get any in our room. Again, that's a super small detail but I was hoping to surprise my girlfriend with it. Definitely would stay here again in the future. read more
3 years ago
Beautiful views from the waterfront Presidential suites. Hotel manager was accommodating. Champagne offered several times and drink vouchers for pool bar upon arrival. Shuttle bus downtown/airport goes often. Restaurant is top rated and really good. Happy hour is cheap and great sharables. Highly recommended! No room service though and might hear a bit of Highway noise adjacent to property. Patrick will help! read more
4 years ago
3 years ago
2 years ago
6 years ago
We are staying on the presidential suite on the 4th floor. When we came in the room it was okay. Looks like an old apartment. The sheetS were dirty with stain. I just noticed it on our 2nd night in the room bcoz I was itching already. You should check the whole sheets before laying next time! read more
3 years ago
4 years ago
Sadly I feel like I was robbed. Stayed at many a Marriott over the years. This doesn't even deserve to have the Marriott logo on the "managers" business card. Including some photos of our room. Supposedly a high end one bedroom balcony ocean view with private beach access via balcony staircase. The first thing I noticed was an electrical outlet over the counter completely detached from the wall ! Literally hanging out of the wall by its connecting live wires ! It it just gets worse from there. Unheated pool, so if your going Nov thru March don't think you'll like the temperature. Call first see if they renovated what a dump. read more
1 year ago
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