Great people to work with. Very helpful and honest. Always aiming to do what's right for the customer. Highly recommended. 6 stars out of 5 stars. read more

Went in on a Friday and had an outstanding experience with BBQ Grill Outlet. I highly recommend asking for Dylan. From the very first conversation, Dylan's knowledge was obvious. He took the time to understand the space and what was wanted out of an outdoor kitchen. Dylan was incredibly helpful in both the design and execution of the outdoor island. He walked through grill options, layout considerations, materials, and functionality, making the entire process easier. His attention to detail and practical suggestions showed in the final result beyond what I originally envisioned. Highly recommend going through Dylan with BBQ grill outlet. read more

Updated review: Spoke with John and he suggested that we return to wrong cabinet they had sent us and for us to pay the difference for a new cabinet with the proper propane tank pull drawer. He ordered the new cabinet and it arrived in one week. So now all is good. We did not end up having to pay the restocking fee since we did not order the wrong cabinet when the invoice clearly stated the first cabinet was for propane tank which did not fit one. read more

I purchased a complete outdoor kitchen (appliances, cabinets/drawers, and custom base) and have been very happy with BBQ Grill Outlet. You can get the same products from many places, but the service and people really set them apart. From sales (John R), to delivery/support (Lisa V), to the delivery guys, and the installers (Jose and Christian) - everyone has been professional, pleasant, knowledgeable, and helpful. Fantastic! read more

I wanted to get further than we did in the process so that I could write a great review, but we didn't get to the first step as John never took the time to work with us. 7/30/23- We visited the showroom in Miramar. This review gets 2 stars because the showroom was really nice! Lots of samples to explore, clean, and no pushy sales. We talked to John that day, he said to send over some pictures and would work up 2 quotes for a complete redo, or remodel our existing. I sent over the pictures while we were still in the showroom. 7/31/23 in the morning we got a reply from John saying he would send the pictures over to the remodel team. 7/31/23 afternoon my husband sent over the measurements. 8/7/23 I emailed checking in to see if he needed additional information- no response. 8/14/23 I emailed again checking in- received an email response on 8/15/23 asking for a call with additional questions. He needed dimensions again. 8/15/23 we emailed over the same dimensions from 7/31 along with a couple of questions. 8/28/23 I emailed again checking in. John returned an email immediately asking for a call and pictures? 8/28/23 we sent the email with the same pictures/dimensions January 2024 Still waiting for a response :( It was probably too small of a job, which we would have understood. At least let folks know! read more

My girill came in earlier than they expected and called ito set up installation. Everyone was so pleasant and easy to work with. The installers were wonderful!! My measurements were not exact and they worked it out and installed it beautifully. I was so impressed and they didn't even charge me extra for the extra work. I highly recommend this company. read more

We love our new built-in barbecuer. Jose & Nick, the installers and Leo, and Leonel the tile guys were amazing they worked so hard. They all were very nice and no their job exactly very professional. They're also very neat and clean up every day. Dylan, the designer, worked hard to get us exactly what we wanted. We highly recommend working with barbecue Outlet read more

BBQ Grill Outlet - Grilling Equipment Near Me - San Diego, California

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The team at BBQ Grill Outlet were amazing. From Sales, John Ryan to Operations Tim Hopper to the installers and tile guys. Jose and Nick did an amazing job installing it and getting it level and later coming back and installing all the appliances and doors. The tile guys Leo and Gustavo did an amazing job. I looked at several companies to help me design and after talking with family that were using them. I decided to go with them and very happy I made that choice. Would recommend!!! read more

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Salesperson (John) was knowledgeable and helpful. Installers Jose and Nick were phenomenal. Took pride in their work, did a tip quality job, cleaned up thoroughly, and were extremely polite and friendly. Couldn't have had a better experience. Not the least expensive, but fairly priced and top quality. read more

I had the best time working with John and team at the BBQ Grill Outlet. John was very responsive and helpful in the design process. We were able to creat the perfect outdoor kitchen setup we were looking for! read more

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The customer service is pretty decent but I think management is greedy. My experience is as follows: Ordering a Kamado Joe - Big Joe 3. A well known online/brick&mortar store is selling for significantly lower than BBQ grill outlet is selling. I already placed order with this store but the lead time was significant. Based on BBQ grill outlet's webpage, they have a low price match guarantee. I go into the store and inquire about availability of the Big Joe 3 and they have 2 in stock at other locations. Then I ask about the price match and now they suddenly cant honor that because they're rare right now because of COVID so they will charge full price for it. Leaves a bad taste in my mouth but fine, i get it. This smoker grill is really expensive and lead times are crazy long for it. A few months later.. I purchased a joetesserie online from amazon for $60 less than what BBQ grill outlet is selling. My order is delayed and I wanted it that day. Once again, i call my local BBQ store and check for availability and price match. They have it but they aren't willing to price match. This is for an accessory item that is available everywhere. Why even put low-price match guarantee if you can price match a $200 item. Instead, i go to a clairemont mesa BBQ store and they have availability and GLADLY price matched it for me and i was on my merry way. Guess what - I discovered a bigger store, with better prices and more products than this place. I won't be returning to BBQ outlet. read more

We needed to replace our outdoor refrigerator. The salesman at the store was extremely helpful and (although we came in at closing time) he took a lot of time explaining our options. The refrigerator was delivered today and they took the old one. Carlos and Nick were on time, called us to let us know they were on their way and were extremely careful with both the delivery and removal. Have always had great service from them and today did not disappoint. read more

We had the best experience working with Carl at the San Diego location. He was very knowledgeable, responsive, and helpful during the process. We were looking for a new grill and he helped us find the perfect one! Thank you, Carl! read more

I am very happy with my new grill. Leonel and Cristian did an amazing job , super clean and perfect installation.Very helpful in explaining how to use the grill. I want to thank Gustavo and Leo for a great job in installing the tiles . Overall looks very nice. Review by Melita Millan Chula Vista, Ca read more

A+++ experience all around, from ordering/customizing the island with Victor up front to installation on the back end. I want to acknowledge Jose and Nick especially, they are the primary on-site installers for most of the BBQ Grill Outlets in the region (I believe). They are based in Orange County and drive all over SoCal for these installs (they came to our place on 3 separate occasions during the course of our rebuild). They are knowledgeable, friendly, and very professional... offering to buy additional parts and paying attention to the smallest of details. You are definitely in good hands when these guys show up for your job! read more

BBQ Grill Outlet - Grilling Equipment Near Me - San Diego, California

In a time when the service industry has a tendency to skate into pacification and empty lip service, it is quite refreshing when a team does an amazing job without having to prod them along. I would rate them 5+ if the Yelp system would allow. From design, material selection, production and installation the entire team at BBQ Outlet was professional, courteous and above all, they delivered everything they said they would, exactly as promised and when promised. It didn't take reminders or extra phone calls or long-winded e-mails; they just did it. Victor was able to take our rough sketches and ideas and design a perfect 3-D model for us to see and make decisions. There is no pressure to add anything you don't need. Straight forward pricing on the size and additions to the BBQ made it easy to translate the design into cost. Victor helped us pick features that would improve the design and functionality of our BBQ. Tim was the overall project manager and he guided us through everything we needed to do to be ready for his team to install. Punctuality was Tim's true talent, if he said the tile guy was going to be at the house at 7, then he was there and ready to work at 7. Not once did Tim call and have to reschedule The installers Jose and Leo did an amazing job of putting it all together. Their attention to detail and careful application of paint and stucco ensured there was no damage or overspray or any impact to any of the other new landscaping features we were in the process of installing. read more

BBQ Grill Outlet - Grilling Equipment Near Me - San Diego, California

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We are currently landscaping our backyard and our contractor recommended BBQ Grill Outlet to design and build a custom BBQ and firepit. We were referred to work with Victor. As we stepped inside the store, we were welcomed in. My husband asked for Victor and he introduced himself to us. Our contractor had already been working with Victor and we were there to discuss specifics. Victor made our selection process easy. We didn't know much about BBQs but we were well educated after our visit. We wanted a mid-range priced grill with a fridge, sink, countertop, outlets, sitting area, and drawers. We also wanted a modern glass fire pit to match. Victor designed our custom bbq and fire pit and listened to our needs and essentials. I couldn't believe how much details we had to decide on from the countertop to the grout! Victor made it an easy process and we had our designs chosen at our second visit within an hour. Very happy with our experience and we hope to get our new bbq and firepit installed with a month. read more

Jose and Nick, great job, communication was perfect, no issues , go get BBQ, you won't be disappointed!

UPDATE: Jose and Nick from BBQ outlet were AWESOME!! They drove down from Santa Ana to install all our bbq equipment. They showed up early, worked super diligently and we were so impressed with their professionalism, their friendly attitude, and their knowledge. We ordered a trash can (which is on backorder) so we are actually looking forward to seeing them again soon. We give the highest recommendations to BBQ outlet for their products service and staff!! read more

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For anyone looking for a custom BBQ, I would suggest giving Victor a call. He's quick and knowledgeable and he's designed about 10 bbqs for us. Jose and Nick showed up and did an awesome job building the structure and lest it ready to finish. Would highly recommend these guys. read more

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Love! Love! Love this place!! And I'm talking about customer service, I haven't even gotten to their great selection of grills and accessories. As soon as we walked through the doors we were taken care of like family. Victor was our sale representative, he walked through the production description line and showed us every piece of the product as well. He showed us all the products without the pressure of buying. We would've purchased then and there except for we like to take in all of our research on the item we're gonna purchase. At the end, we came back to them because of Victor's awesome customer service, quality product, and lifetime warranty on the items we purchased. Great place, especially during Black Friday Sale!!! Don't miss out guys read more

BBQ Grill Outlet - Taking this 32in Delta Heat Grill master!!!! - Grilling Equipment Near Me - San Diego, California

Proceed with caution. I have a backyard kitchen project as we speak. My order to an online retailer was delayed by six weeks due to inventory shortages which put me in a precarious situation with the crew building my kitchen. They could either build it with measurements or come back when the grill arrived and I would have to pay a fee for blowing up the schedule or work these guys have for the next few months. I did not want to take the chance on measurements being slightly off, so I called local retailers and found BBQ Grill outlet, who, according to Victor (head designer), had my grill in stock. I called a few more places over a 2 day period and finally determined BBQ Grill outlet was my best option. I called a second time to verify it was in stock. Victor answered again and told me the grill I wanted IS in stock but that I should consider a different brand that was more affordable. We ended up going back and forth on the merits of the grill I had decided on versus the other grills he recommended. Ultimately, I told him I was ready to purchase today and had done extensive research on the grill I had picked. In essence, take an easy win, Victor, why try to talk me into a significantly lower sale? The answer to that question became clear when I arrived at the store. I made an appointment for 2:30pm with Victor to purchase the grill. I made sure to ask if I could fit it in the back of my Camry, Victor advised me to bring at least an SUV or I wouldn't be able to take it home TODAY. When I arrived at 2:30pm the same day with my contractor who owns a large truck, Victor told me he had the grill in stock at his Orange County location. No apology for misinforming me twice and he made a really poor attempt to convince me he meant in-stock in Orange County all along. Had he owned up to his mistake, or that he wasn't taking me seriously when I said I would show up to purchase the grill, it would've been less frustrating than listening to his poor attempt to convince me he meant in-stock but at the Orange County location. I had the work crew schedule to begin work based on having the grill that day and had to cancel because I would need to wait 1-2 days before it was available in San Deigo. Be diligent with this company, and with Victor if you end up working with him in particular. read more

John did a wonderful job helping us pick the equipment that we needed for our outdoor kitchen. He is very knowledgeable and patient. he was honest with us and truly brought things to our attention that we never would've considered had we not spoken with him. We are very pleased with the service and can't wait for our items to arrive! Thank you John for all of your hard work. read more

Great experience dealing with Victor who designed the BBQ island we were imagining. 3 months lead time to get everything built and delivered. Jose and Nick did a great job at installing all the units in the first place and came back a week later to finish putting the stucco for finally setting up in place all the appliances ! The end result is amazing and we are enjoying it already !! read more

BBQ Grill Outlet - Grilling Equipment Near Me - San Diego, California

Great customer service from start to finish . John Ryan the manager gave me his personal cell number . Always gets right back to me. I had an issue with one of the burners he personally showed up my house took everything apart and has ordered the new part. Love this company!!! Thank you read more

Jose and Nick were the absolute best team. They arrived on time, unloaded and took the grill to our backyard for set up. They were courteous and friendly and very efficient. They are great representatives of BBQ GRILL OUTLET. Can't can't wait to start using our new grill. We were left with an outstanding impression of this company. Wish they were more like Jose and Nick! read more

Earlier this year, we decided to replace the beat up and in adequate outdoor kitchen. The previous owners of our house had installed. We shopped around and dealt with a number of businesses, but BBQ grill outlet was our favorite. Everyone we dealt with was fantastic. Victor Sanchez met with us several times, listens to what we needed, and helped us design a great island with the equipment that was right for our needs. When it came time to schedule the install, Tim was always quick to reply to our emails and did a great job managing that. Leonel and Cristhian did a wonderful job building and installing the island. The tile and stucco all look great. Was this the cheapest bid we received? No, but it was not the most expensive either. Quality, craftsmanship, and professionalism are well-worth paying for. read more

John was very helpful on showing me all the pallet grill options and I ended up purchasing the GMG Daniel Boon. He helped researched the manufacturer website for current promotion and I received the 4th of July discount of $75 off MSRP. It was convenient that they had all the accessories and pallets there as well. I purchased the pizza oven attachment, extra rack and a few bags of pallets. Food (brisket, pulled pork, ribs) turned out great for the 4th of July weekend. If you are in the market for a nice grill, definitely check out their showroom, it's loaded with mid-level and high end grills and John seemed very knowledgeable of the products. read more

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I purchased an island, a barbecue insert, a two burner insert, and a blaze refrigerator from the barbecue grill outlet about two years ago. The service was good at the time, and I love my barbecue set up. Having said that, my refrigerator went out after only two years and as I reached out to barbecue grill outlet for assistance to either purchase another one at their cost (recognizing it was out of warranty, but should they really make additional profit from me?) or to help me to get the one I purchased fixed through the manufacturer Blaze or otherwise. Unfortunately, the answer was sorry, you're past your 1 yr warranty and we can't help you. I tried several appliance repair places and none of them would repair the mini fridge. Out of frustration I called Blaze customer service. This should've actually been my first call because not only was their customer service one of the best I've been in contact with, they sent me replacement parts free of charge and then followed up to make sure that everything worked OK. I did the repair myself, and it was easy. Blaze was AMAZING!!! Huge miss for barbecue grill outlet. After spending so much money there, their only answer was go figure it out yourself or buy a new one from us at retail price. and by the way, there are a very limited number of mini fridges that fit the dimension of the island I purchased from them. read more

Bought a barbecue at the barbecue grill outlet service was fantastic they are very knowledgeable. No pressure sales just answers to my questions. The installation crew Lionel and Cristhian came out to install the barbecue I was quoted 4 hours labor and that's exactly what it came to they did a terrific job going above and beyond to make sure everything was just perfect. Including cleaning not just the barbecue but everything around it. Great job read more

Great service! We had Leonel and Cristhian and have to say they were GREAT, they even fixed a broken door on my island and I didn't even ask them to do it. Would definitely recommend this company and these guys! read more

Needed a replacement for our 19 yr old Alfresco grill. Met with John and gave him our cut measurements. He quickly found what would fit--a new and improved Alfresco. Jose & Leo just finished the install. They were the best. Needed to make a couple off modifications which they did efficiently, neatly and with great care to the surrounding tile. Would highly recommend BBQ Grill Outlet and make sure you get Jose & Leo for your install. read more

BBQ Grill Outlet - Love it - Grilling Equipment Near Me - San Diego, California

I bought a $5,000 grill that rusted out in just a few weeks before I could even use it. I called the store at least 4-5 times before anyone called me back. The manager promised to help but now...CRICKETS. Do not make any purchase here. Problems are never solved. The pandemic is over so they have no excuse for the worst customer service on a major purchase I've experienced. read more

My husband and I came in to purchase a grill for our outdoor kitchen. Victor promptly greeted us and equipped us with all the knowledge in order to make an informed decision. He provided guidance on where to best spend our money and also shared his own personal insight. We couldn't be happier with our purchase and our experience at BBQ Grill Outlet. Top notch customer service. Thank you Victor! read more

Got this 18 foot Brazilian & traditional American custom setup. It's perfect! Big thanks to Victor, Jose, Nick, Toni and Lisa for making this dream come true. Professional, experienced, and just get it done people. It wasn't easy, I'm a perfectionist, but they simply got it done. I highly recommend the BBQ Grill Outlet!! read more

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We bought a new gas grill and had excellent installation from Jose and Nick. Looks great and works really well!

We had a great experience with BBQ Outlet. John Ryon was a pleasure to work with. His design was perfect for our space. He assisted with input on appliances and finishes without pressure or upselling. They delivered on their promised lead times. Tim Hopper was easy to work with when it came time to schedule the installation. Jose and Nick did a great job of assembling the frame and completing the finish work. I would highly recommend BBQ Outlet to anyone looking for a high quality, affordable outdoor kitchen. read more

Two nice men showed up to install my new BBQ and haul the old one away. They did a fantastic job, professional and speedy. They showed me all the features and how to use the grill. They even cleaned out the area underneath the BBQ that had some signs of vermin and a live mouse or two! Very happy, would definitely recommend them. read more

Thank you to Victor for all your assistance in designing my outdoor kitchen with me. He walked me through the process and advised and helped me making modifications as needed. The frame arrived exactly as designed. Everything fit given the right requirements. The install crew, Jose, Nick, David, and Leo were great. The added the things that were needed and advised on improvements. I would recommend BBQ Grill Outlet to anyone. Buy with confidence!!! read more

I went with BBQ Grill Outlet to create my island frame. Jose and Nick did the install and did a great job. Got everything secured and level. Got plenty of power outlets installed and made sure that the frame was lined up properly with the border of the area. They were here for around 5.5 hours getting everything ready to finish. I can't wait to have the island finished so that I can start cooking! read more