VERY DISAPPOINTED!
I have been a customer at this nail salon for the past seven years.
Over the years, I had taken one of my three girls individually at a time.
(let me say, my girls are well behaved enough to go sit for an hour to an 1 1/2 at nail salon . This was not their first , 2nd or 3rd time each. I wouldn't bring them if I thought they would be a problem)
Today was a big day for my five-year-old, so I decided to take her and her two sisters to get their toes and nails polished while I received a pedicure. I made an appointment for 1 adult and 3 children at 10 o'clock for 12:15 PM. They happily took the appointment knowing they were children and that the girls were coming in for nail and toe polish with a design. However when we got there it was so busy they didn't take my girls back for 40 minutes and took me back after 20. The women who worked there were flustered with my girls,rude and had no patience whatsoever . I'm a mom of four children and I have patience and I can also recognize when they are being out of hand or misbehaving.
However they were very good for the over 2 hours it took them to give me a pedicure and paint their toenails and nails. My five-year-old went to the bathroom , number 2, and They were so annoyed that she was in the bathroom... They went by and knocked on the door repeatedly just to get her to come out. Which scared her. However, because I was sitting in the chair for the last hour and a half being waited on here and there I could not help her. My girls , because of their strict demands for their butts not to be out of a chair , sat for their nails to be dried under the dryer's for almost an hour. If they would even lift up from seat an inch they were like hawks and yelling at girls.
So, to sum this up.
I have seen people work here through the years and go in and out very quickly. In fact, Kim, one of their old nail technicians opened up his own place in College Park and now has one and the Baltimore harbor. Super cool. I guess their pick of the litter has been super crappy and they can't hire anybody nice.
I don't recommend taking any child who gets it still like a robot to the salon especially if they are slightest busy. And to top it all off they give me my bill and it was outrageous. I am no way a cheap person. However, they charged me her nail polish remover of all three of my girls on their toes and on their nails. Then they charged me for four designs, on one kid, two designs and a couple extra $10 charges. When I asked to see the computer screen in which she was putting all these things and she got very defensive and said you can see it when it comes out on a receipt. Clearly when something comes out I never said it doesn't it in detail tell you everything. I asked her what these two chargers were and she acted like she's not good at speaking English. I literally sat there for five minutes reading over and thinking what is girls had done knowing also none of them had a nail polish on to go there however I was charged for them to take it off. All in all, I paid my massive bill for a very displeasing service. Even my girls got in the car not knowing how aggravated I was and said those ladies that work there a really mean and really frustrated with us. Not fair. They were being great kids. I even got compliments from women around me about how well behaved they were. read more