I went into cellcom Saturday am the 24th. There is a girl dark hair glasses I guess I was talking…read moreto loud , she came over told me I needed to lower my voice. First off I can't hear well in my left ear so yes I had a tendency to take louder. She was rude about it. Then I was finishing up with the nice girl helping me. I was getting ready to go I wanted to quick show her something and still was asking some ?. This terrible clerk comes over tells me there are 2 ppl waiting to be waited on so basically saying get out of here. I looked at here like ok and left . I was very upset leaving it bothered me . Like a was a burden. I felt like she doesn't care for me . She attacked me 2. I never ever had anyone treat me like that there. I been going over 20 years years. I totally really not happy with cellcom. So if you have a ear you can't hear out and you talk loud don't worry she let you know. If any customers are waiting she will let you know so you can leave. I worked in customer service my whole life I would never treat someone that way. Funny she had no customers by her but she was worried about the 2 . As a former Mgr of a place your suppose to talk to customers for a bit . I seen lots of ppl talk for a bit is she going to kick them out too. I felt like I had a target on my back with her. I might leave cellcom if that's the way this girl is going to treat me . Sad considering I been then over 20 years .but if you don't mind being treating like crap from this clerk go ahead.

absolutely the worst customer service experience of my life. 20 deep on walk-ins and 2 people…read moreworking. Another person came out and played on his computer for 20 minutes without helping anyone. Wish I had those few hours back... Please, please, please, for the love of God, please look for any other option!!!

Service - Terrible! 27 people in the queue... three Spectrum…read moreemployees just chatting at the only service desk open. I've been here ver an hour...I'm still #8 in the queue.

This location is under new management!!! Rida the new franchise owners and her lead tech finally…read morefixed my phone and were great to work with! All former employees of the location were replaced and things look promising for this location. Nice job guys thank you for the customer service corporate should have given all along!!

My screen replacement took almost 3 hours and when they finally fixed my screen my front facing…read morecamera is now blurry and the light sensor flashes red which is very annoying. Once they had the broken screen off my phone, the phone sat on the counter for the majority of the time as the employees were more focused on selling phone cases. The employees have no respect for their customers' time. When I pay over $170 to get my screen replaced I expect to get a flawless phone returned to me and I was NOT expecting to have to wait 3 hours for a simple screen replacement. I don't recommend doing business with them at all.

I was considering upgrading my iPhone 7 because cracked screen and poor battery. But decided to…read moretake it to this shop first because I was conveniently next door and now I won't be needing that upgrade because my phone is fixed back up like new. Good and fast customer service! Took less than hour.

I suggest driving a few extra miles and going to Appleton. The Green Bay store, if they open on…read moretime are extreemly rude and condesending.

I just want to say thank you to Kyle. Today you were exceptional. You might have just restored my…read moreopinion of Verizon. Customer Service on par and you deserve a raise.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

After spending $325 and more than 20 days of my time, we still have no working cell phone. This guy…read morechanged out the parts on the inside of the phone with parts from China that were no longer compatible with Apple. Do not go to this place. It is absolutely a scam. They will not refund me my money either.

Went today for their customer appreciation day, the staff was friendly as usual!…read more They always make sure to give you the best deals and will answer any questions you have! I highly recommend for anyone in this area to use Cellcom for their phone services, internet services, etc.

From the owner: At Cellcom, customers are at the center of everything we do. Technology is about making life…read moresimpler and easier, so we have time for what matters most. With more affordable options than ever before, an expanded and enhanced network to keep you connected and people behind it who truly care about you, Cellcom is the wireless carrier that pairs innovation with heart and we're eager to serve you.