My tub was in a really bad shape due to unprofessional work done in the past by other companies. Jose from Bay State Refinishing came to my place and gave a 1000% to bring the tub to a perfect shape. He worked super hard on that while always being pleasant, respectful and professional. Highly recommend. Yuval read more

I had a truly wonderful experience with Bay State! I bought my first apartment a few years ago and always knew I wanted to remodel the kitchen - it was very small and enclosed, and not my style. When I called Bay State to come out for a quote, they really understood my vision and my parameters and made me feel completely comfortable with the project. Being a first time homeowner and a younger woman, I did have some reservations about being upcharged or taken advantage of. Bay State completely quelled any hesitations I had. They were completely entirely and on board to do my remodeling on a budget. The best part about my experience with Bay State is that we not only stayed on budget, but my kitchen looks like the farthest thing from a budget project! Yuri, the project manager, was truly a rockstar. I was not staying at my apartment for the duration of the work, but Yuri constantly stayed in contact and was always honest about what was going on with the work, timeline, etc. Almost every job naturally has a few hiccups, but Yuri always had options to work around them and to make sure that I was 100% happy with the results. Yuri was always available by text or call whenever I had questions, and he was extremely patient with my endless questions. For a quick example of how great Yuri is, I had a very small amount of 2 walls that needed to be painted. Twice the paint store gave me the wrong color, which Yuri realized when it went up on the wall. I didn't think I'd have time to figure out what the issue was (whether I gave the paint store the wrong color, if they mixed it wrong, etc), so I told Yuri not to worry about it, and I could paint it on my own later on. When all the work was just about done, Yuri called me and said he just couldn't leave the paint like that because he wanted to make sure they took care of every last detail. They did repaint the walls the correct color, which was a minor thing but really shows how diligent and great Yuri is. Marcio also did incredible work. There are so many little things that don't jump out at you right away, but when you do notice them, it's truly a testament to how diligent these guys are. For example, I was really impressed that they tiled pretty far up behind my corner cabinets, that probably nobody would even notice unless you purposely looked up under there. It really goes to show that they don't cut any corners. From a coordination standpoint, Roger was always available to answer my questions and was extremely helpful in giving me information about vendors, when to order materials, where to get the best deals while still getting a quality product, etc. Being on a budget and it being my first remodel, I really appreciated that guidance. Overall, I would highly recommend Bay State for any remodeling projects. I am beyond thrilled with the result, and can't thank them enough for all of their hard work!! read more

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Joshua did a great job refinishing two bathrooms for us. Man, he worked all day from 8a to 8p to get them done on time so our project can stay on schedule. I feel you can truly judge a company by its follow up with their clients. We noticed something was slightly off on a section of the tub and Joshua was there the next day to fix it. Great work Joshua. Appreciate all your hard work read more

I called to inquire about getting a new kitchen and bath ( small condo) . They said the starting fee is 55,000 not including cabinets, counters etc....really? read more

Great job on our absolutely gorgeous new bathroom. Extremely professional with responding to all questions and concerns. We hired them for our old house and then again when we moved! read more

Bay State came to the rescue when I needed a quick bathroom remodel on a condo I purchased in Boston, even though I live in California. They fit me in to their schedule and did a great job navigating the issues considering Covid and kept me updated even though I was on the other side of the country the whole time. Quality work and attention to detail. An easy online portal allowed me to track all work and payments. I had them do additional work, even small things, and they kindly worked it all in. They even had suggestions on how to save money. The owner Ray is the master of communication, Adrienna is the backbone of the office and David is the onsite workhorse. I highly recommend them for all of your remodeling or building needs. read more

I was so excited to find this company and read their excellent reviews. I was equally disappointed when they turned a new customer down from the first call. Their website indicates that they replace bathtubs, so I gave them a call asking for bathtub replacement and the lady told me that they do not do 'partial work, only complete remodeling'. It's kind of odd that they have refinishing services and yet the lady claimed that they only do remodeling. It seems to me that this company is only interested in big projects (=big bucks). Or they are too busy to take 'small' customers. I probably used the wrong phrase by saying we are looking to replace our bathtub. I should have said we are remodeling our bathroom... really disappointed how they would turn a new customer down like that! read more

Baystate refinishing performed the bathroom wall tile reglazing and did a very professional job. There were some minor issues with cleanup towards the end of job but we called Ray and he took care of these issues immediately. Would definitely use them again for our future bathroom remodeling. read more

I've used Bay State for several projects and several properties. I cannot say enough great things about this team. Each project turned out great, they worked with me on "surprises" that popped up along the way, and the final product looks fantastic. I work with a lot of contractors and Bay State is the best by a mile. read more

We used Bay State to refinish out claw foot tub. David, our point of contact in the office, was an enormous help throughout the process. He effectively communicated the nature of the work, the cost and the expected outcome. Josh, the technician performing the work, was one of the best contractors we've ever worked with. It was 90+ degrees on the day he came but he dug right in and got the job done. He communicated changes that needed to be made (the tub had been repainted previously and needed additional work to get it right) and pivoted quickly to insure the job was done right. Our tub looks brand new! If you're interested in professional work, effective communication and a fantastic outcome at a competitive rate - Bay State Refinishing and Remodeling is the way to go! read more

Called to schedule a quote for a rebuild/remodel for my condo that was destroyed by water damage... was told that because the demo was already done they wouldn't work on my unit, despite the demo having had to happen ASAP by the mitigation company to limit mold from water damage. Apparently it makes no difference and no rationale give. I'd understand more if I'd started with a different rebuild company that did the demo and then changed my mind, but that's not the case. read more

Jose came over in Friday and did a great job refinishing our bath which had been chipping for a while. Arrived on time and he told us about all of the steps while he was doing it and was finished early. Came out great! I would use them again! read more

Bait and switch, BUYER BEWARE. Based on the yelp reviews we called BSR for a small tile job (60 sq ft kitchen backsplash) in our condo. Things got off to a somewhat rocky start as when we gave them the specs for the job over the phone the guy quoted us $700 for just the installation. Mistake #1 on their part and probably should have been a red flag for me, who quotes a tile job over the phone? The initial guy on the phone couldn't schedule the job so they had to call back....when they called back the job was suddenly $850. Okay, alarm bells were going off but they were willing to work with us on the install date so we were willing to eat the additional cost. The job was scheduled for a Monday so my wife takes the day off work to meet them at 8:00 am. By 9:30, when nobody had showed, she calls. A scheduling mistake on their end and they can't make it but can come Tuesday. So on Tuesday I take the day off to meet them. They actually show up on Tuesday but they don't have the necessary equipment to do the job, they have to come back on Wednesday. That's not the worst part, the job is more complicated than he thought. There were actually cabinets and electrical outlets in the kitchen that they were going to have to work around. Really? When we told you it was a 60 sq ft kitchen backsplash you didn't think there would be cabinets and outlets? Furthermore, you were going to charge me $850 to install 60 sq ft of 12" x 24" tile (that's ~$30 / tile for installation) that required no cutting? So needless to say they were going to charge more. Who knows what it was going to cost, I ushered them out of my house before we got to that point. Lesson learned on my part, do not let anyone quote the job over the phone. As for BSR, if your time is not important and you aren't concerned that their quotes are worthless then take your chances. read more

I found a used blade on the floor that was left behind. I've emailed management. 1. Different information between sales and techs 2. Defects were not addressed nor was I notified 3. Part of the tub wasn't painted to match 4. Used blades left behind. read more

So I'm not writing this review because of the work that was done but because of the work this company refused to do. I called to have someone come out and quote a bathroom remodel - new floors, new drywall, tile bathtub, and install a new vanity. The woman on the phone said it wasn't a "full and complete" remodel and they didn't do this kind of work. I'm not sure how much else I could have needed other than a new tub basin, but this is definitely bad for business in my personal opinion. read more

Bay State and their entire team did an outstanding job with my kitchen project. It was a complete gut and remodel and involved extensive engineering work due to the removal of two load-bearing walls. We could not be happier with the results. Sabrina worked with us to pick out our cabinets, and even though they were backordered, she encouraged us to wait to get the ones we really wanted. Clara and Andreina were always readily available when we had questions and were quick to respond. David was great to work with as well, and did a fantastic job coordinating the project. Marcio was on site often, making sure that everything was done to our liking. We were especially thrilled with all of Paulo's work. He is one of the best carpenters we have ever worked with. His work was neat and precise. Everyone who has seen the kitchen since the remodel has said it is some the best work they've ever seen. Price and timeline were reasonable, especially considering how extensive the work was. Would highly highly recommend. read more

I'm renovating 2 rental apartments in my multifamily home. This includes new kitchens, refurbished hardwood floors, new light fixtures, new bathroom vanities and a new look for the bathroom tiles and bath tubs with the help of tile glazing. I received quotes for the tile glazing from 2 companies, and Bay State's pricing was better. I received the 4 service dates I requested. The technician who services my 4 bathrooms was Yuri. He arrived when he said he would each day. He was polite, respectful and really knew his trade well. He is a diligent hard worked. Several of my bathrooms had damaged grout, and Yuri skillfully repaired this for a small adder to the bill, and it was well worth it. The end results exceeded my expectations. My bathrooms were transformed in a day from an odd brown color to gleaming white with perfect grout. My friends who have seen the results are also amazed at how good the tiles and tubs look now. They look new. I will be calling Bay State again for future work, and I'll request Yuri to be the technician on my job. read more

We had planned a bathroom remodel and had received quotes from several companies. These quotes were quite high and there were several companies that indicated that this would be a difficult job. We had Ray, David and Jonathan came out from Bay State and they assured us that this project could be easily done. They expertly discussed what they could do and quoted us a price so reasonable that we decided to do our Kitchen and a second bathroom, all for a price less than some companies had quoted just for the bathroom. One thing that impressed us is how much communication occurred leading up to as well as during the project. They want everything to be perfect and they take pride in that. The staff included Marcio, Yuri, Ari, Jonathan, Rogerio, David and a few others when the need arose. All of these guys are expert craftsman and their work is impeccable. They were always timely and responded to issues immediately. They even helped to navigate an issue with the neighbor during the renovations. They made sure that everything was exactly how we wanted it and had a lot of creative solutions to unexpected findings (we had a brick wall in our kitchen that we hadn't anticipated). They integrated this into the design and it is now the focal point of our kitchen. The design and the work is top notch. The results are more than we could have hoped for. Our bathroom is a sanctuary and is simply dazzling. The kitchen is so much more functional and appealing. We honestly couldn't have been happier with the results. This is certainly the best remodeling company in the business. read more

From my first inquiry it was clear that these guys have a lot of pride in what they do. I really appreciated Ray's blunt honesty about what a proper refinish would take. They were not going to cut any corners and that is exactly what you need for a remodel on a 100 year old bathroom. With fragile original brass plumbing, cumulative water damage into other rooms, and a hostile HOA who obstructed at every step, I was really glad that I could always rely on David to keep things moving and Marcio for beautiful framing and tiling. I asked a lot from this crew and they delivered. I would definitely call them for any future remodel. read more

I had an excellent experience with Bay State Remodeling. When I moved into my condo, I knew the bathroom needed to be redone. The walls in the shower were soft and falling apart, the sink and toilet leaked, and the layout was off. I called Ray for an estimate. I worked with Martha (the receptionist/office manager?) to schedule the appointment, she was very pleasant and informative. Ray showed up on time, early even, and explained the different options I had in terms of how to go about the remodel. After getting the estimate, Ray put up with me calling and emailing several times with various questions I had before getting started. This is my first home purchase and my first remodel and Ray was extremely patient with me. The actual project was a complete gut. David, the project manager, showed up on time the first day and was responsive and communicative throughout the whole project. David also put up with me texting him frequently with any questions I had. He always responded within an hour, no matter the day of the week. Marcio, Ari, Samuel, and Jonathan were on the team and made my bathroom look amazing. But most importantly, they made my bathroom functional! It's such a relief knowing I have a bathroom that actually works and also adds value to my apartment. The project came in on time and on budget (any delays or increases in budget were because I added to the scope a bit). I would highly recommend Bay State to anyone looking to do renovate or completely remodel their bathroom. read more

Solid, trustworthy guy showed up on extremely short notice (with promise of healthy tip) to reglaze a tub in an apartment I was moving into. He assessed the prior work and left me confident the job would be done properly. Now, after a few days (it takes several days for the glaze to cure), my girlfriend describes this tub as the cleanest (American) tub she's ever seen. I really appreciated their flexibility, the analysis, and the confidence of a job well done they gave me. read more

Wow - these guys are awesome! My wife and I hired Ray to help remodel our old 1960's bathroom (think baby blue...everywhere). Ray stopped by within a day and helped me brainstorm on how do it right, but do it cost effectively. A few days later David and Marcio were on site, getting to work. My family and I needed to be away that week, and David and Marcio could not have been more helpful during the process. David called a couple times a day to check in and update me on progress. He even Facetimed me every day to show me how things were going and ask for input on how we wanted things done - its the little things that count. A few days later and we had a gorgeous new bathroom, delivered on time and on budget. Couldn't have asked for a better experience - thanks guys! read more

Bay State Remodeling has been a total pleasure to work with from start to (even after) completion. Like everyone else in New England, I had a lot of damage to my bathroom from both ice dams and also a pipe bursting from the unit above mine imploding my bathroom ceiling. I decided it was time to do a full remodel, down to the studs (keeping the tub only). I got 4 quotes from 4 different sources and they were the only one's that were reasonable and in line with what my expectations were. They started on time and although they initially quoted 3-4 weeks, I set my expectation to 6 weeks which it ended up being. The delay was out of their control as the town I live in requires so many inspections. They were so professional, nice, helpful, and very communicative. Ray and David, Marcio, Rogerio, Ari the plumber and Samuel the tile guy - they all did excellent work. It came out exactly if not better then I ever imagined. I would highly recommend Bay State Remodeling and will use them again. read more

Called Bay State and got a call back next day. I was given an estimate and an emailed contract within hours. I was given a day and time the staff would arrive. They came and refinished my shower and it looks great. Of note, I had another shower refinished by another company and the fumes were so toxic, I had a headache for days. bay state uses a special process that produces no noxious odors. I highly recommend them and since I have an apartment house will gladly use them again. read more

I just had my tub refinished this past Thursday. I was nervous going into this, as it's the first time I hire for this type of service and wasn't familiar with this company at all. But from my first call to make the appointment I felt pretty much at ease. The appointment was within a week of my call, not bad as I needed time to get ready for it. The technician showed up exactly when promised, answered my questions and finished the job on time. I'm very happy with the tub. Pricing was as quoted, and they email you an invoice with instructions to prepare for and after the work is done, came in as a very handy reference. Although its only been a few days since the work was done, its clear that these are no rookies and my tub is like new and shiny again. read more

I recently subbed a shower unit refinishing job to a customer. The result was fabulous, looks like a new unit. The tech, Jose, did a really prefosional job, all the while keeping the concerns of the customer in mind. This five star rating is truly earned. Bob Lemire d/b/a Bob's Tiny Jobs Dracut MA. read more

These guys are so awesome! Where do I begin? They have great attention to detail, they were genuinely concerned about my budget and time frame, and they even came back and fixed a couple of minor points after the job was complete! Marcio, Rogerio and David were very patient and competent and genuinely cared about the job, and AJ was great at tile and even drank my terrible coffee! David was constantly in contact via email, and modified and adjusted paperwork for my insurance company a couple of times without a problem. Their plumber, John, was great, too. He worked on a minor issue with the shower temperature control as if it were his own house. I am so grateful for their help and I love my new bathroom, even if it is for my tenant :) read more

We worked with Bay State for a complete kitchen remodel and, overall, our experience with them was outstanding. This was actually our third different project with Bay State, and we keep coming back to them because each time they have exceeded our expectations. Cost-wise, they did all the work they promised and then some extra, all without exceeding the initial quote they had provided us. Time-wise, the project ran a bit over the estimated time window, but that was largely due to the pandemic and longer lead times on delivery of a few materials. What we liked best was the high quality of the work they performed. In particular, Marcio, Paulo, and Darly were amazing! They worked closely with us, listened carefully, attended to every detail, and weren't satisfied until whatever they were working on was done right. They take pride in their work, and they deliver excellence. In particular, Marcio spent so much time working with us on the project and making sure everything was perfect. Thank you so much for your ideas, guidance, and expert execution! read more

So in a pinch I needed to get a shower stall refinished completely and fast for a unit that I am the property manager for in Allston. I searched around yelp for reviews of companies to try to find the best option for the owner. I found my way to Bay State Refinishing and was able to get them in within a couple days notice (others were weeks away or unable to commit to the job). I was able to speak with Ray, one of the owners I believe, and he walked me through the process in order to get things set up in a timely manner. The process was quick (couple hours) and completed to satisfaction for sure. My only reason for not having a 5 star was the price was a little higher than some competitors and that I was not made aware that I needed to scrape and clean the shower stall beforehand. Otherwise they were willing to do it for a reasonable fee, but I wish that was made more clear to me prior to the appointment. Minimal gripes considering the urgency with which I needed the job done and the quality of work that they did. Would certainly not hesitate to recommend. read more

These guys came out for a quick estimate to spray our bathroom tiles right after we closed on our house. They gave us a good price and we chose them for the good reviews. The tiles look beautiful! We had to call them to come back and grout - it seems there was a misunderstanding there, but they came back and finished the job and it looks great. read more

I used Baystate refinishing for my bathroom re-finishing. Overall I'm happy with the work and price. Scheduling was easy and they were flexible with last minute changes due to work. Yuri came on-time and overall was respectful with my home. I've worked with a number of contractors and some treat your home like a backlot washroom. The actual work looks good. For those wondering I don't think you could tell the tub and tiles were refinished. I have no complaints. I waited two months to write the review to see if there would be any issues and two months later everything is holding up. I would follow somebody else's comments to remove all the bathtub fixtures prior to the work being done. After reading others comments I did the same and it creates a much more cleaner look. I have another bathroom in my home that needs refinishing and I'll be calling on them again. read more

These guys made our kitchen dreams come true! They were well-organized, professional, tidy and an overall pleasure to work with. Our project manager Yuri went out of his way to make the process of a full kitchen Reno easier on our family of five. We highly recommend them! read more

They called me back quickly after my inquiry which was good. Initial call I learned the following: essentially they only really want to do full renovation / not partial or what they deem small jobs i.e. code for we only want big jobs. Seemed less than enthralled with the job even though it was 3+ basement rooms, so then quickly asked when we would like it done - answer = sometime soon. Ah, we are booking for end of Jan / begin Feb. Code for we don't want the job. read more

They came back, didn't explain to me originally that it was a 2 day process to redo what I was having done. I sent them home without having any work done. Today is Friday and I wouldn't be able to shower until Tuesday if not Wednesday. Bay State has been nothing but a waste of time and a huge inconvenience to me and my family. I refuse to sit around and wait for them again then rush when they finish to get my 2 kids out of the house because it smells so bad. I would never recommend this company. read more

Bay State Refinishing offered an Angie's Big Deal for bathroom refinishing, including floors (removing & replacing toilet to facilitate) and refinishing tile. In my specific case, Bay State removed the toilet, laid new tile flooring, added a bit of height to the threshold to compensate for the floor height, and refinished the tiles covering the bottom 4' of the walls all the way around (tub & shower were already updated and not touched for this project). Since the small white and crookedly laid floor tile with its grungy old grout and the 4" square ivory-with-brown-speckles tiles wrapped around the lower half of all the walls in the bathroom were my largest complaints about my bathroom, this deal was perfect. The bathroom is small, with plaster walls (1920 build), which means anything involving the removal of the wall tiles would likely leave large holes or require complete removal and replacement of the walls -- refinishing was an option that I hadn't really considered before this. Bay State was very responsive, fielded questions from me before and after I purchased the Big Deal, and scheduled the work quickly. Ray was on site for part of the job to ensure things moved quickly and were done correctly. The new floor tile (12" tiles) made a huge difference in the look/feel of the bathroom, and is installed well. After a rest day for the tile to set, the team was back to refinish the wall tiles. The process is a bit fume-y, even with the exhaust system set up, but that's to be expected. The finish is great -- bright while tiles that no longer look dingy. It also helped reduce how noticeable some, uh, less optimal tile installation was (by some previous owner of the house) around the corners. Since the remove/replace for the toilet was part of the price, I opted to buy a new toilet, which they installed for me. I separately bought a new vanity which I thought I could install myself, but should have had them do while they were on site. ;) Overall, the bathroom looks massively upgraded for way less than it would have cost to do a "remodel," and I couldn't be happier with the result. I've already recommended Bay State Refinishing to my sister and a colleague. read more

I have been very pleased with the work done by Ray and his team at Bay State Refinishing & Remodeling. They did a bathroom gut & remodel (includling hauling away a 400 lb clawfoot tub) in less than a week for a low price, and worked completely in my brief timeline with short notice. I was pleased at how professional and trustworthy this group was, and how quickly they worked. They also cleaned up after themselves when the job was done. The quality of work was exceptional as well, and I now have a gorgeous new bathroom to come home to! read more

I had some work done by this company for my fathers home. They did a wonderful job from start to finish. The finished product in the bathroom looks nice and most importantly my father is happy. Thank you!, read more

I hired Bay State to re-glaze my horrible harvest gold tub. Yuri came and did a wonderful job. He was very professional and respectful. He was here for about 3 hours and when he left the only reason you knew anyone was here was because my yellow tub was now a beautiful white! I would recommend Yuri and Bay State to anyone looking to update their bathroom without spending thousands on a new tub. read more

Bay state did a great job. A snowstorm lands on our refinishing day, and rescheduled the following week with no problem. No complaints The job was well done. read more

Excellent crew and excellent work. We hired Bay State Refinishing and Remodeling to remodel our Back Bay bathroom and kitchen. We were very impressed and we would recommend them highly. They care very much about the quality of their work and they were very flexible (especially during the worst winter in Boston history). They found a way to get to work and we really appreciated their professionalism. read more