My wife and I have eaten here a few times. We love Indian food, and I've travelled to India for business, so we know what good Indian is supposed to taste like and how delicious it can be. Perhaps that is why we are so disappointed with this place.
Each time we have come, the food has gotten worse. Our initial visit was to try the lunch buffet. The food on the buffet was predictable, tired and bland. "Gloopy and gloppy" were perhaps the best descriptions of their main dishes, and everything was way under-spiced. We subsequently avoided the buffet. Our next visit was for dinner, and we received good service and decent food. However, each visit over the last few months has revealed lower standards and worse service. The last time we ate there was a couple of nights ago, and it is the last time we will eat there.
The pakora appetizer we ordered was forgotten by our server. It arrived after our meal was served and was soggy and lifeless. We then had to ask our forgetful server for the chutneys, which she begrudgingly brought from the buffet. Worst pakora ever. It was mushy, oily and nasty. We also ordered matar paneer, which was served in a boat that contained canned tomato sauce, about 2 dozen paneer cubes, and about the same number of peas. The cheese and vegetables floated in the tomato sauce (Chef Boyardee perhaps?) with minimal flavor and spice despite the fact we ordered it spicy. Baingain bharta looked like a brown mush covered with a greasy layer of clarified butter. If not for the mediocre rice, however, the gross eggplant would have been the highlight of our meal. The eggplant was spiced identically to the matar paneer, or in other words, without any thought or care for the food or the customers. (Bainghan bharta is one of our favorite dishes. We make it at home a lot. Ours is a hundred times better.)
Yet the saddest part of the meal was the naan -- burnt on one side, uncooked on the other, and doughy and raw in the middle. "Another superlative," we noted, which was to say that it was the worst naan we've ever had. As remarked earlier, the basmati rice we were served was adequate, and the only aspect of the meal not defiled by utter carelessness.
The same level of interest that the kitchen put into preparing our meal seemed to be mirrored in the attention we received from our server. We were greeted from across the room when we entered the restaurant with a "sit wherever you like", and then offered menus only after a ten minute wait at our table. When she finally arrived to take our order, we asked if the okra dish on the menu was made with fresh or frozen okra. We were told "everything is fresh". This, of course, is clearly not true. So we told her that if the okra they used was frozen, that we would prefer the matar paneer -- as frozen peas are tastier than frozen okra. We received no response from our server -- only the aforementioned boat of canned tomato sauce sprinkled with matar paneer, which at this point stands as one of the top ten saddest dishes we have ever been served in a restaurant.
To the people that rave about this place, all I can say is that they really must not know any better. For many, I suppose, this is their first experience with Indian food or "exotic" cuisine of any kind. Then again, perhaps some lunch patrons actually enjoy eating their lunch from a shared trough of slop. From our view, anyone who considers this place delicious has clearly never experienced how good freshly prepared Indian cuisine can really be.
We will not be back. The carelessness shown in all aspects of this establishment should not warrant anything but bad reviews from those who should expect some passion and professionalism when they pay for a meal in a restaurant. read more