Terrible customer support - trying to get an answer to an important installation question. Sent a…read moremessage through their website seven days ago - still no response (even though they say they will respond within 1 business day). Tried calling their main number -- after 45 minutes on hold, gave up. Finally got a response through Facebook - was promised someone would contact me today -- never heard from them. I've told my builder to return the range hood and swap it for something else, like a Proline. Wondering if this company is even still in existence.

I have my order through Airport Appliance on one of their hoods. I asked for a Zephyr salesperson…read morethat handles Airport Appliance as I know they only sell through selected retailers. The person on the phone either couldn't figure it out or did not want to tell me but only said a manager will call me. I placed my order in March - two shipments showed up damaged and I'm still waiting for the third. Really don't know which one of them is damaging the product, so it could be that Zephyr is not at fault. I was simply hoping to reach someone who could help track the shipKent. Have no idea when and if it'll show up in one piece, but here it is mid December and I still wait....

We've had our new Shed Shop 8x15 shed a couple of months now, and are very pleased with the…read morequality of materials and construction by the on-site crew. We love the shed and were impressed with the experienced installation crew that completed the one-day constuction! The showroom and office staff was helpful in picking out the size and style of shed. Great company! A pleasure to work with.

One of our neighbors had Shed Shop install a shed for them, and we were very impressed with it, so…read morewhen it came time for us to get a new shed, we went with the Shed Shop. We drove over to their office, and Angela showed us around and took quite a lot of time to show us the various models and explained the available options. We picked out the model we wanted, and they were able to give us an installation date less than two weeks out. They had it installed and painted in just one day. There were a couple of issues with our shed installation, but when I called the office, Angela sent someone out the very next day to correct them. Overall, a very pleasant experience, and our shed looks great.

The sales lady went through our options and in the end said we should call PGE to fix our leaking…read moregas fireplace . We did and she saved us getting a new one even if it meant losing a sale but also doing the right thing helping us! I later dropped off a bottle of wine as a thank you but this place is ethical and worth shopping here first.

I walked into the store when it wasn't very busy. There was a salesman behind the desk, and as I…read morestarted to say what I needed, he let two men walk in and interrupt me. I asked him to show me electric fireplace inserts. He asked if I had a contractor to install one, which I did not. I referenced a competitor who offers installers and he said, "well, we aren't them." I thought it was a rude response, as I was just trying to get a feel for why some places do, some places don't. And, an overall idea of what is involved in the installation process. They only had one insert on display, which didn't impress me. I got an urgent work message, so left in somewhat of a hurry, but also left with no interest in giving them my business. Too bad.

This company is a distributor of material and definitely comes off as the type of business that…read moredoesn't play well with the public or small business. I am a general contractor, I am not a large sheet metal shop. I needed some advice and common sense assistance in choosing a 430-530$ single sheet of material. I could not find this in my area and drove over an hour to this location. All I needed was to look at two sample pieces.. I was able to look at these via the warehouse and decided on the material in less than 30 seconds. I did this with little to no interaction with any human being. Sometimes a little common sense and customer service goes a long way! During normal times this company might have better interactions. Unless you are a giant account holder... or like being snapped at by rude sales people... I'd look elsewhere.

We've used Sequoia brass and copper for as long as I can remember at Berlin Food & Lab Equipment…read moreCompany. They always have the best selection and variety of top quality product, and their service is second to none! I mainly speak with David Ryle. His response time is impeccable and always helps us find a solution to our various needs. When it comes to customer service and quality this is the place!

Great people to deal with. Feliciia Marhx was our salesperson. She did such a good job explaining…read moreall the features and benefits of the appliances we bought, was super responsive as we shifted delivery dates and was always checking in during the install itself. Subsequent service asks were attended to promptly, with personal attention to detail and follow up. Superb service and great company!

I almost never write reviews but the experience was so good that I have too…read more Everything went so smooth, so easy that I had my selection done in less time than it took to drive there. And I got washer/dryer installed faster than I expected (I didn't need that last trip to the laundromat!) And when there was a small issue, they handled it quickly. Brandon even drove the piece to my house.

Kitchen remodelling is one of the most intricate and very detailed oriented task to tackle. It is…read morethe heart of the house. Being said and before you decide to do kitchen remodelling, make sure you have the time to work closely with your contractor! I worked closely with KF from the design to execution throughout the completion of the project. Let me share my experience with KF in details. Working with their sales rep was a smooth process. We worked with Dean through the selection of cabinets, floors, countertops, sink and faucet. Then here comes the selection of appliances. We shopped around and selected the appliances we will put in our kitchen and then gave the details to KF to incorporate it into the layout of the kitchen. A layout and a 3D model was made for review to visually see how the new layout of the kitchen will look like. This is where the critical part of the work needing your attention. Make sure to check the clearances provided for the appliances are all correct. The designer did not check the size of stove we will use. Mistake was made to our layout. We didn't catch the mistake as well and drawings got released for final approval. Then the execution, demolition to our kitchen took place as scheduled. 2 guys came in to remove all the old cabinets, countertops and appliances. It was a 3 day process to demolish and clear the debris. Prepare the walls for new construction. The electrical work. One electrician started to put new outlets and upgrade our electrical sub panel. This is where it got tricky because the new location of our panel is still part of the walk-in closet. The city inspector pointed out it is against the building code to relocate an electrical panel from a closet to a walk-in closet. The good thing was I was able to divide the walk-in closet into two rooms. I contructed a wall to divide this room into a storage where the new electrical panel is located and a separate walk-in closet. I did this work myself because it was not part of the contract. It will be an additional cost if I have KF do this work! The intallation of the cabinets! This is where we discovered the layout was incorrect. The clearance made for the stove is 36 inches, we ordered 30 inches stove. The location of the cabinet for the garbage was wrong too. KF ended up replacing 5 cabinets at their own expense to correct the layout. Make sure that during this process you check every position and clearances for your appliances are correct. This your final check before countertop measurement! The measurement of countertops and backsplash. A guy came in to make a template for the countertop and backsplash for fabrication. The process is to measure and install countertop first and then measure and install the backsplash. Make sure to check the level and squareness of the backsplash and countertop. I checked the backsplash and it was out of square. I have them corrected it on the spot! This is a very critical process and very expensive to correct if installed incorrectly. The installation of new flooring. I picked LVF to replace our carpet and hardwood. There is only one type of floor we use for the entire house. This went very smoothly and efficient. The worker even show up on Saturday to do the work. He knows how inconvenient for the owner is to move things around to clear the areas to install new flooring. Kudos to this worker who did our floor. The installation of appliances. It went smoothly except the anti tipping bracket of the stove was not properly place to capture one foot of the range. I went back and forth with the installer to correct it but I ended up correcting it myself to get approval from the city. The final touches. Ensure you are there and inspect every square inch of the cabinets and walls. You have to point out to the workers to put caulking on every holes you see. KF workers were not very thorough on their final touches. The final inspection. This is where the city will come in to inspect the electrical work, the wall I constructed, the undersink cabinets and do some testing on new circuits of the kitchen. Check and check their work. If you are not satisfied with their work. Make them correct it. This is your only time to tell them to correct things you are not satisfied. For example I have them replaced the valve of the faucet where one of the hoses has tight bend. Check fittings for leaks. This is very important! As I elaborated above, KF has the means to do the work. The coordination with their project manager was not very proactive. You need to make many follow ups to get the work done. Some days have no work activities. A couple of days they worked upto 8 in the evening! Overall I am happy with the result of their work but I also spent many hours to work with them. At the end of the day, it is you who will live in the house and it's your kitchen! When it comes to cost and the hours I spent working with them, the overall cost of this project was expensive.

They have subcontractors to do the work, these workers don't care about quality. They say…read moreeverything is included but it is not, if you need help when they're done with the job, good luck I'm still waiting for some information, they just don't care because they got paid.

I worked with Samuel from CQuoia to purchase a Markilux awning and shade for my home. He was…read moreresponsive during a lengthy design process, and stayed committed to the project through installation and commissioning. We're very happy with the end result. Thanks!

We recently had a Markilux awning installed by CQuoia. Samuel made the whole process super easy,…read moreand were delighted with the end result. Highly recommended.

I was looking to install a pergola in our backyard and evaluated multiple options and various…read moredifferent price points, including a DIY unit from a SoCal company and a European unit from a Florida installer. Ultimately, I chose StruXure and Blue Sky, and working with Bob Grossman made it clear I made the right choice--his expertise was immediately apparent. Design & Problem Solving: The initial quoting process was done virtually using photos of our outdoor space, and Bob shared relevant pictures of similar recent projects. When his team came out for the live site visit, they identified a crucial code issue regarding heater clearance in the original design. Bob quickly proposed a revised solution that met all code requirements while maintaining full form and function. Although this required a slight cost increase and a small parallel roof modification, Bob was completely transparent about the pricing. Process & Installation: After contracting, Bob provided shop drawings, confirmed all components, and ordered materials. He even graciously held the materials until our parallel construction dependencies were ready. The installation crew was highly skilled and completed the main structure in just two days. When a couple of Bromic heaters didn't work initially due to a faulty control switch, Bob and his lead installer followed up diligently over a few extra visits until it was perfectly resolved. The Final Result: We now have an absolutely awesome pergola attached to our home on two sides, featuring: - Motorized louvers and motorized shades on the open sides - Integrated down-lighting and LED color accent lighting - A smart outdoor fan and elegant, high-power Bromic electric heaters - Internal drain pipes within the posts connecting directly to existing backyard water drains - Full smart control for everything Pergolas like this are a significant investment, making proper design and expert installation absolutely critical. I highly recommend Bob, Blue Sky, and StruXure for a fantastic experience. I will add pictures once the rest of our backyard construction is completed!

We couldn't be happier with our new StruXure pergola from BlueSky Outdoor. Bob Grossman is…read morefantastic to work with -- very experienced, knowledgeable, honest, and hands-on. Bob came out to see our yard, helped us think through the best design, and balanced the desires of my wife and I. He never pushed us with a hard sell and customer satisfaction truly is his number one priority. Bob also helped us stay on budget, pointing out which upgrades were worth it and which we could skip. We especially appreciated Bob's responsiveness throughout the entire project as he always responded quickly. His crew was professional, detail-oriented, easy to work with and very experienced. We had some changes mid installation that didn't slow the crew down at all. They also cleaned up thoroughly every day (even vacuumed metal shards), and finished a few days ahead of schedule. Bob checked on the installation progress often and in person just to make sure the installation was meeting our expectations. I highly recommend Bob and BlueSky Outdoor -- great design and ideas, transparent communication and very professional installation.