Rude customer service. The staff that worked there in the afternoon of Labor Day, more…read morespecifically, a girl with glasses, a guy with somewhat curly hair, and even the security guard with the ugly man bun. Long story short, my mom tried using a card, it kept declining. So she bought a $400 purchase with a different card. When she figured out it was a fraudulent protection thing, she called the bank so that way she can return, then repurchase on the card she wanted to use. During that whole process, the cashiers were giving us looks and were getting inpatient. Then the security comes to check what's going on, and then they all start giggling as the guy is telling him what's going on, not knowing we can see their reactions. And when I say looks, I mean looks as in "they don't belong here" "why are the here". Looks as in they made us feel like we weren't rich enough to buy from here. We explained this was happening because we're not from here. Meaning we're TOURIST. Apparently they don't care, they were still rude and disrespectful. They're lucky my mom was unfazed and didn't see the situation. She didn't see, but her children saw. Will never come here again I'm going to Nike or Columbia.

I had an extremely uncomfortable and disappointing experience at the North Face store in Silver…read moreSands Outlets near Destin, FL. An older woman with salt-and-pepper hair (around 5 feet tall) followed me around the entire store as if she believed I was going to shoplift. Not discreetly. Not casually. She stayed close, aisle to aisle, watching me the whole time while other customers shopped freely without being trailed. Let me be very clear: I was wearing leggings, a sweatshirt, and a denim jacket. My purse was barely large enough to hold my iPhone, let alone conceal clothing. We were in town for the holidays in Seaside and stopped in because the weather was far colder than expected we genuinely needed warmer gear. There was absolutely no reason for this level of scrutiny. The message was loud and clear: I was being singled out. It was humiliating, unnecessary, and deeply unacceptable. I regret not returning my items on the spot, but like many people in situations like this, I worried about "making a scene." That internal hesitation the pressure to stay quiet while being treated unfairly is exactly what makes this kind of behavior so damaging. This wasn't about loss prevention. It was about poor judgment and profiling, and it created a hostile customer experience. North Face markets itself as an inclusive, values-driven brand. This store did not reflect those values at all! Management needs to address this behavior immediately. No customer should feel surveilled, targeted, or uncomfortable simply for walking into a store to shop. I will think twice before returning and I hope corporate does too.

There is a very helpful worker that helped me named Elijah. I also very much recommend this store…read morecause they have everything! Service was awesome!

I love the clothing line but gave a 1 star bc of service!!I'm a local customer and spend lots of…read moremoney in this store. The last several times the customer service has been awful. Today I had a return and noticed they missed my 25$ coupon when I made the purchase. Zach who was a manager had no customer service skills, he went and talked to his manager Brani and she was to busy to come out and talk to me!! She said go ahead and give me the 25$, but the other 20$ coupon I had to lose even though I was spending more than I was returning. After this experience I will shop other places for my Columbia line. Sad to say that's how they take care of the customers. Being a retail manager all my life, I would of just honored it to make my customer happy!!

A lot of products in stock, decent prices. I will definitely stop in again on my next trip down to…read morethis location.

Friendly and attentive staff. They offer fishing advice and show us what flies to buy…read more We stop in here a lot. Orvis sells awesome fishing gear and rods reels. I feel like my business is appreciated. I like being treated like a priority and this is the level of service I receive from this Orvis store. FYI - They offer fly casting lessons too!

This Bass Pro shop is the best in Destin Florida. You should definitely go here five stars because…read moreit was really easy to find what I liked and they had the cheapest items in the aisle right next to the door so when you go in and you wanna have the right there in front of you perfect store

Bass Pro Shop always offers a fun experience with its rustic vibe and cool outdoor displays -- it…read morereally does feel like a mini adventure walking through the store. The scenery and layout make it a destination, not just a store. Still, it's worth checking out, especially if you love outdoor gear or just want a unique shopping atmosphere.

We are visiting from out of state and really liked this shop. They had a great selection of surf…read morewear to include a new found fav brand of mine, Vissla. I also appreciated that they have out cool stickers to all of our kids during our purchase. I would def shop there again.

Terrible service and will definitely not come back and she was on her phone the entire time. I was…read moreextremely disappointed with my experience at this surf shop. I came in excited to look around and potentially make a purchase, but the customer service completely ruined the visit. I asked what I believed was a very normal and reasonable question about one of the products, and instead of receiving a helpful answer, the employee I spoke with immediately seemed irritated and annoyed that I had even asked. Her tone was rude and dismissive from the start, and she made me feel like I was inconveniencing her simply by trying to get information about something the store sells. As a customer, I don't think it's unreasonable to ask questions before making a purchase, especially in a specialty shop where people may not know every detail about the products. Rather than helping me understand what I was looking at, she responded with visible frustration and an attitude that made me feel unwelcome. What bothered me most was how unnecessary the interaction felt. I was polite throughout the conversation and wasn't demanding or difficult in any way. I simply wanted assistance, which is one of the basic expectations when visiting a retail store. Instead, I felt like I was being talked down to and treated as though my question was stupid or not worth answering. Customer service can make or break a business, and unfortunately this experience left a very negative impression. A surf shop should be a welcoming place where people of all experience levels feel comfortable asking questions and learning more about the sport and equipment. Instead, I left feeling frustrated, embarrassed, and unlikely to return. I hope management takes customer interactions seriously and reminds employees that a little patience and respect go a long way. One rude interaction can easily drive away customers, and based on my experience, there is definitely room for improvement in how customers are treated here. I normally don't leave negative reviews, but this experience was disappointing enough that I felt it was important to share. i think her name was kaylee or something and she needs to learn something.

Bryce really knows his shoes! He was so helpful and knowledgeable and brought me shoe after shoe…read moreuntil we found the right one for me. His customer service skills are stellar! Ask for Bryce and you will not regret it!

THE BEST WAY TO GET AROUND 30A! Thrilled with my new Breeze…read morebike and service. Purchased it and rented two more for the south Walton witches ride. Called Destin store Tuesday and spoke to Jessica. She was so helpful and texted me options for cup, cell phone, and back rack. Andrew delivered them Thursday to my Seagrove house as promised. Somehow over the weekend I broke the kick stand. When picking up rentals I told him what happened. He came back to house with new one and installed it within an hour! Now that's service!!! So happy I ordered with Yolo! Rode to the The Big Chill (Hub) and Grayton beach multiple times without a worry about parking.

I've bought 2 paddle boards and 6 bikes from YOLO Super…read morecool crew working the stores and great stuff Such a cool store Def stop in a location

LIV Adventures had exceptional customer service and a fantastic LSV golf cart that did not…read moredisappoint! We enjoyed cruising around 30A. They have a variety of other rental options, and everything is delivered right on time. Highly recommend for your beach gear!

LIV Adventures (formerly GulfWind Paddle and Surf) has amazing customer service. We ended up not…read moreneeding our beach chairs and umbrellas at the last minute and LIV Adventures gave us a full refund even though they had already delivered the rentals. Haley went above and beyond to make sure we were pleased with their service. Even though we did not need the rentals, they were delivered right on time. Highly recommend LIV Adventures for any beach gear rentals!

I like Ecco shoes, I find them to be high quality, comfortable, attractive plus wear well. I…read morebought a pair of sandals that had a defect that resulted in them not being comfortable. The store manager renewed my faith in customer service. She went above and beyond to help me find a pair that was a better fit and made the trade. I am now OBSESSED with the great prices at this store and the store manager's customer service.

From the owner: A global family of shoemakers founded on the principles of premium comfort and style, ECCO has been…read morecrafting high-quality leather footwear since 1963. Explore our versatile collection of women's shoes, men's shoes, and bags, each made from sustainable leather produced in our own tanneries. Discover styles for every occasion--from trainers, golf shoes, and sandals to boots--all designed with comfort and timeless style. Complete your look with ECCO's selection of socks and keep your footwear fresh with our specialized footwear cleaning accessories. Experience the ECCO signature comfort, quality, and craftsmanship.

I have been doing business with this business for 20 years. During the 20 years I have had the…read morepleasure of being assisted by many different employees. I am a Real Estate Broker and have been in sales almost my entire career. Heather has always been very attentive and provided exceptional service as one would expect from a manager. Great customer service is most important to me. And now their employee Teasa adds to my praise of this business. She is very attentive to everyone that walks in the door and works very hard to exceed everyone's expectations. She is 100% all about providing customer service that will draw you back to this business. She is always busy when I arrive at the business but takes the time to acknowledge clients that enter the business. I find shopping here to be a very pleasant and positive experience and I am 100% confident you will as well.

I love Sunset Shoes! They have the prettiest things, friendly staff and great service. Got great…read morevalues in the sale room today as well as some beautiful new fall boots at Destin Commons location (not on sale, but still better prices than many I've seen since tariffs). Love both of these stores.