No other place the buy Wood for Smoking and BBQing. Name a Wood and they have it all packaged up…read moreand ready to go. They even load it for you. If I'm doing Brisket Post Oak and Pecan is a must. They have those as well as others by the Ton. They also have at least 100 different Seasonings and Rubs for Sale as well as BBQ Accessories. No better place to shop.

I love there wood selection. Red oak, mesquite, and…read moreHickory. Let's not forget there seasoning section. Great people.

I walked in and was greeted with a smiling friendly face. Erik Chagnon let me know he was available…read moreif I had any questions. I ended up having many. He filled me in and was very knowledgeable. He was not pushy and listed to my needs. I told him I would think it all over and come back. He supplied me with a brochure and a phone number to reach him to ask any more questions if needed. I thought it over and decided to go for it. Went back and Erik hooked me up with everything I needed. He showed me all options and never pressured for the upsell which is something I hate. He was thorough and thoughtful. The selection was great! All different types for what you are looking for. The value is great and they were offering a great financing opportunity with 0% interest for 60 months!

Unfortunately, my experience with Raul was disappointing. He was extremely persistent and…read moreresponsive when trying to make the sale, but once the purchase was completed and I needed assistance, the communication completely changed. My messages were left on read with no response. Customer service shouldn't end once the sale is made. I expected the same level of communication after my purchase as I received before it. Based on my experience, I'll be taking my future business elsewhere.

I bought their pellet version. Positives It's built like a…read moretank! Very well constructed material Cons Too many to mention A few highlights: -Don't think you can use this "outdoor" grill uncovered. It'll rain or snow, pellets WILL GET WET therefore, clog the auger that puts the pellets in the fire pot. You'll have to disassemble the grill, pull out the pellets that have disintegrated in the auger due to getting wet. Completely ridiculous for a luxury high-end "outdoor" appliance. Had someone been honest with me telling me that only use it if it's got a roof over its head, I would've never bought it as you can see on the picture. I don't have a cover over my grills. -Replaced several parts -Customer service does attempt to help somewhat but good luck having a service person look at it if you aren't in "their close" area. You'll be fixing it yourself, I know first hand! Overall, if I were just told that this Appliance should be in a covered area, I would've not bought it. It is built like a tank however I am so disappointed in my purchase for such a high-end costly appliance.. I've decided to attempt to keep the rain off the pellet area with this picture as you see. Personally, I still think it's ridiculous. I did talk to management a while ago, asking if I could turn this grill or trade it in for a gas grill and I was told no . My dealer is a waste of time as they never returned my calls anyway . Highly suggest you don't purchase if you are not going to cover it !

Customer service is terrible with this company. Grill is under warranty, yet they do nothing to…read morehelp with fixing ignition system that doesn't work. The rotisserie change makes a loud thump with every rotation and their response was to grease it.. That did nothing to help the problem. This grill is a piece of crap for the price you pay for it. Stay far away from this company. Absolutely the worst customer service!

Always top-notch service here and you don't have to go looking for someone to help you. Almost as…read moresoon as you walk in, there's someone who asks if you need help finding anything. They have bolts, nuts, screws, mollies, gaskets, O-rings and all sorts of hardware, some which the big box stores don't even carry. And you can buy your needed quantity without having to buy a box of 50-100. Came by yesterday to return an item which didn't fit and asked for help with a screen door. Was given a good referral, given they didn't provide the service there. The very impressive young man then showed me to exactly the brand of concrete crack filler thatI was asking for, which a professional at work suggested that I purchase. I've been shopping here for years and find that they have what I need most if the time. They even carry an impressive selection of Yeti products, a good garden section, a decent camping section, Egg-brand bbqs and a huge selection of bbq rubs and sauces. It's like going to a small-town Mom & Pop hardware store with a great selection of products.

After receiving an outrageous quote of almost $5,000 from a mobile screen company, I started doing…read moremy research and discovered that Ace Hardware does screens. Their price came to around $600, which was a huge relief. I must say, this place is incredible, especially when it comes to customer service. Richard did a fantastic job creating the 10 screens, ensuring everything was done correctly. Dennis followed through on all my requests, and the cashier at the register also provided exceptional service, making my experience even better. When it was time to pick up the screens, they wouldn't all fit in my car. Glen, the amazing manager, went above and beyond to ensure I got my screens home safely. If you need screens made, especially for awkward sizes, don't hesitate to go to Ace Hardware. You won't be disappointed!

Grill Masters was excellent. They came and cleaned our grill and pointed out things that needed…read morefixing. Sure beats doing it yourself. Especially since I can clean a grill but can't fix it.

We ordered a part for our Napoleon BBQ. They were communicative and kept us informed of the…read moredelivery status. Called when the part arrived. Friendly and efficient overall service.

Left me multiple agressive voicemails because I had sent his call to vm while I was in the middle…read moreof a presentation. I have never been on the receiving end of so much agression from a total stranger. We will not be proceeding with him for any work.

You really dont know the service your going to get until there is an issue. There was a…read moremisunderstanding on my order and was resolved quickly. 6 stars for customer service

Could not be more grateful for the Fireside family…read more From the moment we walked into Armen's beautifully appointed showroom to the time of our order, we knew we were in great hands. Love the convenient location and family-owned pride - far more than the corporate dealerships we shopped prior. If only everyone else was this genuinely attentive, well-stocked and knowledgeable.

Ordered a Miele dryer from Fireside BBQ. It was an efficient, seamless and painless experience. No…read morenonsense. Dryer was in stock. Delivery was scheduled for two days later. They use an experienced and thoughtful delivery and install provider that was in and out in less than 20 minutes. Very professional. Staff was knowledgeable and remembered me when I called to confirm delivery. Highly recommend this honest and efficient business

2/27/26 Hubby was looking for a knife sheath to protect his new chef knife.... And me lol. It is…read moresharp AF I looked through the rolling pins, needed one for making dumplings but all they had was a plastic-like roller. I'd much prefer a wooden one. Additionally, I wanted to also look into getting a better whisk, but I think I will make the wood what I have. And I knew I was gonna need a digital scale to help me through my sourdough journey now that I was gifted two sourdough starters--one from Italy and one from France (one of my clients was very giving & thoughtful). The price is range from $40-$85., whoa! Amazon has them for about $30. I will have to think about this.. Met Gonzo, yes, that's how he spelled it, a delightful & enlightened staff member who was very helpful with recommending which would be best. We could've had a whole conversation for a half a day! LoL. In the end, I decided to think about it before purchasing one (turns out later, best decision I made all day) My glass measuring cup is in storage & I find it cumbersome so I bought a lighter version (2 cup). Happy with my purchase. Hubby bought his item separately & let me roam the aisles. Highly recommend this store. Gonzo was instrumental in making me feel welcomed & appreciated to be shopping here, hence the 5 star. As I mentioned many times in the past, I greatly value customer service. It's what keeps me as a return customer

Listen to this…read more.. Chef Toys wants to charge a 30% restocking fee if a product has to be opened and taken out of the box. But if they sell you an item that THEY took out of the box and have had on display, they want you to pay full price while claiming the item is still "new." We placed an order over the weekend for about $4,000 and were told it would be ready to pick up by Monday. I got there around 12, and the order wasn't ready. Not a big deal--we waited. Then we found out that one of the items included in our order was the display fridge. We told them we wanted a brand-new fridge in a box. The employee kept stating that they "just took it out of the box," but in reality, that fridge has been sitting there on display for a long time. We asked for either a boxed fridge or a refund. The employee did not hesitate to state, "I will meet you at the front and give you your refund," without even trying to offer another alternative or find a solution. There were no customer service skills from the employees or Buster, the manager. The situation escalated pretty quickly, and Buster very rudely kept telling me to stop talking instead of trying to handle the situation professionally and understand why we were upset. We have been doing business with Chef Toys for a very long time, but today they lost a customer because of Buster and the way this situation was handled. I do want to acknowledge and thank the Director of Sales. He understood the situation and very calmly tried to find a solution. Unfortunately, by that point, it was already too late. He showed the professionalism and customer service that we should have received from the beginning. He should be hired as the manager instead.

Great experience from start to finish. They responded quickly to my inquiry. Pricing was fair,…read morecommunication was easy, and the quality of the work was excellent. Now my grill has an extra couple of years of life.

My grill hasn't been cleaned in awhile. It looks brand new now. I def recommend their cleaners. He…read morewas here for about four hours in the heat. Very good job.

Was in town for my Aunt's funeral service over the weekend...my Mom and I were hanging out looking…read morefor a replacement COUSIN IT plant to replace one that I had that didn't make it. As I live in Northern California (Crockett), I tried Armstrong here hoping to score a plant. Talked w a guy who said that he was sold out of the particular plant, and I was sort of bummed, but accepted the fact that after trying another vendor, no luck would be on my side. After noodling around the store for other cool stuff, I get this "Hey!" and low and behold he found 2 Cousin It plants for me! I was surprised and happy he found them! He went out of his way to look for this particular plant and let me know that they had them! I went home happy and just stoked that this kind of customer service STILL existed in this world! Bringing home this plant back to Northern California was truly something as I had someone who cared enough to make my inquiry happen!!!

Wow!! What a gem of a place . Private parking lot …read more many varieties of plants for outdoor and indoor. Some selections of hard to find fruit trees blood oranges, purple guava , pomelo . Good selections of citrus fruit trees like finger lime, kaffir lime and lemon, lime trees. Woah !! The selections on vases are impressive, different sizes to every color imaginable. I was in the market for roses specifically a climbing variety, I only saw one yellow type. Maybe will stop by again to see if they stock more in the future. Besides the vast selection of supplies of garden furniture, plant food , vases and plants. I honestly think they need to also work on welcoming their customers. I encountered three different employees not one made an effort , a little acknowledgment with a hello , how can I help you, let me know what you need help with, Can go a long way.