Quiet, family-friendly neighborhood. Super safe. Friendly staff and very timely maintenance help…read more Complex offers beautiful, livable floor plans and is always well kept and clean. Loved living here!

Great place to live. My apartment is really cute and exactly what I need. Office staff is friendly…read moreand helpful. Maintenance is here quick!

I posted a comment about residents picking up after their pets..on community post board...I also…read moreasked that workers not leave beer cans lying around. I also mentioned trash all over property...never being picked up....management rejected the post! All posts must be positive! Great example of how we are price gouged! No one wants to be held accountable for the overflowing trash and filth lying around! Please investigate before you move tonight this property!

I have lived here for several months now and love it!! The floor plan is perfect for my son & I,…read morethe private yard and attached garage are wonderful, and the staff are so helpful. I hope to live here for many years!!

AMLI West Plano is no different from any other apartment complex. Do not be fooled…read more When I moved out of my apartment, AMLI hit me for damage to a stovetop which existed when I moved into the apartment. AMLI will ding you on your way out for charges that you should not be held responsible for. Renter Beware!!!

I have loved almost everything about this apartment for the majority of my lease. I got a new job…read morenext to Legacy West, so I had proximity to work, the floor plans were nice and spacious for the price, and besides the sound of my upstairs neighbor stomping around no complaints. My leasing agent Jamie was super helpful and seasoned, but management shifted, and I didn't experience any issues then. It was not until I decided to not renew my lease, as I was missing my friends in Dallas. So I sent my 60+ days notice, and they conduct a preliminary walk through, which I thought was kind of odd as my previous building did not require such an early walkthrough. Not only did they not show up on the day they told me, they moved all my framed art work. My diplomas frame was ON THE FLOOR, while everything else was at a slight angle. I filed a complaint with the front desk, and they notified me that their staff was not supposed to do that (touch your belongings), and they should have arrived at the schedule time. However I have the slip saying when they actually conducted the walk through and the email confirming the scheduled time. Irresponsible and unaccountable. But this brings me to my next encounter. We had scheduled fire inspections, and on one of those days I left my AirPods charging on my nightstand. I come home to find that they are missing and no where in my apartment. I even try to track them on Find My iPhone, but they came up as offline. I sent an email to the leasing office, only to not get a response. So after work, one day later, I went in to the office to ask if anyone has seen my email. They have and suggested I show up the after during lunch to meet with the onsite manager, Stacy. Naturally, I show up and talk with her. She double checks my find my iPhone app, like I don't know how to use technology, and then tells me what happened on that day. She claims that she and the maintenance staff did the room checks together, but she never actually entered the room. Then, she says that my room was the messy room. I pressed her about that because that is just rude. She clarifies that there were boxes every where, because I was moving. However, I haven't started the moving process yet, so not only did she not do her research on who she was talking to, she has the audacity to tell me her staff didn't steal anything, as she can attest by standing outside the apartment. All in all, she suggest that no one could steal AirPods in the 2 min it takes to conduct the fire inspection, BS, and that I should file a police report. The main lesson here is that this building is fine if you can deal with extra noise, but never let these staffers into your room unattended. In fact, I would suggest getting a lockbox and an interior camera. However, for the $1,500 a month I pay in rent, security should honestly be included. Hence, my one star review. Live at Legacy/Metro West if you want a new building with walkability.

One reason I love living here is the staff. Our maintenance…read moreman (Arturo) goes above and beyond and he can fix anything ! He is definitely one of the many reasons to live here!

My time at Oakhaven so far has been nothing short of amazing! They have been so awesome and helpful…read moreduring my time with them. The property as a whole is always so well kept and very clean. All of the staff are very friendly, from front office to maintenance! Moving here has truly been a blessing.

Moved here in July 2022 with my partner who works at Capital One right across the road. It's…read moreoverall a pretty solid place to live. Our lock wasn't accepting our code day 1 and it was fixed within 24 hours by maintenance. PROS: - Location is great, just be prepared for how difficult Preston Rd is as a whole to navigate during busy hours - Lobby and community areas are always well maintained and clean as far as I've seen, especially the gym and mail room - Our apartment has had very few issues that require maintenance, and they've been quick to respond when we've needed them - Communication. Whenever repairs are happening to the building, there is severe weather, etc the office is very good about sending out emails explaining and giving warnings of what may happen (like water turning off potentially to fix a broken pipe) - Parking for residents is very secure. I feel completely safe leaving my car here (coming from a college town that got wheels stolen a lot) - Overall apartment quality is good. No complaints from us on anything they've provided, appliances, etc. CONS: - Parking garage is TIGHT. Within the first month here I scraped the side of my car trying to leave the garage. Gate requires a sharp turn to get to/from the entrance to the garage and those tunnels are very thin. Beware if you have a large car or truck. - Visitor parking can be very limited, even at weird times. There's a decent amount of it, but my partner and I have had to park our own cars down there ahead of time to reserve spaces for guests if we know they are coming. - Trash rooms get very dirty at the best of times. They're always very sticky and smell awful. Usually not an issue if you use the valet trash, but god do the trash rooms need a deep clean here. - There is a small walking path behind the place, but no real walkable food or anything else but a courthouse and a few drs offices (oh, and Capital One lol) We lived here in the end for 2 years. It has its issues as any apartment will, but none of it has been a dealbreaker for us.

1/10 -- Extremely Disappointing Leasing Experience at Windsor Preston…read more My wife and I were actively looking to move into a two-bedroom and spoke at length with Shane from the Windsor Preston leasing office on Monday. We discussed our specific needs, our budget, and what we were looking for in a home. Shane spent time finding an apartment that seemed like a great fit, and I made it very clear that we planned to make a decision within the next day. The following morning, I reached out with a few final questions before submitting our application. My call went to voicemail. I tried calling again later in the afternoon and once again reached voicemail. I left two voicemails expressing that we were ready to move forward -- and we still have not received any follow-up at all. For a leasing office to completely drop the ball on a prospective resident who has clearly stated they intend to apply is a major red flag. If they can't manage basic communication during the leasing process, imagine how poorly maintenance requests, trash pickup, package concerns, or resident issues would be handled once you actually live there. We also discovered multiple recent car break-ins in their parking garage, which was one of the concerns we were hoping to address before applying -- but never even got the chance because no one bothered to call back. Overall, this was a 1/10 experience, and I strongly recommend steering clear of this community and whoever is currently managing it. There are far better options in the area with leasing teams who actually value prospective residents.

Absolutely loved and will miss Parkside towns. Susan and Genet were very accommodating and…read moreunderstanding of anything that ever came up and ensured quality service every time they set up an event or get together. Whether you're a single person or a family looking to stay in these wonderful town homes I say ABSOLUTELY DO IT!! Cannot recommend park side towns enough and the friendly neighbors/friends I made while living there!

I have lived at Parkside Towns for almost 3 years. They are a great property to live if you are…read morelooking for a quiet family friendly neighborhood. Property is well maintained. Service requests are handled in a responsive manner always. I am so grateful for the property managers & the maintenance staff. Highly recommend you check out this gem tucked between Lennox & Home Depot.

Waterwalk has been absolutely wonderful! They provide plenty of dishes, cups, etcetera. They even…read moregave some pods for the dishwasher! Everything in the room was high quality as well, granite countertops and comfortable mattress, with many other wonderful features. For example, they put classical music on the TVs when you first walk into the room. The TVs are awesome as well! My friend and I played switch the day I checked in. Everything was easy to setup and very accessible. Best part about the room has to be how large it is. It easily has as much square footage as a single bedroom apartment. The staff are extremely helpful and super friendly. The whole hotel is very modern and new. The rates are very good value and I highly recommend giving them a shot. They even have reduced rates for stays longer than a week!

I am amazed! This place is awesome! It's better than a typical extended stay! You get a full…read moreapartment. We were moving from San Diego Ca to Dallas. Our apartment wasn't ready to move in yet. So we found Water walk on google/ apartments .com. You can choose 1,2,3 bedroom brand new modern apartment. Either for an extended stay or permanently. The main difference is the customer service, the above and beyond attitude they have which makes you feel so welcome! Amy was the person at the desk who greeted us with such open arms and personality! Super friendly, great honest smile, she created a very memorable experience as we were checking in! She made sure that we were able to get the best pricing available in a fast , courteous, efficient way possible! We love Amy and will always remember how awesome she is!!! The customer service from every single staff member is extremely above and beyond! When they see you, they don't go without greeting you, asking if everything is good? How was last nights stay? Is there anything you need or have questions about? They don't go without wanting to make your stay everything you don't expect!!! I know because I've been in customer service for all my career! It's hard to find even the slightest smile and acknowledgement from employees these days and their kindness and service is a real breath of fresh air! Definitely appreciated since we were moving and everyone knows the stress and aggravation of moving! This place looks as nice as most hotels and apartment complexes! Don't get me wrong it's not the Grand Hotel but it feels like a home you'd like to spend many nights in. Although it's an extended stay, they treat you as if you are VIP in the Grand Hotel. It's your apartment for the time of your stay, you can request room services or you don't. They provide a full kitchen (full sized fridge, oven/stove, microwave, toaster, coffee pot, utensils, glasses, wine glasses, dinnerware, cutlery, trash bags, rolls of paper towels) full nice bedroom with storage, full bathroom with some storage, also a full washer and dryer in each unit! Dining table, couch, chair, rugs, art, lamps. Very comfortable! Pool! Computer to use and a great complimentary self serve coffee bar! With a 3 night stay they off you free grocery delivery (you are issued credits you apply to groceries from Albertsons through their website) it was very convenient as it came the very next morning! We are very easygoing and understand that others that may be staying can be very disrespectful no mater where you are. It's easy to overlook those kind of jerks when you have a place like this to come home to and everyone that works there is phenomenal!! I will definitely suggest this place to everyone I know who will be traveling and in need of a great place to call home for a while!!

AVOID THIS PROPERTY AT ALL COSTS: Unethical Billing & Pest Infestation…read more I lived at The Lyla Apartments in Richardson, TX, until January 2025. We terminated our lease early by agreement due to severe cockroach infestations and chemical exposure that made our home uninhabitable and hospitalized our dog. Upon move‑out, I received a final account statement from our previous property manager showing $176.12 owed. Months later, the new manager, Precious, fabricated a revised statement adding over $1,700 in false "insufficient notice" fees and sent it to collections, damaging my credit. I have both statements in writing and proof of the agreement. Despite providing this to management, they refused to correct the error. Renters, be warned: this property does not take accountability and will alter your charges after you leave.

Extremely Disappointed If I could give one star just for…read moremaintenance, I would but even that feels generous. While the staff appears to try, they are not transparent or reliable. I first noticed noises that sounded like a mouse, and at first, I didn't believe it. Then a guest of mine saw it and confirmed it was a large mouse. The following day, I saw it myself running around the apartment.When maintenance came, they claimed they "couldn't find anything," trying to make it seem like the apartment was in perfect condition. I eventually caught the mouse myself, which made it obvious the issue was real. It was frustrating to feel dismissed and treated like I was exaggerating.Before I ended my lease, maintenance said the apartment was in "great condition," even though the AC barely worked. Once my lease ended, the management revealed their true colors charging more than our security deposit and adding unnecessary fees. Security is also a serious concern. Despite claiming to have a secured entry system, homeless individuals frequently entered the complex. I even had strangers knocking on my door late at night, and I had to call the police once because it felt unsafe. Overall, I do not recommend living here. Don't be misled by the CityLine location the apartments have mice, large roaches, poor maintenance, and unsafe conditions. There are far better options nearby.

This is probably the longest review I have ever written…read more I have lived here in the past back in 2019, I enjoyed the community so much that I came back. It's safe, peaceful, and quiet for my family and I. I love the location because I have access to both major highways. However, I was a little hesitant because what I use to pay compared to what I currently pay for the same floor plan is pretty crazy, but seems normal with the market. Everything have been renovated since and I do have an attached garage with a yard. I could have went to a cheaper property. What really won me over was Layne and Georgia. I suddenly had to move and been to so many properties. The quality service and the treatment I received was beyond amazing and was consistent . The apartment was ready, but need some tweaks here and there. The office and the maintenance team were so quick and on it. I submitted my requests one night & the maintenance crew were already working on my requests the next morning. I spoke to Manny and he was so nice and informative. I'm pretty confident that I made the right decision choosing prairie creek as my home.

This community started out as a great place to live. It felt like a home to us. During the past 2…read moreyears with management changes we have been misled several times. We were told we could have a gas grill at first which I agree the office leasing assistant misinformed us but then we were told we could have an electric grill. Even the current manager at that time had one. We received a lease violation for using ours without any correspondence from the office which is a big issue with the current management group. We were told we could not use a electric grill because the City Fire Marshall said it was not permitted. I called the City office and was told that he did not say that and as long as it was 10ft from garage you would use it in the city. Now we are told that it is a Cortland thing...Ok fine...we use the grills around the pool areas that may or may not be locked or may or may not be out of propane. Again lack of communication from office. We have lived her for going on almost 4 and half years. We enjoy the outdoors so we hang out in our garage and watch football, play darts etc...and sometimes have friends over. We just recently received another lease violation staying that we cannot use our garage except for storing vehicles or storage. We did see that in our lease but no one has ever not let us do this. In fact I have always been able to use the garage for whatever we wanted. We are very respectful of our neighbors and have had the same ones for years with exception to one. They have even come over from time to time. We shut everything down or lower the volume at 10:00.... I feel uncomfortable with the situation we are being handed. I feel like we are being confined to the inside of our apartment. I have walked about and see flags handing from patios (that we were told we had to take ours down couple years back)...vehicles over fire lane that we were told you would be towed....even a pool table in a garage where that resident hangs out with friends. I feel like the rules do not apply to everyone. This is a non smoking community and if you walk around you see and smell cigarette smoke and marijuana... If the office would walk the community like I would if I was management they would see these things. In the summer, I cannot count how many times the restrooms have been locked at phase 2 pool. They should be open for the residents to use to keep the pools clean. The phase 1 pool in order to use that restroom you have to go through a coded door to the gym tracking water through there. We used to be able to use the outside door. I really did love living here and even referred people here. It was once a great place to live. I want to stay here but not sure I feel comfortable. I know that there has been a company that has acquired the property and if that is true would love to see what they can due to make the community great again. I want to feel like they care! One last thing----The maintenance team is TOP NOTCH!!!!!!! They are the best maintenance team I have ever had!! Very disappointed resident...

Pre move-in: Received a tour from Blake after looking through the other apartments in the area. He…read moredid a phenomenal job selling me on a beautiful apartment with everything I needed! Their friendly service and location made it an ideal place for me to move to. Post move-in: Though this is my first week living here, I can say that many of the neighbors are friendly. Though the halls between apartments need some cleaning (due to trash and accidents from pets), a majority of the residental areas are clean. I think this will come in time as more residents move in. Maintenance Team: I can't remember the name of the individual who assisted me but I was extremely gracious that he was able to help ASAP despite putting a request the night before. He was friendly like a lot of the workers here at Alta SC. Overall: The people in our community really make a difference! Customer service is second to none.

After looking at other apartments around the area, I scheduled a tour with Katlyn (Alta Spring…read moreCreek) who from the start, was very nice and accommodating. Once I settled on a unit she was "on point"with everything being setup appropriately. On 02/01 I had an issue with my checking account on the renters app. Soon after I notified the property management team via email, I was contacted by Kelly, who understood every detail regarding the processing issue and even reached out to the app IT team. We managed to get everything sorted out in order to avoid any late charges. I really appreciate Katlyn and Kelly for following up, being responsive and awesome customer service! Thank you