Jacqueline & Tim were accommodating, flexible, and informative throughout each and every tour,…read moreconversation, and application question. While the location & building are lovely, having both as the 'go-to' organizers of operations was vital in my decision to move from CA to this location. Both were helpful and kind... but not because it was their job, but instead, you could tell it was simply their true character. Both deserve raises, promotions, and kudos from management. And I say that as a future tenant who submitted their application today.

Excellent place to live. Property management is amazing and quick to respond to all your needs…read more Maintenance is on it! Very family friendly and convenient place to live. They always have a fun event happening in the community. Definitely recommend this as a wonderful place to call home.

Honestly, I loved this apartment. I moved my stuff in during Aug. 2023 and stayed until last month…read more(03/2026). I recently moved because I got married and needed more space for my wife and our dog. Aside from that, this place was everything my wife and I needed and more. There are a few people who truly made this apartment feel like home: Guy Kohavi - Great Maintenance Assistant with amazing communication and an awesome attitude. He was always a pleasure to talk to and work with when finding solutions to normal wear and tear issues. Britnee Scott - Assistant Property Manager with a really positive attitude who was easy to work with. She made living there seamless. Lisa Smith - A very kind front desk representative who always did her absolute best to answer any question I had. If she didn't have the answer immediately, she would do whatever she could to get me one as soon as possible. Thank you so much to the Watterscape team for everything you did to turn our apartment into a home. I truly appreciate it.

Hello everyone, I'm gonna make this one short. First off, this business is terrible and the…read moremanagement company that runs this place in conjunction with the managers are just freakin terrible. They treat you like you're an idiot and never communicate with you or the other residents about anything. The big thing for me, as my wife works from home and I'm an online gamer is the internet. It is god awful. On and off all times of the day and it just goes down randomly. Takes like a minimum of 4-6 days to come back online, but they assure us we get "white glove" service. Biggest lie out there. Couple more things: Dog poop is everywhere outside so watch were you step. Also, the apartment reeks of weed. Look, for as much as you will be paying, just go somewhere else.

Thanks to Von for helping my mom get her appt reserved. Easy process and Von is such an amazing…read moreemployee. Kinstead is lucky to have her.

touring was horrible, customer service was horrible. Do not recommend, the units do not look as…read morenice as they do online.

My experience has been mixed with this property. My initial experience of viewing the property, the…read moreattentiveness and time staff dedicated through the process made the process easy and gave the impression that was the level of service standard the company held and would be the continued experience. Unfortunately, that wasn't the case. Shortly after moving in I made a noise complaint about an upstairs tenant that was happening at all hours of the day and certainly outside community rules. One can imagine that 4 people living in a one bedroom apartment has that potential. The office was aware that 4 people were living in a one bedroom unit, which certainly broke their lease lease document. A member of the office staff even confirmed to me that only one person was listed on the lease for the unit. This issue continued for months, through continued complaints. I asked what the options were related to moving to a new unit, because this continued and continued. The response I received was that I could move to another unit, but it would require paying half a months rent as a transfer fee and that I would have to move into either a larger or smaller unit than my current floor plan. So, me being the one following my lease and property rules was the one to be punished if I wanted to solve the issue because it wasn't dealt with. The unit I moved into had also clearly not been evaluated before my move in date as, most complexes would not have given a new tenant a unit in such condition. The tub stained black, paint splattered on walls and floors, dirty blinds etc. I did of course provide pictures to them on move in identifying these issues. So, now I am at the point of my lease renewal and it seemed crazy to learn that if I wanted to move into a new unit, to avoid a tenant above me going forward, I would still be required to move into either a larger or smaller unit than my current floor plan. Seems pretty crazy right? The only way to avoid that is to go through the process of being a totally new tenant again. I was also hopeful that they would take care of the black staining issue of the tub, that should have been addressed before they initially provided the keys and allows a tenant to move in. A process that takes one day to complete and costs about $300. My request was denied. It's funny, something they really would/should do as part of a tenant turnover they refuse to do because I am already a tenant. The fact they are willing to loose a tenant over $300, incur the cost of marketing, cleaning etc. for a new tenant should show anyone thinking about moving to the property your value as a tenant once you have signed on the dotted line. I would highly suggest if you do make the decision to move into this property that you demand the ability to inspect your unit before officially taking possession and then hold them accountable for providing you the unit in at least the condition they will expect you to return it back to them in. The area itself is a wonderful area. Plenty of options for restaurants, shopping and activities. There are also lots of complex options in the same vacinity.

This is honestly one the nicest properties I've ever seen the staff was very professional, helpful…read moreand also very nice. Management was super friendly the leasing consultant hope answered all my questions I 10 out of 10 recommend leasing here! Ps if I could I would give this place a 10 star review but five is all I can give.

Needs an entire new staff and management team for the structure of this company. This place is…read moretrash! They stole items out of my apartment while I was out of town and all of my things were packed and ready for storage once I was moving out the ram-shacked my children's and my personal belongs while I wasn't home. Once I returned and saw what happened, I then called the office staff to speak to them about these issues and to further see why anyone would have been bothering my things on a claim that the apartment maintenance staff needed to do work inside of the apartment. They placed a few things (Roomba, Bluetooth surround sound speaker, etc.) that they stole that I mentioned over the phone and noticed that were missing at the time on the outside patio the profusely kept lying acting as if no one had taken anything out of the apartment. No cameras on the property, the gate stayed opened and messed up, no security. No regard of safety for tenants! Office staff are thieves, liars, and just down right unprofessional!!! Would've rated 0 stars if that were an option! DO NOT RENT HERE!!! Seriously you can do better! Wish I was warned ‍

Property Manager (Tamara ) & Reginal Marybeth are…read moreconniving,disrespectful,unprofessional. I would NOT recommend no one to move here!!! I would highly recommend you to ALWAYS record every interaction you have with them in person or over the phone . I have proof of every interaction I had in person and on the phone with them . THEY WILL LIE to cover up their tracks . If you want your information to be breached look no futher! (I also have proof of this ) . If you want your property to get broken into and see a person get stabbed , someone trying to break into your aparment in the middle of the night while you are asleep . This is the place !!! (Property Managment will not inform you about the crimes that happen here ) The recent 5 star ratings are rigged and it shows , or they bribe the residents . PROPERTY: Pros : The layouts are nice and spacious Cons : -Walls are very thin you can hear everything. -Fridge and dishwasher stays leaking . -Dog poop every where. - Hazards all over the property . -loud neighbors - You smell Marijuana all hours of the day (If you are sensitive to the smell I wouldn't recommend you to move here ) I will receive a rmresponse to this post by the property manager Tamara . Which is the LEAST she can do since herself or the Reginal did not apologize for their actions . Feel free to contact cooperate or the owners of the property. Since the Reginal and property management are conniving and can't comprehend simple tasks . By the grace of God I am so grateful that things worked out for me after ALL of this unnecessary trouble I am currently going through with them .( I Bought a house and moved out )

The time I've spent here has been nothing short of great! The apartment itself is updated and with…read morethe taller ceilings, it feels bigger than it is. Aaaand there's a little lawn out the back door, perfect for my pup! Erica (in the office) has always been a peach with any questions I've had. Aaaaaaand. AND they have RAD community events! So far there's been an omelet bar brunch, a door mat painting, and a JAWS movie night at the pool, with hot dogs, a cotton candy machine, and adult slushies! I love this place!

I wish I could give zero starts to this complex. I was judged by the staff before I even opened my…read moremouth to speak. Imagine being a mid 20s African American couple coming to tour an apartment. My fiancé and I stopped in to scratch the last apartment in the area on our list. We were greeted with an unpleasant look as if we didn't belong. Then we're told we wouldn't be able to tour because conveniently everyone would be going to lunch at the same time. They were suppose to go at 12:00 noon hence it's 12:41 pm when we walked in. Surprisingly the other four staff members were not busy with other future residents because leasing office was empty. If this is how I am treated, why would I even want to be a resident there. I hope the property sees this review and understands that we are in 2024 we shouldn't be faced with discrimination.

This place has had constant problems since we moved in mid-December…read more First, the AC went out, and our apartment reached 88 degrees while it was only 81 degrees outside. Maintenance responded quickly and gave us a fan for the living room while they waited a week for a part to arrive. I understand delays during the holidays, and the maintenance guy was nice, but a single fan didn't help the bedrooms at all. The whole place was a sauna. The apartment was unbearable, and we couldn't sleep there. Thankfully, my roommate and I had somewhere else to stay. About a week or two later, the heater stopped working. It was freezing inside around 60 degrees while it was 25 degrees outside. Blankets weren't enough, we couldn't feel our toes, and there was even frost on my roommate's window. It was finally fixed the next workday, with a note on the door saying "unclogged heat and air." Now, as if that wasn't enough, I started the dishwater and water suddenly started flooding out from all around the sink, the dishwasher, and both the top and bottom drawers. I'm lucky I caught it in time. I walked away for a moment to check on something and came back to a flood. On top of that, the toilet in the master bathroom runs all night. Maintenance supposedly "fixed" it when they came for the AC weeks ago, but clearly it wasn't resolved. I also noted water damage on the dishwasher in our move-in report, but it seems like no one bothered to look into it. The leasing office has been just as disappointing. My roommate went back and forth in a long email chain with a leasing agent that led nowhere and eventually became rude and dismissive. Lydia Henslee was great when it came to getting us to sign the lease, but once we moved in and started having serious issues, she was no help at all and unwilling to truly listen to our concerns. Instead of addressing the problems, she focused on fact-checking everything as if we don't live here and aren't experiencing these issues firsthand. After dealing with a month of extreme heat, freezing cold, and ongoing maintenance problems, all we asked for was some form of compensation and it felt like we were brushed off. Apparently, the fan was supposed to fix everything. To make matters worse, my roommate is still waiting on a call she promised to make. At this point, it feels like we're being avoided altogether. All I want is to feel comfortable and at peace in my own home. Instead, it's been one problem after another. This place has been overwhelming, exhausting, and incredibly disappointing and it's only month 1 of living here. DO NOT MOVE HERE AT BEXLEY LAKE FOREST.

DO NOT MOVE HERE!…read more Like many other reviewers I would not recommend this property to anyone- even as a last resort. I moved into a unit I had reserved and put a deposit on a month in advance, only to discover immediately that it had not been cleaned even one bit, or properly maintained. Some of the issues I encountered included: walls and windows caked with dust, moldy food left on the balcony, dirty shoe prints, a broken disposal, broken ice machine, no hot water, non-functioning outlets, cabinets falling apart, and a permanently damaged bathroom mirror. On top of all that, MOLD. Its everywhere: in the dishwasher, sinks, bathtub, windows, and vents. Within the first night, ants and roaches had already invaded the unit. I did try to work with the leasing staff, but when I raised concerns and frustration I was told it was "my fault" for not submitting work orders. They insisted the apartment had been "professionally cleaned" and showed "no signs of mold." One maintenance worker even admitted no one had cleaned it, and when I used my own mold test it confirmed my suspicions. The so called "regional property manager" then gave me an ultimatum over a phone call where she dismissed all of my concerns: accept the apartment as is or move out, and decide within less than ONE DAY! At this point, I have given up on communication with Weinstein Properties. The lack of compassion, denial of responsibility, and blatant disrespect has been overwhelming. I am now pursuing legal action to hold them accountable. Do not move here unless you like negligent landlords, mold, and lots of bugs.

the renewal process was very easy and quick. I was able to do it all online. They gave me plenty of…read morenotice to make sure the transition went smoothly.

They replaced a part on my washing machine. There is a "plastic faceplate" piece that is barely…read morehanging on the wall and they didn't even try to fix that piece so I put in another maintenance request on Sunday or Monday and it still hasn't been fixed. Plus they do not leave any paperwork saying they were there or what they did to fix the problem in the first place.

Please take all reviews about persistent ROACHES and bugs very seriously!! If you move in here you…read moreWILL have constant bug problems and NOTHING will be done about it!!! What you'll get are promises and excuses from the property manager, if she even responds, that they are working on it, have all these plans to fix it and are taking it seriously but what you will actually get is ignored and incompetent, inconsistent and unreliable treatment. We have had a roach problem for 5 months!!! But an over all bug problem since we moved in, in January and from the reviews it looks like it's been going on a lot longer than that! . That should tell you all you need to know about how seriously management handles the pest control problem and pretty much everything else!! It shouldn't take this long to get bugs under control!! And the persistent roaches... that should be enough to scare anyone away from leasing here.. The so called " pest control" they had up until last month was horrible! They were incompetent, didn't know what they did from one week to the next and whenever I'd mention roaches they look scared to death. I had to be here to babysit them and tell them what to do. Isn't this the landlords responsibility? And were they fired? Of course not! You'd think that a responsible landlord would've fired them a long time ago since they weren't getting the job done. Not once have they taken ownership, acted aggressively to treat the problem or followed up with pest control to get it under control. I have battled this with them for so long and it's just absolutely unacceptable and I'm exhausted over it. I am actively looking to see what recourse we have as clearly this is never going to change. Especially since the new pest control company, so far, is just as bad. I had so much hope for this new pest control company and the new property manager, Elisa. Once again a lot of promises but no action. . As for the new pest control- they haven't been back but once in 3 weeks, ( though Elisa claims they have been. Sorry, but I have a Ring camera and see exactly who comes and goes) and in our unit once for 6 minutes!! A two story, 2 1/2 bath, with a garage, townhome, with a big roach problem they are supposed to be taking over and getting under control!! The bug problem has been the biggest issue by far but there are so many other issues as well that have been ignored over and over. The area next to our unit majorly ponds when it rains or sprinklers come on and it's a huge big puddle of sitting water for days! I have complained about this so many times and it has yet to be addressed or fixed- which again will keep the roaches coming. So, bad, irresponsible management, bad pest control and pure inaction means once again, we will continue to have problems. The parent company Willow Bridge is no better. I've called them three times in the last several months , told the receptionist about ALL of the issues we are having ( all 3 times) and I was very upset, but I haven't gotten one phone call back!! They are just as lousy. They are an absolute failure and incredibly negligent. There are so many better places out there! Take my advice! Don't rent here!! You'll regret it.

My partner and I loved the space and it's our top contender for our move to Texas. Amazing staff…read moreand in a wonderful area!