From the time we entered the lobby, we were taken care of with professionalism and kindness. Jen was a terrific host and sales coordinator. We really enjoyed all of the luxury amenities LVL has to offer. I hope to bring more clients to your building in the future. Hats off to Jen, I'd work with her every time! Highly recommend. read more

Janie the former fill in manager when a staffing change was desperately needed and was made, was excellent filling in, other than that, staff encounters are hard to get what you need although they all have pleasant and smiling for the most part --dispositions. One star shines: Jen is the very best and always has a moment and a smile and helping hand -- it's amazing she isn't in upper management, this is true talent! Once previous manager left it's been so much better but Janie who was filling in is no longer here and we will see how the third manager in one year does. Elevators consistently breakdown and some have been down for a few days. Air conditioning has always cooled the hallways and they now offer fresh hot Texas air which has increased heat and stiff air in hallways and elevators - fun for a luxury high rise living experience! Lack of staff means 20 minute waits for services like shuttle to and from legacy west. Doorman service is almost non existent since he is also needed to park cars, let guests up elevators, open storage, or run a task. Appliances for a luxury high rise include no gas cooktops, radiant cooktops, oldest side by side refrigerators, some refrigerators have bottom freezer but you need to rent a unit that already has it, which means --pay extra. Overhead lighting is outdated ugly light or a puck light. Need a close by parking space? Pay extra. Need to rent a conference room that "comes with the Amenities?" Pay extra. Need an extra fob for the elevator? Pay $100 extra. Need a working garage door opener replaced? You guessed it. $100. Need the maintenance staff to not enter unless given permission? Some residents report they have knocked then entered so fast, while they're dressing, or without authorizing to enter. Want to enjoy the pool on summer nights? Hope you're okay sharing it with cockroaches all over. Promised a deal when leasing only to find it changed and not receive the benefits that you were offered as a part is lease signing? Yep, you can find that here too. Overall the residents are nice and friendly but there is a high rise living vibe of a mix of residents anywhere you live, although the majority want to be friendly. Great pool as long as they're meeting Planos building code it's open. Great spa. Concierge night staff are incredible - however a rotating staff seems to be the result of ineffective leadership unable to retain good quality staff. There are some exceptional people. Need help getting leasing staff to comply with promises made or normal things you need? Upper management has recently taken a closed door, hands off approach. Need a new shower and appliances just keep asking and over time you might get it. Shuttle to legacy west? One shuttle on its last leg with no doors for windy days works and goes back and forth. Units are compact and pricy, dog park is nice when maintained clean. Resident events are typically a Friday early night for an hour sometimes two. A few events here and there in between. Most staff really try but many seem to have a hands are tied approach. read more

LVL 29 has been an amazing place to live. From day one the leasing team, especially Ethan and Kristi, have gone above and beyond for me. They are incredibly friendly, responsive, and always willing to help with anything I need, whether it is answering questions, working with my schedule, or finding solutions quickly. You can tell they genuinely care about the residents here and it makes a huge difference in the overall experience. The maintenance team is just as impressive. They are fast, professional, and very detail oriented. They actually knew about an issue with my HVAC system before I even noticed anything was wrong and took care of it right away. That kind of proactive service is rare and really shows the level of care at this property. I highly recommend LVL 29 to anyone looking for a beautiful community with a truly exceptional team behind it. Five stars all the way. read more

Rolando was great, quiet while I was working and as usual smiling, polite and respectful. While here to look at the dishwasher, he identified an issue with faucet hose toggler while using it. He quickly fixed it. Thanks Rolando read more

Avoid LVL29 at all costs! Management (especially Kristi) is rude, condescending and unprofessional. Elevators are constantly out of service (for months at a time). They make it worse by shutting down one or both of the service elevators for move-in/move-out, sometimes leaving the entire building with only 1 useable elevator! It can take 5 - 10 minutes just to get that elevator which then has to stop on almost every floor. God forbid you have a health emergency and have to wait for the paramedics to get to you ! The garage door is often unoperable, as is the Spa and even the pool. If you raise any issue with Kristi, she will threaten to retaliate against you ! She should NOT be Managing this Building! Dozens of residents have told me they have had the same unpleasant experience with her. read more

I just re-signed at LVL29?! How could I not? The first year staying here was a bliss... I am definitely looking forward to seeing with this upcoming year brings in 2023 in my new home..yes, I have elevated to a new level !!! The things I loved in the building the 1st year, are some of the same things I love this 2nd year: neighbors always waiving hello when we drive by each other in the parking garage, share an elevator and/or at one of our many events. Not only our neighbors, but the staff as well. I love all my friends in the office and really feel I'm right at home with the LVL family always looking out for me ensuring I have everything that I may need. Safety has always been a big thing for me and I rest better knowing I am in good hands. On top of everything else, the amenities are 5-star making sure you literally have everything you need to live the healthiest lifestyle such as Peloton Bikes, Lulu Lemon Mirrors, top notch trainers such as Tim McComsey and HIIT class on Wednesday just to name a few. I want to thank this beautiful community for putting a smile back on my face after one of the toughest moments in my life and having to uproot where I was living and finally making my new place feel better warm and like a home. #life-elevated #lvl29 #bigfan Kindly, Ranae read more

LVL 29 - Apartments Near Me - Plano, Texas

This review is to help others when making a serious decision on where to live. Do NOT sign here, this building is full of problems and every tenant that has been here for years is running for the hills. Ask someone that has been living there for a year what they think when you're on tour. Just 3 months into living here our apartment flooded due to another unit, there was so much water we were displaced for ONE week while they dried it out. They refused to replace the carpet, I dealt with health issues for months and begged them to test for mold. They refused to take my concerns seriously, Amanda at the front desk would say "mold is in the air, mold is everywhere" rather than take our concerns seriously. We moved out and they are charged us for damage to the carpet from the water damage even though we asked multiple times for NEW carpet due to mold and stains. Attached are pictures of the flood and their machines on the carpet. I have been in contact with my lawyer on all the health issues due to their negligence and audacity to charge me for the moldy carpet they left me with. It's about the principle, and so this does not happen to anyone else. I doubt based on Texas flood law they even disclosed the flood to the next tenants. The quality of tenants has gone down, you will smell weed in the hallways and your apartment will shake from parties daily. Our neighbor threw parties from midnight to 6am on the weekdays and they refused to do anything about it. You'll also spend the majority of your days waiting for the elevator, because they are ALWAYS down. Once you get into the elevator, good luck getting your fob to swipe correctly to get to your floor you will have to swipe multiple times and just enjoy the joy ride. Finally, their garage parking is a nightmare. People speeding and almost hitting each other as you'll see in other reviews. They may also tow your car even though they have your plates on file corresponding to your reserved spot. (I saw this happen to neighbors and you'll see it in the reviews) read more

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A few things you may want to consider before leasing at LVL29. There is no visitor parking that can exceed 2 hours. If you have visitors longer than that they will have to pay $10 for every 24 hours to park. Your heating and cooling is not individually metered. You will be splitting the usage with your floor. You can't walk the halls or use the elevator without encountering an off leash dog. You can't walk the halls or use the elevator without the extreme stench of marijuana. You will need to submit a work order at least 3 times before it's completed. The first 1 or 2 times you submit a service request you'll be told everything is working fine. There are 4 treadmills in the fitness center but they all can't be used at once or the fuse will blow. Today we had to pay $400 after our car was towed from the parking garage. A car that was registered on our lease with the leasing office. A car that had a LVL 29 parking sticker displayed on the windshield. The reason it was towed was because I was parked in the spot that was reserved for my husband and my husband was parked in the spot that was reserved to me which we truly didn't even realize Instead of tagging the cars as a warning or calling us to let us know we needed to swap spots they just had it towed. Yes the location of this building is great but what we're experiencing in customer service does not match the price we're paying (and the additional fees we're accruing) to live here. We've very quietly just been dealing with all these issues so to come home from dinner on a Friday night to one of our cars towed from the garage we pay to live at just feels like the biggest slap in the face. read more

My husband and I have been living at lvl29 for over 3 months. We moved from out of state and it has been seamless. We love the location and community feel of lvl29. The employees are so friendly and accommodating. We love to take the golf cart to the various restaurants on legacy drive. The complex has a gorgeous entrance, well equipped gym, and beautiful pool. Our unit is large and well designed. There are at least two social events a week and we have met the most wonderful neighbors through them. We have loved every minute of living here! read more

Great staff great people great place Jennifer was most helpful in finding us the right apartment!

We are Blessed to have LVL29 our home! You see being an empty nester, selling our home was a life change in and of itself. God knew what we needed at this beautiful, convenient, fun-filled place! And even though I go between my Ranch and here, I take a deep breath when I enter this elegant high rise! The staff is really family here! Thank you LVL29! read more

Unfortunately, this building is in a great location and tons of amenities. However, the staff is unprofessional and they don't take care of the property nor enforce rules. Many cars stolen out of the garage, roaches on the grill. Broken hotub, concierge not wanting to do the bare minimum when they are in customer service. Definitely has potential but not run correctly. And no one takes responsibility..... when you pay a premium you expect more than this. Such a shame. You tell upper management your problems and then you become a target! LOL! Not saying every employee is bad just 99%. Plus there is mold and no drainage in the unit. We were sick everyday there. Do NOT move to LVL! To add to the living life elevated I got a severe dog bite in dog park and they where unable to get my attorney the necessary camera footage I requested see my wound below... this place is not a safe place nor worth the price tag. Great POTENTIAL without the ELEVATED lifestyle. read more

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Their property managers need training in professionalism and customer service as person I spoke with was incredibly impatient. If busy she should have said so and offered to return the call at a more convenient time. read more

First, I want to reflect in this review that this establishment has it's pros and cons as all complexes do. The cons are more important and will go unresolved if you are of a certain race. 1) I have addressed the issue of the excessive speeding in the garage for several months now. There are signs posted for the appropriate speed, but some of the tenants fail to follow the speed limit. They will continue to have an excuse for every complaint and no resolution. Months ago the solution was seemingly to place speed bumps, but the weather was not yet warm enough to do so. The weather has been warm for quite sometime, yet there are still no speed bumps. Every time I deliver how someone has almost caused a head on collision in the garage or almost have received bodily harm due to someone driving ignorantly inside of the garage, they do nothing about it and act as if it is their first time hearing it. Placing it on the elevator flyer with other events every now and again for an issue that is obviously ongoing is not sufficient until someone gets seriously injured. 2) Stop making excuses for the things that do occur to the very people who keep the establishment up and running as if you all are doing us a favor. You are definitely not doing any favors. 3) There was an incident on my floor and another tenant claimed they smelled marijuana. This is a smoke free building. I have complained about someone who smokes cigarettes, and it comes through my vent or into my home when my door is open. I have yet to see it being investigated. Lo and behold someone of a "certain" race claims they smell marijuana, they investigate. I received a knock on the door and the assistant director asked if I was smoking marijuana. From the sounds of it prior to opening my door, she had gone to another tenants door. I advised her that I don't smoke marijuana. She then asked, while my door was slightly opened, if she could stick her head in my apartment. I told her no, and did she want to drug test me as well. She moved along because I shut the door as I felt completely disrespected. Next, they will feel that they can enter without permission which legally they cannot. I could go on, but I am not as of now. My two stars go towards the service of majority of staff aside from the leasing office. Just as the leasing office would like to not be "annoyed", the tenants would love to have the respect and common decency to address issues fairly across the board. That is not what is taking place here. I know because of how I am addressed during communication that I am not being given the thought of being respected. Do better because it's not a good look. read more

Racist front desk people. I came in to deliver an order and they demanded my car keys to deliver the order. While I was waiting another guy in front of me who was white who was also delivering was sent up without a problem. But the older lady with the short blonde hair made a big fuss about needing my keys. When the guy came back after delivering his order I asked him, and he replied with, "No, No she didn't". Unacceptable behavior 如果你是華人絕對不要住這裡他們非常種族歧視。 read more

I have had absolutely no problem while living at LVL29 for the past 2.5 years and a half. Staff is amazing, building is nice and location is incompatible! I highly recommend you become my neighbor :) read more

Who would have known that we would love high rise living at our age?! We're empty nesters in our 50s and have absolutely enjoyed living at LVL29! We moved in without ever seeing the property as we were living out of state at the time. From the very first phone call inquiry to move in, Amanda and Kim (management) were outstanding. The property itself is beautiful with amazing customer service. There are many reason why we love this property: 1) Kim Rosales sets the bar incredibly high to ensure residents are happy. 2) The valet/doormen staff is amazing; Denzell is very kind and always smiling. He, Ayo, and Seth make you feel at home. 3) The concierge staff is warm and accommodating and available 24 hours. Nadine especially is amazing! 4) The property has the amenities of a five-star hotel: amazing gym, dry cleaning service, dog care/walker, spectacular views, fun weekly socials, and great location within Legacy West. The final factor that was an important concern was noise. However the apartments are made extremely well and you can't hear any street noise or your neighbors from above or beside you!!!!! We have been here 4 months now and have met some of the kindest people, both staff and residents. We absolutely love it! read more

We moved in a year ago. It is the most amazing property. They make you feel like home. We instantly loved the property and the people that live here make this THE BEST PLACE !!!! Sonya Pike read more

Beautiful community! Amazing amenities, and residents are so much fun and involved! The lifestyle is next level and there is so much care from the team that you really feel valued read more

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Everyone is so kind, helpful, and attentive. Awesome amenities, and a beautiful building that is kept very clean. I love it here. read more

LVL 29 - View from 20+ floor - Apartments Near Me - Plano, Texas

I give LVL29 5 stars but if I could give it 10 I would!!! We have been here a year and a half and we absolutely love it! We couldn't ask for a better place to live! The building is FABULOUS and ALL the staff are FABULOUS and make this place even better! There are numerous things that make living here great. The amenities and the monthly activities set LVL29 apart from others! Thank you LVL29!!! read more

Best place I've ever lived. Might be a longer stay than initially anticipated. Friendly bunch of people from the the staff to the residents. Super convenient right off the highway with tons of things around but far enough where it's peaceful and quiet. Haven't heard a peep at night. read more

I love living here at LVL29. I moved here from a big house which I sold since the market was hot. Never lived in a high rise before so I gave it a shot and I am glad I did. The service has always been great to me, especially with Amanda and Sara. They are both amazing and very interactive. Anything I need they are always there to help me. The concierge is top notch and ready to help me anytime and is easy to reach and always available 24x7. I enjoy the view I have and the amenities. The community is the most important part of LVL29 and what I love the most living here. Everyone I know treats me like family. Would never expect that coming here over living in a house. Highly recommend trying LVL29 out. Like living on a pleasure cruise. read more

After living here for almost 2 years, we decided to renew our contract to stay six more months because our house was building and wasn't supposed to be ready before that time ( staff knew about this). We always had a great experience with the staff specially with Jen Garner, which is the sweetest person in the entire building and extremely helpful, we were two months into our second contract, and our house was ready for us to move in. We should have done a month-to-month lease but instead we did a six-month contract. We know that this was a terrible mistake, but none of the staff members there was able to help us out or willing to help us out in just allowing us to amend our contract. Instead, they ask us to pay for the full amount that we owe for those four months left which I found that pretty absurd. I hate that I'm walking out with a bad taste on my mouth because they do not care about my experience, and obviously, they care about making money instead of taking care of people and making exceptions for them to be happy after living there for almost 2 years never missing a payment on time. We called corporate several times to try to make things work for us and see if they were willing to help us out but we never got a callback or a hold of the one person they told us to communicate with. Another downside of leaving here is that everybody literally everybody that works there knows your business, I moved here thinking this was going to be a place of peace where no one will get in my business etc.. I found this to be the complete opposite. Everyone knew our business. they even knew when we were leaving and I'm talking about the valet guys saying sad that you're leaving like how do they even know when we are just about to turn our keys? I absolutely hate it the non privacy thing. read more

Wanted to leave a negative 5 star rating but Please do not be fooled by the beautiful entry. I lived in a 2 bedroom 2.5 bath apartment and the noise from next door and above me was terrible. the appliances are super cheap as is the flooring and cabinets and the premium price should demand better. I left because police were always showing up for disturbances and the hallways on every floor could be accessed by the stairs and people could enter through the garage easily. They charge a super hefty lease break and we met a man who did not have to pay the lease break because he complained louder than me. It is definitely not luxury living past the entry and I would never recommend someone signing a lease there! so much more wrong but I just don't have enough characters in this review to post it all!! Also...don't be fooled by the high rise views from the balcony. our door was ripped off the hinges because of wind two times and so you cant really use the balcony plus their was major wasp issues when I was there! read more