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    Baxter Residential Elevators

    1.0 (1 review)

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    12 years ago

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    Elevate Cleaning Services

    Elevate Cleaning Services

    (6 reviews)

    05/06/2026 - We were customers of this cleaning service for several years, and while the actual…read morecleaning quality was generally good, the professionalism and communication steadily declined over time. We dealt with repeated late arrivals, last-minute scheduling changes, and multiple ignored requests regarding our dogs being locked outside in the Texas heat despite specifically asking that this not happen. On one occasion, an unfamiliar cleaner was sent who did poor-quality work. We tried to be patient and understanding because we know life and schedules can be hectic. Recently, we postponed a cleaning due to expected rain and muddy conditions, gave advance notice, and still fully accepted the accumulation charge without complaint. However, shortly afterward, our own cleaning was rescheduled last minute on their end. When I politely requested to speak directly with the owner about the ongoing issues after years of being loyal customers, I was repeatedly redirected through assistants instead of being treated with the professionalism and respect you would expect from a business relationship of several years. The final response we received focused more on defending staff and confirming payment expectations than addressing the actual concerns being raised. At that point, it became clear that accountability and customer communication were no longer priorities. Unfortunately, we can no longer recommend this company based on the overall customer service experience.

    Having a cleaning service has always been a dream of mine, but I've always thought it would be…read moreoutrageously expensive or unreliable. And while I'm able to keep up with some of the daily cleaning (decluttering, dishes, and quick vacuum here and there), my partner and I both often work more than 40 hours a week, which just doesn't leave a ton of time to do any of the deep cleaning. The last thing I want do do while I'm already experience the dreaded Sunday blues of meal prepping and laundry is clean the shower and the baseboards. I called a few other cleaning services and it was exactly as I thought. It ranged from professional, but texting me every 3 hours to see if I've made up my mind and quoting me a price based of my own assessment of how clean/dirty I think my house is, to someone who's prices were extremely cheap and appeared eager to come clean my house, but then ghosting me. I read the reviews of Elevate (see, reviews do work!) and decided to give this company a shot. Immediately, I liked how they offered to come by the house to assess. That might not be everyone's cup of tea since it takes longer for a price quote, but I didn't want there to be any confusion on anyone's part of what was expected. Again, this was my first time using a cleaning service and I also wanted to know exactly what I would be getting. I decided after speaking with Mara, to go with a monthly deep cleaning service. A price was given and a time slot was chosen. When I tell you I was excited for my first cleaning experience, I am not lying. But I still had my doubts on the day of. My partner told me they were done in under 3 hours and then quickly left. With two cleaners in a 4 bed/2 bath house, I figured it would take at least 5 hours for a first time deep cleaning session. I came home, half expecting that I got duped and the cleaning wouldn't be up to my standards. I am so glad that I was wrong. It's been 4 days since the cleaning and I'm still in awe at different spots that are now cleaned. They did a fantastic job! Baseboards, showers, mirrors, wiped (like seriously wiped) the bookshelves and the DVD area. They even cleaned our coffee pot! Like what? Anyway, I could go on, but just know that I'm in love with this company and they will continue to have our business. I hope that this level of deep cleaning is consistent and I suspect that it will be. Can't wait to write an updated review in a few months! Can't recommend Elevate enough!

    Twin Creeks Crossing Apartments - This sign actually got repaired. lol. They just duct taped it back on and called it a day. Common around here.

    Twin Creeks Crossing Apartments

    (4 reviews)

    I have lived here for almost seven years, and unfortunately the quality of service has steadily…read moredeclined over time. Each year it seems to get worse. Recently, my AC went out, and I was given the runaround for several days before it was finally repaired. Throughout the process, the explanations about what was wrong and what repairs were being made changed daily, which was extremely frustrating. Most recently, my washer stopped working on Sunday. Since Monday was a holiday, I understood that nothing would be addressed that day. However, I called early Tuesday morning, and now it is late Thursday and the washer still has not been repaired. The leasing office originally told me maintenance would come out on May 29, but now I am being told June 1. This level of service is completely unacceptable. At this point, it appears the leasing office staff is disorganized, unresponsive, and unconcerned about the residents.

    I wish I could give the place 0 out of 10 would NOT recommend. I haven't even been for a month and…read moreas an African American Young Female I've been harassed and completely violated by management. Within the same week I've received emails regarding my dog bark.. I have a well trained ESA dog that stays by my side due extreme anxiety.. he trained not to bark unless I'm in danger it's (which is clearly state in my letter) Instead of looking in to that situation Management felt the need to go back and forth me in an unprofessional way even laughing at something that should be taken serious saying that I need to control my dog barking.. Same Day I come home and there is a dog that is currently barking I let them know that there a dog currently barking if they wanted to fix the problem this is the perfect time to come and take a look.. instead Vanessa tells me a story that her team has been up there twice and there no barking taking place. which was a little hard to believe simple because what I was being accused was still taking place so I then decided to purchase indoor and out camera... I say this to say if you have an ESA or any pets this is not the place for you and your fur baby.. there rats everywhere around the property it's not worth the price that I pay.. I hate it here.. can't wait to leave

    Baxter Residential Elevators - elevatorservices - Updated September 2026

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