Great service, found the problem and resolved it in my case it was a simple fix, he could have…read morechanged me for something I didn't really need, but he was very good and honest, saving me a lot of money and time.. I would highly recommend Pinnacle and their staff..

Brian came out to assess cracks in our exterior walls and cracks in the interior by our fireplace…read more He walked around the exterior then took measurements from the center of the houses to all corner ponts. Fortunately the deviation measurements are within acceptable range and he caution this would not warrant having any work needed. He certainly set our mind at ease. This assessment was offered for free. I appreciate his thoroughness and honest advice. If I have any additional concerns I will certainly reach out to this company.

For the record, prior to this, I've personally had great experiences getting an apartment. To the…read morepoint where I've assumed most negative apartment reviews are blown out of proportion until we came here. Got here for our appointment. It appeared that only one person was working? We assumed he was wrapping up an appointment. We introduced ourselves, and the guy said he'd be gone for 30 minutes. We said we had an appointment, and he said that the guy had just showed up so he was taking our reservation. This isn't my first rodeo. I have never had an appointment canceled because someone walked in before me when I had an appointment for that time. If management or this apartment agent really thinks this is normal, than both need to be reintroduced to reality.

Twin creeks crossing was a great complex under the first management but ever since they went under…read morenew management it went downhill. Outdoor maintenance wasn't kept up ( hallway paint , lights, garbage etc.) extra fees for no reason, getting packages delivered is a nightmare and when you move out they take pictures of things that are their responsibility and charge you for it such as the chipping paint that is EVERYWHERE outside the building. I'm not one to write a bad review but when it comes to peoples homes I think it is important to give a warning. Also, walls are paper-thin you can hear everything and roaches and rats were frequent visitors.

The time I've spent here has been nothing short of great! The apartment itself is updated and with…read morethe taller ceilings, it feels bigger than it is. Aaaand there's a little lawn out the back door, perfect for my pup! Erica (in the office) has always been a peach with any questions I've had. Aaaaaaand. AND they have RAD community events! So far there's been an omelet bar brunch, a door mat painting, and a JAWS movie night at the pool, with hot dogs, a cotton candy machine, and adult slushies! I love this place!

I wish I could give zero starts to this complex. I was judged by the staff before I even opened my…read moremouth to speak. Imagine being a mid 20s African American couple coming to tour an apartment. My fiancé and I stopped in to scratch the last apartment in the area on our list. We were greeted with an unpleasant look as if we didn't belong. Then we're told we wouldn't be able to tour because conveniently everyone would be going to lunch at the same time. They were suppose to go at 12:00 noon hence it's 12:41 pm when we walked in. Surprisingly the other four staff members were not busy with other future residents because leasing office was empty. If this is how I am treated, why would I even want to be a resident there. I hope the property sees this review and understands that we are in 2024 we shouldn't be faced with discrimination.

05/06/2026 - We were customers of this cleaning service for several years, and while the actual…read morecleaning quality was generally good, the professionalism and communication steadily declined over time. We dealt with repeated late arrivals, last-minute scheduling changes, and multiple ignored requests regarding our dogs being locked outside in the Texas heat despite specifically asking that this not happen. On one occasion, an unfamiliar cleaner was sent who did poor-quality work. We tried to be patient and understanding because we know life and schedules can be hectic. Recently, we postponed a cleaning due to expected rain and muddy conditions, gave advance notice, and still fully accepted the accumulation charge without complaint. However, shortly afterward, our own cleaning was rescheduled last minute on their end. When I politely requested to speak directly with the owner about the ongoing issues after years of being loyal customers, I was repeatedly redirected through assistants instead of being treated with the professionalism and respect you would expect from a business relationship of several years. The final response we received focused more on defending staff and confirming payment expectations than addressing the actual concerns being raised. At that point, it became clear that accountability and customer communication were no longer priorities. Unfortunately, we can no longer recommend this company based on the overall customer service experience.

Having a cleaning service has always been a dream of mine, but I've always thought it would be…read moreoutrageously expensive or unreliable. And while I'm able to keep up with some of the daily cleaning (decluttering, dishes, and quick vacuum here and there), my partner and I both often work more than 40 hours a week, which just doesn't leave a ton of time to do any of the deep cleaning. The last thing I want do do while I'm already experience the dreaded Sunday blues of meal prepping and laundry is clean the shower and the baseboards. I called a few other cleaning services and it was exactly as I thought. It ranged from professional, but texting me every 3 hours to see if I've made up my mind and quoting me a price based of my own assessment of how clean/dirty I think my house is, to someone who's prices were extremely cheap and appeared eager to come clean my house, but then ghosting me. I read the reviews of Elevate (see, reviews do work!) and decided to give this company a shot. Immediately, I liked how they offered to come by the house to assess. That might not be everyone's cup of tea since it takes longer for a price quote, but I didn't want there to be any confusion on anyone's part of what was expected. Again, this was my first time using a cleaning service and I also wanted to know exactly what I would be getting. I decided after speaking with Mara, to go with a monthly deep cleaning service. A price was given and a time slot was chosen. When I tell you I was excited for my first cleaning experience, I am not lying. But I still had my doubts on the day of. My partner told me they were done in under 3 hours and then quickly left. With two cleaners in a 4 bed/2 bath house, I figured it would take at least 5 hours for a first time deep cleaning session. I came home, half expecting that I got duped and the cleaning wouldn't be up to my standards. I am so glad that I was wrong. It's been 4 days since the cleaning and I'm still in awe at different spots that are now cleaned. They did a fantastic job! Baseboards, showers, mirrors, wiped (like seriously wiped) the bookshelves and the DVD area. They even cleaned our coffee pot! Like what? Anyway, I could go on, but just know that I'm in love with this company and they will continue to have our business. I hope that this level of deep cleaning is consistent and I suspect that it will be. Can't wait to write an updated review in a few months! Can't recommend Elevate enough!

Be careful - for the price you pay, it was not the best experience. Although they will hold you to…read moreyour side of the lease agreement - they do NOT hold to their side of the promises in your contract. It is typically dirty (inside and out) - I actually had to clean my apartment as I was moving in just to get it to normal standards. The common areas are not kept well. * They deducted out of my deposit for pet stains, saying they had to replace the carpet - which was not true (I actually asked the new tenants) because my dog is not allowed on carpeted areas and is in a crate when I'm not home. They have a waiting list now, but its because they began to let anyone move in. I actually had to call the police 4 times while living there because of extremely dangerous circumstances. I will not live there again, or refer anyone to live there.

I have lived here for almost seven years, and unfortunately the quality of service has steadily…read moredeclined over time. Each year it seems to get worse. Recently, my AC went out, and I was given the runaround for several days before it was finally repaired. Throughout the process, the explanations about what was wrong and what repairs were being made changed daily, which was extremely frustrating. Most recently, my washer stopped working on Sunday. Since Monday was a holiday, I understood that nothing would be addressed that day. However, I called early Tuesday morning, and now it is late Thursday and the washer still has not been repaired. The leasing office originally told me maintenance would come out on May 29, but now I am being told June 1. This level of service is completely unacceptable. At this point, it appears the leasing office staff is disorganized, unresponsive, and unconcerned about the residents.

These guys are just beast mode all day. Highly recommend!…read more Tracye responded to me within about 90 seconds of posting my project on Yelp, and she shepherded this project expertly - also very friendly. Omar filled in the details of the job to get us the right crew, and got us scheduled for the very next morning. Lorenzo and his team showed up early, communicated clearly, and holy wow did they work fast. In less than 90 minutes they moved what took our team 6 hours to do. AND they moved a fireproof safe by hand, with sheet strength and a good knowledge of physics. The cherry on top is the value - super-fair, plus a discount for booking through Yelp. Need anything moved, call them!

TLDR: Use King. They were awesome…read more I've been a bit of a nomad and I'm in my 4th house in 3 years (finally bought this one!) I used 4 different companies because none of the first three were compelling enough to use again. I won't have to search for another one now though. I'll spare all the details, but they went above and beyond to make sure my move went smoothly and when things didn't (we had a lot of moving pieces with multiple stops) they made it right. The crew that actually did the move was respectful, clean and careful with our things. They weren't the cheapest, but they were competitive and worth every penny.