Great service. Had a problem with dryer and called On Time Appliance. Showed up on time schedule appointment around my time. Diagnosed problem gave me a price and repaired within a reasonable timeframe Highly recommend for any appliance repairs. read more

My Scotsman ice maker had issues, so after some research, I chose On-Time Appliance due to the positive reviews and the fact that they are local. I was able to make an appointment pretty quickly, despite the upcoming holiday. Wayne was straightforward, professional, and conscientious. He quickly identified the problem and explained it in a way that I, with no background knowledge about appliances, could easily understand. Most importantly, Wayne told me the exact price of the part and the cost of labor, and that is exactly what I paid. Not a cent more. Finally, he worked efficiently, respecting my time. I highly recommend On-Time Appliance and plan to call them when I need another repair. read more

Hands down, great service! Great price! Great communication! Quick response and service! Thank you Wayne, you are exceptional! I am a customer for Life! Ty read more

I want to say my appreciation to Wayne. I called him on Saturday for my fridge not powering on after a power outage. Wayne called me back on Saturday evening with his busy schedules, made a special trip on Sunday morning to come help us, with clear communication on his arrival time. He did diagnosis quickly and found the solution. I really appreciate his help on weekend. He is very professional, courteous, punctual, knowledgeable, clear in communication with confirming arrival time. I will sure ask his help again for any appliance problems in the future. read more

Due to circumstances beyond their control, they could not follow up on the warranty for a service call. So they refunded my money so I could get another service to come out in a timely manner and get my refrigerator fixed. read more

Gil with On-Time is quick in every sense & honest with every customer. He's got a talent for repair and will work with others' schedules during the week. The company's built around making things run smoothly; I was very surprised to see the negative reviews here on Yelp; my experience has been nothing but professional & curteous. read more

Wayne with On-Time came out to fix our 9 year old refrigerator. Tried his best to keep us from having to buy a new compressor but couldn't save it. Gave me good tips on how the help the new compressor last longer as well as other kitchen appliance hints. Will highly recommend him to my friends. read more

Dependable. Another repairman recommended on-time when I needed dishwasher repair. They were able to come in the next day. Valuable. I typically have paid less using On-Time than I have had using my "home warranty." Repeat-user. I have called them for three different repairs from two different houses. They have repaired a dishwasher, diagnosed a range as being too expensive to repair and should be replaced, which I appreciate, and a very reasonable price for a high-end range repair after a fire. The most recent repair required an expensive part, which they overnighted and installed the next day. Even when they have had to come out twice, they charge a simple quote, and the time they recommended I replace an item, the charge was $60, but that included a very complex, rich diagnosis. read more

Do not use this company! I called On Time Appliance in Aug. 2017 to come fix my oven at my home in Richardson, TX. After coming out a couple of times, they said they had the part but when they tried it it didn't work. Then they said they thought the power to my oven was bad and I needed to get an electrition out to look at it, but to go ahead and pay for the part ($468.88) because after we got the electric fixed the part was guaranteed for 1 year. We had an electrition come out and the power to the oven was fine. I called On time appliance back, after coming a few more times they kept saying the part must be bad, finally by the end of Sept. they said they didn't know what was wrong and they would refund my money, but it would take 10 days. Well is has been over 6 weeks and they have still not given me a refund. read more

Excellent service from this company in fixing my broken refrigerator. Showed up on time and fixed the problem efficiently. Because of a computer glitch they initially mislaid my phone number and details of the appliance, but still drove out to my house at the scheduled time to keep me updated on the situation. This is the second time I've used them and they've delivered both times. read more

Our LG fridge was acting up and the freezer was frosting up on everything. Aaron came out and assessed that the drawer was mis-aligned, leaving a gap that allowed warm air into the freezer. Took him about 30 minutes to adjust it. He called ahead to let me know when he was going to arrive, he was clean and presentable. I was happy to pay the bill which was a good value. read more

Horrible all around. Customer service is horrible, don't bother calling the receptionist, the guy is slow and all around incompetent. Technicians say one thing and then report back another.......then all around decline the work. Absolutely horrible!! Go elsewhere!!! read more

After having my washing machine poop out on me in the middle of a cycle (full of water) a friend of mine suggested I call On Time! The serviceman got here so quickly, and was very courteous and trust-worthy!!! He fixed my washing machine so that it was working brand new!!!! I learned that they repair appliances of all sizes. I'm excited to have found them as a back up incase of any more mishaps!! I would definitely recommend them to anyone!!! read more

Wayne is the best ! I Definitely reccomend him for your next appointment ! He can fix just about anything and any problem you have.. they moved locations but their service is just as great! If you want a good trustworthy and affordable Appliance Repair Service, just call my good friend,Wayne he has your back. read more

I don't understand the negative reviews for this company. I've used them 3 different times to fix several appliances in our condo. Each time has been an overwhelmingly positive experience. If they can't get out that same day I call they always provide a timeline and show up when they say they will. Their prices are the most affordable for the quality of work that I've found and despite what that one negative review claims, they do honor their warranty. It's great knowing I won't get ripped off by a tech who doesn't know how to diagnose the correct issue or get charged a service visit without even getting closer to the issue being fixed (or being told that it can't be fixed and be out replacing an expensive appliance because the tech doesn't know how to do actual repairs). None of these are things I worry about with On-Time Appliance. I've never bothered to write a yelp review, but both Wayne and his dad, have been such a refreshing experience that I want their small business to benefit from the many happy customers like myself who don't usually stop to pass on their positive experiences. I don't look forward to needing more appliance repairs, but when I do need them I know who we're calling. read more

Had Wayne out to fix the ice maker. He said he needed a part and would return the next day. He came again and worked for a couple hours and we paid him about $400. He said it would take a little while for the machine to cycle and start working again. 48 hours later and not a single cube and the machine actually running hot. Called him and he said he would come over the next afternoon. Cancelled plans to accommodate him because we needed ice. He never showed up, never even called. Then he dodged our calls for a week and never returned multiple voicemails and texts. Finally got him to come again, he said he replaced the wrong part and would fix it but complained about not making any money on the job. He said he would come back the next day with the correct part. We cancelled plans again to accommodate him. AGAIN, no call, no show. Completely stood us up again. Now we are out $400 and still no ice. Irresponsible, unresponsive, not competent. read more

Horrible customer service! Looked up the company online, called and spoke to a man for 20 minutes regarding a issue with my oven (explaining the problem, model, etc.) and set up a appointment for Monday between 12-2. Sat at my house on Monday until 2:05 waiting then decided to call again only to find they had no record of my appointment and the man on the other line made no attempts to reconcile the issue. Seriously? I take 2 hours off work of my personal time and you can't give me anything? Other than "well we have a 2 o'clock open" (its 2:15 by this point mind you. read more

They are perfectly on time and took great care of my kitchen while they were removing/dismantling my microwave. Very informative, helpful, quick and neat. Really nice guys work for this company. They explained the issue clearly after they revived my 30 year old microwave! read more

appointment scheduled for 9-10 am. Did not bother to call and said it would be 12-2 pm. The company name is a lie. Hope the repair is better read more

Wayne with On-Time Appliance Repair could not have been more professional! I was house-sitting for our daughter when her frig died (with a little help from me, unfortunately), and they were out the same day I called. I initially had them order the $380 part for overnight delivery even after Wayne had carefully explained my options and the possibility the part might not be the entire issue, which couldn't be known until it was installed. After a couple hours of thinking on it, I changed my mind and visited a nearby outlet source. Wayne was completely gracious about me changing my mind. I don't live in this area but if I did, I would never call anyone else. Clearly, this is a company that can be trusted and relied on - and provide service with a friendly smile. read more

My Sub-Zero frig stopped cooling yesterday. I called On-Time Appliance Repair this morning and was scheduled for early afternoon. They confirmed my appointment by e-mail, called me 30 minutes before arrival and showed up on time. They diagnosed the problem within minutes, left to pick up the part, returned within one hour and fixed the frig. Price was reasonable. One of the repair guys happened to have repaired the freezer two years ago...same promptness and expertise. Will use again. read more

I had a problem with my Whirlpool Cabrio(top load) washing machine which is not draining so I google for a technician near my place. Found this company On-Time which has apparently has some good reviews. The guy that I talked to said that they can come the same day, and yes the technician came the same day and he was prompt. He even called that he was on his way. After asking me some questions he then pushed some of the buttons on the control which shows that it was not working. He then took his screw driver and open up the washer to show the control board on the back. Hmm! He didn't even bother to run a diagnostic to check what error codes will appear on the display. Anyway, after checking some wires on the control board, he got out to get his phone and called somebody, gave the model no. of my washer and then told me that my washer needs a new control board. He told me that the new control board will cost $360.00 and added that he will take out the $45 fee for coming and looking at the washer from the cost. So, $315. Still not good since I can get a new machine from sears outlet for that price. Total time the technician spent in my house from entering the door to writing a receipt was probably 10mins. I was left with still a broken washer and $45 less. After he left, I checked online for that part (control board) that he said and saw that the part was only $168 in amazon. To make the story short, I ordered that part put it on the machine and voila, machine still doesn't work. (Argh! that technician diagnose my machine wrong). I went back online and searched on how to repair my Whirlpool Cabrio with a problem of not draining. I came to some forums and youtube on how to fix it. Well, I was already decided to buy a new washer so I will not really lose anything if I open it up myself. When I run the diagnostic (which the technician didn't do) it tells me that something is wrong with the drain pump. That's the part that I need to look first but before that, I have to drag the washer from inside the house to the garage with probably about 5 gallons of water that I couldn't scoop up since it was under the basket. I open up the back cover and turn the machine on the side to drain the water and also so I can have access to the drain pump. When I was on the process of removing the drain pump, I saw that there's a lose wire that connect to the bottom of the pump. I stripped the wire, connect it back, put the machine upside and drag it back to the laundry room, connect the water hose, plugged it in, pushed the power button and there you go, problem solved. Packed that part that I ordered in amazon and send it for return. So for this review, I will give that technician 1 Star for wrongly diagnosing my washer, not even bothering to run a diagnostic test. At least he was right on giving me a receipt. For On-time Appliance, here's my receipt no. 381517 so you will know that I'm not making this up. read more

They refused to work on my whirlpool dryer with an F01 error code. What's the point of taking the time off work to meet them at home and have them not work on the appliance that's broken? Now I have to schedule with another repair company and they will be out in two days. Two more days of laundry piling up. No thank you. read more