Super helpful, especially with Apple issues. I couldn't have been happier with how they…read morecommunicated the problem to me, and helped me find a solution even if it wasn't immediately solved. Very happy with how it turned out.

Very professional help in deciding what unit I wanted. Then very helpful to set me up with future…read moreplans

Really impressed with the repair I got done here. Mark took on a tricky repair that not every shop…read moreis willing to handle, and did excellent work on it. Straightforward and honest through the whole process -- no upselling, no runaround, just clear communication about what was wrong and what it would take to fix it. The repair has held up great since. If you need something fixed right, I'd trust Mark and this shop without hesitation.

I brought my laptop to Mark with a broken hinge. He repaired the hinge very well after two weeks,…read morebut it wouldn't charge anymore. When I asked if he could fix it the charging port, he kept sending texts about how it couldn't have been his fault. Very unprofessional. I will never allow him to work on anything I own again. Also, he charged me $21 for one screw. Seriously?

I have purchased my past 2 work computers through Cyber Works. I was able to get all the…read morecustomized features I needed, the machines ran very well, and when I need a repair from my use as the machines aged, the repairs were top notch. I also have been well satisfied with their protection program. I will be going to them for my next purchase as well.

If I could rate it zero I would. Customer service is not something they provide. My computer…read moreneeded a hinge. I brought it in and was told $80 and a few days. It went up to $183 in addition to the $32 I paid to look at it. They "fixed it" but fried my motherboard in the process. They did replace it. No apology and no compensation for taking 3-1/2 weeks for it to get fixed. A simple hinge and a few days to numerous phone calls and visits and weeks to fix something they broke, I guess I my expectation of at the very least an apology was just too much.

Wow, thanks Jim and Travis! I had decimated my HP laptop and Jim explained in a very knowledgeable…read moreway how much parts and labor would be to repair. I decided to say good bye to a substandard PC and purchase a refurbished one from Jim. He made it convenient and the pricing was awesome. I took the Dell laptop home and was was wowed right away, I spent years working with a very slow PC. But, didn't realize it. The one Jim sold me is a thousand times faster! Jim transferred stuff from my old PC to the "new" one and without me having to remind him he put my wireless mouse attachment from the old lap top. Great work. I am very grateful. You guys are never allowed to retire. Don Lofgren Jr.

These guys are great. They have plenty of time to explain what I'm interested in instead of…read morereading amazon reviews all night. Whenever I need an accessory they have the good stuff instead of the cheap flimsy stuff from Walmart. When my wife's laptop got hacked (our fault) we had them do the re-install to save me the hassle. Definitely trust their advice.

I would recommend this establishment…read more The tech support guy Dan provided great technical support and offered valuable advice. It's always timely and efficient. The price was criminally cheap, and I think I'll go back to him the next time my computer screams at me.

I contacted Dan to assist me with my mom's home computer. Even though his primary focus is…read morebusiness-to-business service, he treated us like a priority from the start. Dan was responsive, professional, and willing to help. He made sure everything was taken care of thoroughly. Highly recommended!

Loyality now manages our work computer system. Our computer systems has about 40 users…read more We are a small manufacturing company producing paper products for very large food, health care, and consumer products companies. Loyality is professional, capable, courteous, and cost effective. Our company has been greatly helped by the professionals at Loyality.

He helped me get my computer and printer running well again…read more He called me back the same day and helped me the next. I am very happy that was able to help me so quckly. He has helped me several times and I was always satified with his work.

Would highly recommend Dan. He is quick to respond and is very knowledgeable. He is great at…read moreeasing your mind when you think you have messed things up and is able to fix it if you have! I'm grateful to be a customer and will continue to be in the future. Thank you Dan!

Worst experience ever. Don't recommend at ALL. I'm finding out that poor customer service, badly…read moremanaged businesses and low quality work are pretty much the norm in Wisconsin.

If I could give them a zero I would. Their cash register system crash during my transaction. I was…read moretold me the transaction did not go through. Prior to re-running my bank card I checked my balance and saw that it had actually gone through. The store manager insisted that we re-run my card to complete my purchase. I chose not to and had to work through my bank in order to get my balance put back on. I also had used a gift card worth $225 that now had a zero balance. They have refused to re-activate the card with the $225 balance, or re-issue me a new card. I do not want to make a purchase at this store and prefer to shop elsewhere.