It's an update!
I…read moredecided to go with Hyper Kidz for my LOs birthday party. I choose the mega party package which includes 15 kids, and two pizzas, my party was held on a Sunday.
Booking for the party took place online, and because I have a monthly membership, I saved 10%. When booking your party, you have the option to send out online invites, which I thought was pretty nice.
Changes can be made to your party in person or via phone. The process was pretty seamless, I received text with reminders about the party (for parents to sign waivers, or to add food, etc.). Additionally, I received phone calls, in my opinion, there may have been a bit too many reminders. I say this because there is supposed to be a "dedicated party host" and I was under the impression that I would be speaking to that person.
The day of the party, I was given a slip with the details of the party to include setting up of the room (five minutes) and the name of my host. They give you a cart to put your items on, and your host will decorate everything for you. The host also serves the food, and dessert if needed. My host, Mari, did an amazing job and was super helpful throughout.
The pizza is from Marcos, which the children enjoyed. My only issue is that they should not state that the each child gets two slices of pizza when they cut one slice in half. I see how this may fly at a younger child's party; however, with older children (which my party had) they definitely know. The party package that I selected came with two pizzas, and that was not enough for the party. Keep that in mind when scheduling. This is a peanut free facility, and outside food comes with a $100 price tag, and that includes water folks. You can bring a cake and candles (no matches) you cannot bring ice cream.
Also, despite it being not too crowded for a Sunday, the space was exceptionally warm. Apparently, there was some issue with the heating; however, the staff made it up with providing me with a voucher for a future visit.
All in all, the kids really enjoyed themselves, as did the parents, and I would recommend Hyper Kidz to parents for parties in the future.