Terrible service and will definitely not come back and she was on her phone the entire time. I was…read moreextremely disappointed with my experience at this surf shop. I came in excited to look around and potentially make a purchase, but the customer service completely ruined the visit. I asked what I believed was a very normal and reasonable question about one of the products, and instead of receiving a helpful answer, the employee I spoke with immediately seemed irritated and annoyed that I had even asked. Her tone was rude and dismissive from the start, and she made me feel like I was inconveniencing her simply by trying to get information about something the store sells. As a customer, I don't think it's unreasonable to ask questions before making a purchase, especially in a specialty shop where people may not know every detail about the products. Rather than helping me understand what I was looking at, she responded with visible frustration and an attitude that made me feel unwelcome. What bothered me most was how unnecessary the interaction felt. I was polite throughout the conversation and wasn't demanding or difficult in any way. I simply wanted assistance, which is one of the basic expectations when visiting a retail store. Instead, I felt like I was being talked down to and treated as though my question was stupid or not worth answering. Customer service can make or break a business, and unfortunately this experience left a very negative impression. A surf shop should be a welcoming place where people of all experience levels feel comfortable asking questions and learning more about the sport and equipment. Instead, I left feeling frustrated, embarrassed, and unlikely to return. I hope management takes customer interactions seriously and reminds employees that a little patience and respect go a long way. One rude interaction can easily drive away customers, and based on my experience, there is definitely room for improvement in how customers are treated here. I normally don't leave negative reviews, but this experience was disappointing enough that I felt it was important to share. i think her name was kaylee or something and she needs to learn something.

An employee named Marayna was really nice and helpful, showed me where everything that I need was…read moreat.

Barista was super friendly and gave great recommendations! The iced white chocolate latte was…read moreperfectly balanced between sweet and bitter, and the ham and cheese croissant was the best I've had. The clothing is definitely on the pricy side, but the views and food alone were worth the trip.

Super cute shop. Cafe moves very fast and has good coffee. Not like a typical Starbucks or anything…read moreso nothing on the sweet side but you can make it your own which is nice. We did not try the food but that have a good selection.

Surf shop/tourists trap type shop that is sprinkled throughout all beach type cities. This one is…read morelocated on the boardwalk of okoloosa in fort walton beach. Very large and spacious shop compared to other surf shops. Your immediately drawn to the giant shark photo op In the center. My family and I were on the search for a puddle Jumper or life jacket for a one year old (these are nearly impossible to find) and had no luck. Looking around and the pricing wasn't too bad and workers seemed helpful. Overall it was a good time killer why we waited for our table at the rocking Taco next door. Cool decor for sure.

Very clean store along with helpful workers. Hailey was great help finding what I neededread more

Cashier does not want to ring up sales here - or maybe she doesn't want to work. We had to ring a…read morebell to get her to the register and the guy outside blowing up water toys came in but saw that the cashier was coming (at a snail's pace). We made sure to ask about prices on everything as she rang up. No small talk from cashier. Lots of items & stuff on sale. Nicely organized for upcoming spring breakers.

The cashier who is an older Bulgarian woman with the short haircut, has a disgusting attitude and…read morevery poor customer service skills. When I returned the same energy she gave she had the nerve to comment on my attitude. To avoid further confrontation I requested to speak to management she stated that she is a manager and when I asked to speak to someone above her she said she doesn't know who is her superior. So I am assuming she is the owner. No courtesy or respect for paying customers.

Great service and quality products. Definitely recommend. The staff actually know how to properly…read morefit a woman and they make a not fun task a lot more enjoyable.

Candace and Hope were so wonderfully helpful (they both deserve a raise!!). They were thorough and…read moredetail oriented. Though they didn't have a large selection in my size they still found exactly what I needed. I was also there during the $30/ bra sale and they figured out how to get me the most bang for my buck!! Total was $69 for 3 bras!!! Incredible!!