I wanted to like this place, I really did; such was not the case, however. Our waiter greeted us in a timely and courteous manner, arranged the menus so that we would see the separate drink menu along with the food. It started out satisfactory. He took our drink orders, built rapport, and we took the opportunity to peruse the menus. I was a little set back by the prices, ex. $6 for a Caesar salad, $5 extra to add a chicken breast, but I accepted it as typical snobby bistro style.
I value my money, because I work to earn it, so I asked the waiter why it was $5 to add chicken to a caesar; he gave a vague "because of the food cost" in response. Nothing resembling a reason that would pass muster; no explanation of "it's free range, certified organic chicken breast" for example. That, I wouldn't have batted an eyelash at; I understand and appreciate the reasons behind the cost of clean foods.
Nonplussed, but still willing to be impressed, I ordered it anyway; my companion got an $8 burger (no cheese or bacon, mind you) with a small portion of fries. We were the only table in the place until after our food was served, and a man that I assume was the owner or manager even came out to offer me freshly ground pepper on my salad. My chicken breast was barely on the cooked side - it still had the texture of raw meat - which I was willing to forgive, since it was cooked enough to eat safely.
At the end of the meal, when the waiter was taking our dishes, I let him know about the barely cooked meat and that I wasn't complaining, just letting the cook know. We get our hand written bill, and I noticed that the numbers didn't tally up to the total written at the bottom. I brought it to the waiter's attention, he offered to redo the math, and walked back quickly to explain that his math was correct. I asked him to explain, because the numbers added up to $2 less than the total he gave. He pointed to his tally marks on the bill next to our drinks, saying that we needed to double the amount.
I clarified that the drinks were $2 each and not $2 for both (this was another irritation, since they were cans of soda and $2 is an exorbitant amount for a can of soda) and pointed out that he needed to write the correct total amount next to the item, because customers are going to be adding up what is written, not searching for hidden math equations on their bill. He actually argued that point, saying it was very clearly written; I'll admit to being nearly shocked at his attitude over a simple miscommunication - on his part, no less. Customer service: failed, no tip for you, buddy boy! What was even more irritating is that the manager/owner who had come out earlier witnessed the entire thing and didn't step in at all. read more