They have helped us with a variety of issues, from fixing our oven to installing a new dryer. Their technicians are knowledgeable and efficient, and the customer service is top-notch. Elite Appliance Repair has been our go-to for all of our appliance needs for years now. From the moment we first called them, we were impressed by their prompt response and friendly service. They also offer competitive prices, which is always a plus. Their expertise in repairing appliances is evident every time they come to our home or business. They quickly diagnose the problem and provide an accurate estimate before starting any work. This transparency gives us peace of mind knowing that there will be no surprises when it comes to the final cost. I highly recommend these guys! read more

My Lynx outdoor refrigerator top hinge broke. I called Elite Appliance and made an appointment. He came out, took a look for five minutes, gave me the invoice to pay him for a service charge and said he would come back and repair the hinge once he got the part. I waited... and waited... It took a month to hear back, but I finally got a text with a date.... No phone call, just a text. No status update, just a text saying when he would show up to fix my refrigerator. He comes when I'm at work, so my wife had to deal with the install. He worked for around 5 minutes and come to find out, instead of installing a new hinge, he simply drops a screw in the hinge hole and tells my wife that it's the correct fix. I've attached a video of his repair that he charged me a total of $325 for. I can't understand how any business would ever do something so shady and unprofessional. Now I'm out of $320, and my door is worse than when he showed up. Very unprofessional and sneaky. What a dissapointment. read more

Under no circumstances should you use Elite Appliance Repair. Save yourself the time, stress, and frustration that I have experienced with this rude, unprofessional, and subpar repair service. American Home Shield (AHS) assigned Elite Appliance Repair to repair my refrigerator, and the experience has been a complete disaster from the very beginning. I have been without a working refrigerator and freezer for more than a month because of this company's lack of professionalism and poor communication. As you can imagine, that has meant spending a significant amount of money eating out, having no cold food storage, no ice, and no cold drinks. It has been an enormous inconvenience. More than a month ago, Elite came to diagnose my refrigerator. I was told that I needed a new compressor and that one would be ordered. After weeks of waiting, I was told the delay was LG's fault because they were having trouble supplying the part. However, when the technicians finally arrived to complete the repair, they showed up as though it were the initial diagnostic visit. They did not have the compressor, were not prepared to perform the repair, and clearly had not coordinated the appointment properly. The technician, Kiro, called Elite's office and spoke with Tony. During my conversation with Tony, I was shocked by how rude and dismissive he was. When I pointed out that his tone was inappropriate, he responded by calling me rude. About 30 minutes later, he called back to apologize, saying he had been "rude and weird"--his exact words. Despite the apology, Elite continued to shift responsibility for the situation onto AHS. To be clear, AHS is not responsible for Elite taking over a month to complete this repair, nor is AHS responsible for the way Elite's employees treated me. As our conversation continued, Tony became even more unprofessional. He sarcastically mocked me by saying, "Aww, I know. We're such bad people. We're such a terrible company. You have no faith in us, so I'm going to deny you service. Go find another company." I asked whether he was the owner, and he clarified that he was only an employee. I then requested a meeting with both him and the owner because I believe the owner should know how his company is being represented. I even offered to come to their office to discuss the matter in person. Tony said the owner would contact me, but I have never received a call. Apparently, my request to speak with the owner caused Tony to reconsider his decision to deny service, because he later reversed course and confirmed that my already-scheduled appointment for the following morning would remain in place. This entire experience has been unacceptable. Between the excessive delay, lack of preparation, poor communication, constant finger-pointing, and disrespectful customer service, I cannot recommend this company under any circumstances. If AHS assigns Elite Appliance Repair to your claim, I strongly encourage you to request a different contractor. You have that right. I have already filed a formal complaint with AHS and requested that Elite Appliance Repair be removed from its preferred vendor network. Based on my experience, I would never use this company again, nor would I recommend it to anyone. Save yourself the headaches and choose another repair service. read more

Never hire or agree to have Elite Appliance Repair service your appliances. Based on my experience, I cannot recommend this company. My experience was extremely disappointing from start to finish. I found the company to be unprofessional, and the customer service I received was unacceptable. Tony's conduct was especially troubling. After what he admitted was poor treatment, he offered what I considered to be an insincere apology. When he learned that I had left negative but honest reviews on Google and Yelp about my experience, he contacted my home warranty company and declined to complete my service request, stating that I had been "rude." From my perspective, this felt retaliatory. Meanwhile, I have been waiting for over a month for the repair to be completed, never receiving one update from them. I also spoke with Kiro, who acknowledged my concerns and assured me that my refrigerator would be repaired promptly the next day. He promised that the issue would be addressed the very next day, which gave me hope that the situation would finally be resolved. Unfortunately, that did not happen. Instead, Tony canceled the service request, leaving me without a repair after waiting for more than a month. In the end, I believe the cancellation may have been a blessing in disguise because I had completely lost confidence in the company's ability to provide quality service or treat me with professionalism and respect. If you're considering Elite Appliance Repair, I encourage you to carefully read customer reviews and make an informed decision. Based on my personal experience, I would not trust this company with my appliances and would not recommend their services. read more

I chose Elite Appliance Repairs mainly because of their high review ratings on both Google and Yelp. I have a Jenair cooktop JGD3430BS00 which had one stuck burner valve and two ignitors that were not working properly, i.e. firing but not lighting up gas. Elte sent me their repair tech, Kiro on 7/03/25. I was told a visit charge of $85 and if I would hire them for repair that will be applied towards my total charges. Kiro came on time and quoted me a $350 charge that included the cost for burner valve which typically runs around $60 on website like appliancepartsPros.com and FIXING the two ignitors. I double checked with Kiro that his $350 quote included fixing the ignitor problem and not only replacing the broken burner valve. Kiro confirmed. Kiro also asked for a $150 deposit which I paid and he said that typically parts are available within a week and that in the next week he will come and install the broken valve and also teh take care of the ignitor issue which he attributed to dirty burner orifice. I checked back 10 days later and was told that they are still waiting for the parts to arrive. Anyways Kiro finally came to fix the issue with my cooktop on 8/14/25. He replaced the broken valve however did not fix the ignitor problem. Instead he told me that the ignitor problem was because of cracked ignitor head so I need to replace that and there will be an additional cost of $80 to replace it. I'm leaving 2 stars because the work delivered didn't match what was promised and quoted. The tech, Kiro confirmed the $350 included fixing the ignitors, but on install day refused to do it without an extra $80--after weeks of waiting. That felt neither transparent nor fair. read more

Home warranty services scheduled this company. However, for both stove and refrigerator they denied service based on contractor's feed back - Not a normal wear and tear. Refrigerator display was not working how on earth is it not a normal wear and tear. Stove knobs were not working, However, contractor identified crack in the stove glass and insurance denied due to not a normal wear and tear. Whereas it was nothing to do with knobs. People cook food on stove and over a period of time it wears and being very hot glass can crack too. First they are sending contractors with no common sense and looking for their feedback instead of using their brain and denying service. What is the purpose of having insurance? Use it as and when needed. Horrible experience... read more

First off let me say that we were quoted a service fee of $80 dollars, to have them come out and take a look. This $80 would be charged even if we decided the price was going to be too much. If we went ahead with the work, that fee would be deducted from the overall amount. Once we were told this, we initially declined, in hopes of being able to get a quote outright, from another company. The guy immediately texted us back and said to send him pictures of the old and new unit to compare that everything was the same size. We did...but he came back with that he wasn't able to tell for certain. So we went ahead and made the mistake of having them come out and give us a quote. Long story short, it ended up costing us $300! The unit was exactly the same size. The adapter matched the fitting and the regulator was exactly the same. The only problem is that the service guy couldn't get the original regulator off...so he ended up having to run out to get a replacement. It took him less than 20 minutes once he returned, and if he wouldn't have had any issue, the entire process would have taken him under an hour. I like my new cook top but DO NOT recommend this company. read more

Called Elite Appliance on a Saturday morning when I realized my fridge stopped cooling. Ramy came out and fixed a drain issue with my fridge. Showed up 20 min after I called them. Unfortunately this didn't fix the problem. Rather than charge me a bunch of money to change parts Ramy came back 2 more times. Today we came to the conclusion that our fridge had seen its last day. Fixing it wasn't worth it because it was having so many issues. Ramy was always on time, very polite, very knowledgeable and didn't rip me off. Thanks for coming out and for the advice! The owner Peter also reached out personally to me to follow up on the work. Very good customer service. We will be calling Elite Appliance in the future! read more

They ruined my dryer. American Homeshield sent them out months ago to replace a part and my dryer has been grinding and burning rubber since. They came out two times and I explained to the tech that it has never ever made that noise before and he blamed it on the machine being old. I'm so angry I don't know what to do. read more

I had two appliances needing attention but was worried about repair costs, so I went shopping instead. New appliances are expensive, so opted for a professional opinion on repairs. These guys were reasonably priced, prompt, gave me price for the job and explanation as to what was wrong. He took a down payment and scheduled once he had the parts. work was completed and it all works again, hopefully for a long time. in the end it cost a tenth to get them repaired vs replaced. My recommendation is to call them, get their opinion, then make your decision. I will do so in the future. read more

Elite Appliances Repair Review The freezer part of our refrigerator was not staying cold. We called Elite. From the beginning, these guys didn't act like repairmen I've known. The lead guy was very argumentative and defensive. The 1st few visits ended by them saying they'd need some part, they'd have it in a few days. The parts NEVER arrived that fast. More like a week. I'd call the office, and that guy would say, we can't help you until the part comes in, but it's coming in tomorrow. It never did. It was a way for them to avoid returning, after specifically promised they would (you know, "when the part gets in.") I had to yell and warn them they being evasive. Finally they showed. The part had been a little magnet on the door open bell. It was completely irrelavent. He put in more freon. No help. So he put in more freon. It worked for 2 days. Then he sealed the inside of freon system. That helped for 5 days. All of this cost about $500. He did say freon and seal not guarenteed. He should have pronounced the thing dead, not upsold us over it. Since then they haven't called or appeared. The workmenship just kept getting worse and worse as the expenses climbed. Now fridge is useless junk. I wouldn't want to call either if I were them. read more

Called them for my ole washer machine that's over 30 years old. Thought forsure a part would need to be ordered or not found because it's on the older side of appliances. Raymond came prepared and had the part in stock on his truck. In and out in less than 30 minutes. Honest work, no up-sale on things not needed. 100% will recommend to everyone I can. read more

Found elite through Yelp project request for my washer making clicking noises resulting in need of a new actuator. Elite responded almost instantly via chat and had a repair person at the house the next day. read more

We had a washing machine that thought it was ok to keep filling with water (Even if it was off and unplugged) and being the front loader it was even ok to force it open and flood our garage. Ramy came over and after explaining the issue we were having and quickly diagnosed it. It was fixed in less than 20 minutes. Ran a few loads afterwards and all is well with the world. Thanks! read more

We requested service for our refrigerator. Technician came and did some work, asked us to sign paperwork indicating what he had done, and told us to thaw our refrigerator so that he could come back and finish the work. Since then, we've called the Elite office a number of times. Each time the person indicates that he'll have the technician call us or that he would personally call us back. Each time, NOTHING ! We have called at least four to five time. Also, unbeknownst to us, they submitted the work order they had us sign as a complete ticket to our insurance company and got paid Delete Elite from your list of service companies. In spite of some of the good reviews, be safe, find someone else to do your service work read more

Updating my update: Please do not use this company. I disputed a service with this company with Chase because I never received the part/service I put a deposit on. The dispute was settled privately with the company via Zelle with a refund to me for a part/service I never received. I was asked to call my credit card company to tell them the dispute was settled. Which I did. The credit card company then reissued payment to them. I have been contacted by Remond Soliman several times requesting that I contact my credit card company again about this dispute because he stated that a new dispute was filed (which it was not). I have sent the proof of the transaction being rebilled and have spoken to Chase several times about this. This dispute is settled. I was also asked to send him back the 150 dollars he sent me originally to resolve this. I understand that this company did not bill me again, but Chase rebilled me and sent the original payment back to them. so why hassle me about this when it's settled. read more

Essam Sadek he came to my house, 1/25/22 3 PM/ to look at repair my clogged dishwasher, he was very rude and impolite, he started asking my questions such as how many contractors came before me to look at this problem, I responded one, then he asked me what was the name of that company, I responded why is important, you need to look at the issue independently and resolve the issue. He got upset and took his stuff and left. That is ridiculous! I don't know what is wrong with this man and how these types of contractors could stay be in Business. If I could rate him negative (-10), I would. Never use this company and him! read more

AHS contracted with this company to fix my trash compactor in April. Elite sent a man out who took my husband's hammer off of the wall and destroyed the compactor. I personally witnessed him do this. I am scared of this man. AHS is trying to force me to let this man come back into my home. It's now July and still no compactor. It is clear that American Home Shield does not vet who they are sending into your home. read more

I reached out to Elite Thursday night and they were able to come out Saturday afternoon. They communicated well, were reasonably priced, and friendly. My dishwasher was not working, but it turned out to be a plumbing issue, not a dishwasher issue. Raymond was honest with me. I still was charged the service call, but he assured me if there was an issue with the dishwasher in the near future, he'll apply the money I had just paid him to the future repairs. I'm hoping not to need them anytime soon, but I won't hesitate to give them a call if needed. read more

Remon came out the same day to look at our GE dishwasher. Our issue was the dishwasher would turn on and off by itself and then it would be off and won't turn back on. He suggested that it maybe 2 issues, either the panel or the board is out. We expressed that there is a light lit on the board which shows it is working. Remon was courteous and listened to our comments even though he is the professional here. He looked at the board and confirmed we were correct so the issue would be the panel went out. He got the part within 3 business days and fixed it for us. He is very professional and courteous. We would definitely be using Elite again. read more

Terrible!! IT'S BEEN A MONTH AND THE REFRIGERATOR IS STILL NOT FIXED!! They said they need to order part after part to fix it but each part takes multiple days to arrive and then they take days to come back to fix. This is literally the refrigerator we're talking about. Imagine going a month without your fridge!! They don't care. We have encountered missed work/ had to take vacation each time they came to "fix" it. No one has the time or money to go to work, then leave every they say. Not to mention all of the money that was wasted from the food that was originally in the fridge AND all of the money spent on eating out/ not being able to store food! This is literally ridiculous and we are angry! They even ordered the wrong part so now we have to wait more time! Why didn't they order all the parts at once? Why did they take so long to come back? Why did they tell us they couldn't send a new technician because the same technician is supposed to finish the job but then sent a different technician after the 3rd week and he still couldn't get it done? Why didn't the technician realize that it can't be fixed instead of wasting time? Would anyone at this company accept this terrible service toward themselves or their families?? I think not! read more

AHS selected this company to fix our Samsung washing machine that was making noises during the spin and rinse cycle. The tech tested it and said it was working fine without opening the machine. Washing machine continued to make noises and when I asked them to come back out..........they refused. AHS assigned the case to another company that came out, listened to the customer(us)and opened up the machine and discovered the source of the problem and was able to fix with 30 minutes. Very disappointing service from Elite. read more

Raymon was able to fix my aged GE dryer. He is prompt, pleasant and courteous and thorough. He answered all my questions and showed me why it was not working and was able to fix it in a timely manner. I will be happy to call on them for any other appliance issue that might pop up. read more

Raymond and Ramaz were excellent! Had my freezer, IceMaker, and dishwasher control panel working perfectly after their appliance repair appointment. They were prompt and had fantastic customer service. Thank You! read more

Excellent service. Timely. Very professional. Above and beyond working to get my washer fixed same day.

Raymond came out to our house on a late Saturday afternoon. Within an hour he had our washing machine back in business with a new drain pump and our freezer drain unfrozen and working again. Great guy. Polite, patient, efficient, knowledgeable and reasonably priced. I highly recommend Elite Appliance Repair for you household repair needs. read more

Excellent troubleshooting skills! Fixed an ailing refrigerator. Then was able to correctly diagnose an oven issue that others could not. I'll be a repeat customer as needed and fully confident in my recommendation. read more

We sent an inquiry through Yelp to ask about availability for fixing a broken dryer and they responded right away. Raymond arrived at my house in under two hours, had the necessary part with him, and replaced in under an hour. Responsive and efficient. Will definitely use him again! read more

It is great to have an actual electrical engineer come to solve your appliance issues. We have used Elite on several occasions to fix our refrigerator, oven, and dishwasher. They are professional, logical and timely. As an electrical engineer myself, I recommend them highly. read more

Raymond responded quickly to the text for a dryer repair. He arrived quickly, diagnosed the problem and was able to repair it because he had the part on his truck. I Would recommend him! read more

Had an issue with our KitchenAid oven and gave these guys a call. Someone was at my house in less than an hour. He identified the problem, ordered the parts, and was back in less than a week to knock out the repair. Service ws top notch. If you are in the Wylie/Sachse area I highly recommend you give them a call for any appliance repairs you may need read more

Absolutely awful experience with Raymond and Elite Appliance Repair. Over a period of three and a half weeks, Raymond was unprofessional, unhelpful, and my LG refrigerator is still broken. Fridge stopped cooling so I called Elite Appliance Repair to help. They had good reviews, so I thought it was a sure bet. Raymond came out within 24 hours and said the compressor failed. We agreed to replace the part. This is where things go bad. After a week of not hearing an update, I call/text Raymond. He still had not ordered the part: because it an LG appliance, the customer has to give a Letter of Authorization to the repairman to order the part. Okay, no problem, but why did this take a week to happen? A week and a half later, no additional updates. Calls and texts to Raymond. Randomly, on a Monday, he texts me at 12pm asking if I can be home at 1pm for the repair. He gives me an hour notice. "No, I can't, I'm at work." Then radio silence for two days. He obviously has the part, but I don't hear from him again until Wednesday. Again, he asks me to be home with an hour notice. "No, I can't, I'm at work." Another two days go by with radio silence. Finally, on Friday, I call Raymond. He can have a technician come on Saturday, and I saw that works, but only between 1pm-4pm. The appointment is booked, finally. Saturday at 3:30pm comes and goes and no technician. I call Raymond, who says the technician is running behind and will be at my house in an hour. 4:30pm and 5:30pm come and go and no technician. "Fine, this guy is screwing with me, he has no intention of helping me," is what I thought. Then, at 7:30pm on a Saturday evening, his technician finally arrive. I have guests/family over for a birthday party, but fine, the technician is finally here, let's get this over with. At 9pm, they are finally done and leaving. I think "great, this is finally done an over". Next morning, I wake up to verify that the fridge is cooling and fixed. Nope! Friday is still as broken as the day I first called Raymond and Elite Appliance Repair. Thankfully, I didn't pay anything except the $75 initial call fee. Save yourself a lot of time, frustration, and worry and go with another repair company. I have been living without a fridge for nearly a month, because of Raymond and Elite Appliance Repair. I am not sure if I did something to offend Raymond or made a faux pas at some point or he is just awful at his job, but Raymond has terribly communication skills, crew management skills, and I would not trust him to change a light bulb correctly. read more

Raymond arrived within the expected time frame and was EFFICIENT as hell! Finished in maybe 20 mins? Very professional and knowledgeable, now I have ice for this HOT TEXAS SUMMER! read more

Ramone is amazing. I would only use him. He is very reliable and kind and so professional. Everything is always done perfectly the first time. I would give him 100 stars. Just a really great person!! read more

Our outdoor small refrigerator stopped cooling at the end of last summer. I had Elite Appliances Repair come out to look at it since we are in the season of outdoor living again. Unfortunately, there wasn't a permanent fix for our problem. He said he could temporarily fix it, but it probably wouldn't last long so there wouldn't be a warranty on the work. I appreciated the honesty and we decided that we would just buy a new one. I would definitely use them again. read more

Raymond was very professional and courteous. He worked quickly to identify the problem and provided a fair estimate on cost for repairs. I will use his services again if needed in the future. read more

Highly recommend. Hard to find a truly honest AND knowledgeable professional to repair appliances. Raymond quickly diagnosed the problem and provided the fix without up charging me for unnecessary expenses. Will definitely call him again! read more

Recommended business. Raymond is a man of quality, he is very experienced and so knowledgeable

Raymond has no clue how to diagnose problems in built-in refrigerators. He simply orders un necessary parts at your expense and makes money on those as well. I'm still paying for the mistakes he made on my 10K frig few months ago. Do NOT trust the stars. read more

Raymond, the owner, was great but more importantly to me; he was honest! Our washer broke and when I called he was at our house in McKinney within a few hours (like he said he would be). He could have made a lot more money by telling us he could replace our broken transmission on the washer but instead suggested, because of the age and cost to fix, we get a new washer. I really appreciate honest repair people. It would have been less $$ for us to have Raymond's fix than buying a new washing machine and more $$ in Raymond's pocket if he had sold us on him fixing. He only charged us for a service call, and he spent about an hour diagnosing the issue. I would recommend Raymond and Elite Appliance for all your appliance repair needs! read more