I do not recommend any complex managed by S2 Capital. I especially DO NOT recommend if you are handicapped, elderly, or have mobility issues. Read S2 reviews on the Better Business Bureau (BBB) website (57 complaints). Short version: They raise rent astronomically (+15%); increase fees and pass on all costs to the tenants (+220%); major repairs are not made in a timely manner (if at all); trash and feces everywhere; off leash dogs (one dog bite while I was there); stopped watering & let everything die; are not ADA compliant. S2 forces you to sign up for Fetch Delivery, a fraudulent third-party delivery company. (Read their 191 complaints on BBB.) They will also try to coerce you into signing up for Flex, a fraudulent rent payment company. (Read their 262 complaints on BBB.) Whatever you do, DO NOT live in a building with an elevator. It will ALWAYS break down. They don't tell new tenants the elevator is broken until they show up with the U-Haul. The elevator was out for six weeks, and they refused to provide any rent concession or physical assistance to the elderly and handicapped who had difficulties getting groceries upstairs. In my 20 years of apt living, I have never seen a complex more mismanaged since S2 took over. They are buying up properties all over DFW. RUN!
The first thing S2 does is to raise rent rates astronomically. My renewal letter included an almost 15% increase in base rent alone ($1596 to $1832). Fees: pet rent + $10 ($15 to $25); Garage +$25 ($125 to $150); Pest +$3 ($3 to $5); Trash +$5 ($20 to $25); Parcel +$16 ($3 to $19). New fees include: Trash & Recycling $16 (Yes, there are TWO trash fees. Once for valet and the other is for the dumpster) and Building & Maintenance fee $18. (This is the insurance on the building itself and does not include your personal things.) Required fees increased from $26 to $84, a whopping 220% increase. Water ranges from $30-$40. These prices were as of May 2022, so I'm sure they have increased by the date of this posting. I lived in a 2B2B which renting for $2140 as of this posting, another whopping 16% increase in rent.
Noise: This was the loudest complex I've ever lived in. You will hear EVERYTHING. Street racing, loud music, fighting, loud motorcycles, cars, etc. There will be no peace and quiet. Activity is constant.
Grounds: S2 stopped watering so everything has died. They don't repair leaks. Garbage is everywhere. Dumpsters are broken. As a result, a sea of garbage piled up on a regular basis (see photos) which led to a major roach infestation (see photos). Tenants allow their dogs to poop in hallways and on sidewalks (see photos). Dog poop stations are often out of bags and overflowing. They occasionally have people pick up garbage. The dog park has no grass and is covered in poop.
Safety: Very bad. Drivers do not stop at the stop signs in the parking lot and will try to run over you if you are crossing the street. People smoke weed openly on their balconies. There are always dogs running off leash. There was one dog bite and several dog fights while I was there. Animal control and the police can't do anything unless they see it in person.
Maintenance: Minor things are fixed quickly and efficiently. If major repair, then expect to file multiple work orders and never fixed. The elevators don't work. In 2 years, the elevator broke around 15 times. The last time the elevator broke down, they ordered parts and still didn't fix it. The elevator repair man and the manager admitted they knew the first part they ordered probably wouldn't fix it. Tenants are paying for the elevator, and they sell those upper apartments with the elevator. To make matter worse, there are several tenants in the building who are either handicapped, elderly, or have mobility issues. When the elevator was out for so long, I asked if management would either give a rent concession or provide physical assistance to the handicap and elderly. They responded with a curt no, we don't do that for a broken elevator. It's not their problem and they don't care.
Staff: I had little interaction with S2 management until I moved out. The best thing you can do is to photograph and document EVERYTHING. Keep all your check in paperwork and have it with you during checkout. Know your rights: https://guides.sll.texas.gov/landlord-tenant-law read more