Our refrigerator in our garage is only a few years old but it started making a noise off and on so we called John's Appliance Repair last week. Aaron came out the next morning and was able to make a repair that was definitely less expensive than replacing the entire condenser fan motor. Aaron was very nice and professional and ended up gluing the magnet onto the motherboard or something like that. We had to keep the unit unplugged for 24 hours to allow the epoxy type glue to dry completely. I plugged it in 24 hours later as instructed and the refrigerator and freezer compartments got cool and have since stayed at the appropriate temperature. And here we are a week later and it is still doing just fine. If that repair hadn't done the trick and we did need to replace the fan motor, they are all on back order and I am confident Aaron would have been able to retrofit one that would work, with no problem. I am just disappointed at how cheaply appliances are made these days. But glad that I know who to call to fix them when needed. I highly recommend John's Appliance Repair! read more

What's happened to Johns Appliance Repair in Plano TX? Did they recently change ownership? Nothing about this experience was like it used to be. They used to be my go-to appliance repair for myself and my 2 rental houses. This time washing machine leaking when not running. My back and forth with them went on 6 weeks and it never did fix it! * 2 now-shows * 1 new part (sensor) installed for $300 that didn't fix the problem * 2 other new parts (pump and stabalizer) ordered for $700 that I said no to and told them to leave because what the guy was saying didn't even make any sense at that point. * Forgot to order one of the parts that I didn't need but that set it back about 3 weeks. Now, it's been correctly diagnosed and fixed it needed a new water valve. The valve was never shutting and continually dripped. With 3 different parts recommneded for replacement and none of them were actually parts that would fix the problem! The guy who came out literally was like a the Key Stone Cops if they didn't speak enough English to have a conversation. It was so ridiculous - one of the no-shows was due to the fact that "another customer had a last name similar to mine." Incompetence throughout the entire operation now read more

I have used this company three times for different appliances in three different properties. I have also tried various companies and most are in the business to either: 1. Overcharge you. 2. School a "housewife". 3. Not fix the problem and charge you anyway. JAR has been a life saver and I have referred them to friends since I found them 2 years ago; I'm so glad I finally found a company I can trust. All problems have been fixed and I especially appreciated that they suggested to buy a new dishwasher after I described the problem; they even suggested to use Sears outlet and I found a new one for 2/3 of what it would have cost to repair. with them. They could have fixed it and I would have been satisfied, but they clearly care for their customers and they have won my future business. read more

We called this company out for a hinge problem on our oven. They diagnosed the problem after taking the door off of our oven and said we needed to order parts to complete the work. The service technician put the door back on improperly and the door fell off and broke the glass. They said that the manufacturer does not make these doors anymore and there was nothing they could do to fix this new damage. They now refuse to respond or do anything about our oven that is now completely out of commission. read more

KNOW THEIR POOR WARRANTY BEFORE CALLING... Just to make sure we didn't have a problem with our Scotsman ice machine pump install we ordered the parts through Johns and had them install it, $940. I think they had to come back twice because it was leaking. Since then we've had Scotsman send someone out now twice also this year, but now because the machine was not making ice. First time on 3/30 and then in July. Scotsman tells us the pump is bad. So we call John's Appliance and they send us an invoice we never saw before showing their shoddy warranty... 30 days on Labor and 90 days on Parts. Ha, are you kidding me? There is a line on the invoice to recognize the warranty with a signature. Guess what? Yep, it's blank. Never saw it never signed it. Before this we used our ice maker in our Subzero refrigerator. Same thing, we let Johns use their more expensive part. They had to come back twice to fix it, and now it's still not working. Save yourself the frustration and call someone else! read more

I called John's Appliance Repair for a fridge that was not cooling proper. This was for a stroke victim's house who could not remove items in freezer to ice chest. I was told that the soonest they could be out was 5 days. The dispatcher then called me back and said they could get someone over that very day. The fridge was repaired within 3 hours and no food was lost. Wonderful company!! read more

They ghosted me! Surprised as I am a previous customer. My fridge went out Saturday night. I called John Sunday expecting they would be closed. They were and I left a message for them to call me Monday morning. I followed up again around 10AM Monday and again got their voicemail. I again left a message. I waited till noon, then called someone else (Michael's). He picked up the phone immediately and my service was scheduled for Tuesday morning. He came as scheduled and fixed my problem. Today is Wednesday and I am still waiting for John's to return my call. Their loss. Michael's is my new guy. I have my own house plus some rental properties. I guess John doesn't need the business. read more

Great job. Repairman arrived right on schedule after giving us a one hour window. Unlike other companies that give you a 4 to 8 hour window. Awesome customer service and everything is working as it's supposed to now. Thank you. read more

We had a problem with our dishwasher and I called Johns appliance repair in the morning and they answered the phone and promptly scheduled matt to come out the same day. He showed up on time and quickly diagnosed the problem. Very impressed with the professionalism and quick diagnosis and affordable repair. I thought I was going to have to buy a new dishwasher! Great job. Matt was friendly and helpful as well. read more

Thank you to John's Appliance Repair! Our Whirlpool washer needed service and within one day of calling, Matt came to the rescue. After running diagnostics, he was able to efficiently repair the issue without needing to order new parts. And the total cost was less than another company quoted to just show up. I will definitely be using John's Appliance for future needs. read more

Found John on Yelp after washer stopped working. He was able to come out the next day. Per John, motor in Kenmore washer was 15min fix but was just over $300 for a new motor. Nice, friendly service. read more

John Shafik was supposed to come fix our Ice maker. Liberty Home Guard warrant services assigned them the claim. I believe it is is son Matt who called me on 12/12 and told me they would be here on 12/13. I took the whole day off to wait for them. They never showed up and never called. He called me and left a Voicemail saying they would be there Tuesday the 13th. These inconsiderate and extremely unprofessional people never emailed, texted or called to say they were to unprofessional to show up. If these people are that dishonest, unprofessional and are clearly liars, why would anyone hire them to fix their appliances? How do you trust liars like this? They are pathetic. I lost a whole day of work for these people. They could have at least called. Avoid this company. There are actually honest and professional people who will treat you right. read more

Hands down the best repair service I've ever used. Our dryer stopped putting out heat, so I was faced with the option of buying a new dryer (ugh) or finding a decent repairman (double ugh). I went with the latter and hoped for the best. I wasn't on yelp at the time, so I had no way of knowing how super John was at serving his customers. He had great google reviews, so that was enough to take the risk. What was great: * Easy to get in touch with to make an appointment, by both email and phone. * On time. (No seriously, ON TIME for the appointment) * Flexible with our work schedules * Knowledgeable about dryers - found the problem quickly and knew how to fix it. * Had the parts with him to make the repair right then. * Reasonable price I highly recommend him and would use John again if we have any problems and want to keep our good old dryer going for a few more years. read more

My washing machine needed to be repaired, so I called John's Appliance Repair, since I had seen all the excellent recommendations here on Yelp about John's Appliance Repair. And I'm glad I did! Matt arrived on time, wearing a mask and he kept a respectful distance - plus he discovered the problem fairly quickly and explained exactly what the problem was. He made sure the machine was running well before he ended his service call. Matt was very friendly, professional and provided a wealth of knowledge about appliances. And not only was I happy with the great customer service, but also with the reasonable cost to fix my machine. Thanks, Matt and John's Appliance Repair!! read more

Thank you for repairing my washing machine. Wasn't sure what was wrong but John found wires that had been broken. It's fixed now and and I couldn't be happier with his work. read more

They were in and out quickly and got our ice maker and dishwasher working again. I would use them again.

John Shafik was supposed to come fix our Ice maker. Liberty Home Guard warrant services assigned them the claim. I believe it is is son Matt who called me on 12/12 and told me they would be here on 12/13. I took the whole day off to wait for them. They never showed up and never called. He called me and left a Voicemail saying they would be there Tuesday the 13th. These inconsiderate and extremely unprofessional people never emailed, texted or called to say they were to unprofessional to show up. If these people are that dishonest, unprofessional and are clearly liars, why would anyone hire them to fix their appliances? How do you trust liars like this? They are pathetic. I lost a whole day of work for these people. They could have at least called. Avoid this company. There are actually honest and professional people who will treat you right. read more

Aaron was very knowledgeable and helpful as he repaired and cleaned my appliances. Great service that i highly recommend

Unfortunately, I suggest you avoid John's Appliance Repair. I had Aaron put in a new icemaker in a Maytag refrigerator and it's never worked correctly. Additionally, he's been out three times to fix it and although I understood from the desk lady that there would be no charge for follow-ups he charged me $75 per visit. And, it still freezes up and leaks melted ice everywhere. So, I spent $225 on service calls and over $200 for the new icemaker. Frustration is at a huge high. read more

Hard to tell what kind of service they provide since they don't even bother to return phone calls. Left 2 messages over 3 business days trying to schedule a service appointment and still haven't heard back. Business must be great when you can afford to manage potential customers in such a rude manner. read more

One phone call to an extremely pleasant receptionist led to a wonderful first experience with John's. Matt is the absolute best repairman I've ever used! He was friendly, respectful, knowledgeable, and very adept at his job. He clearly loves what he does, and it shows. He told me he was very excited to get to work on my parents' 31-year-old Maytag washer! And he replaced the worn-out valve quickly and expertly and had it running in great condition in no time! I couldn't ask for a better experience and will definitely call on John's again if necessary, and recommend them to all my friends! Thanks, Matt!! read more

Aaron was fantastic, professional, and courteous. He fixed our malfunctioning cooktop at a very reasonable cost. We know who to call if we have any appliance issues in the future. read more

Matt was supposed to come back (we thought) to have another look at the dishwasher that continued to leak. Between 9 and 11, we were told. Hadn't shown by noon. Now 1:30, and when I call, all I get is an answering machine. I've left several messages. We'll call someone else. read more

Prompt and courteous service when you need it. Have had them out to fix my fridge and my dryer.

Perfect service - not only did the tech find the issue right away, he had all parts needed on the truck! Fast - safe service - fair pricing. I highly recommend them. read more

I called John's and after a short conversation with the person who would not tell me his name when asked, it turns out it is a call center that handles appointments, eventually hung up on me after spending time giving me rates, and appt was setup and a service charge fee that had to be paid up front with a credit card. I was not comfortable with the service call fee prior to having any service done and expressed that I would have to think about it. Immediately I was hung up on and left with a dial tone. So I called back and talked with another person and voiced my concern of what happened. The rep apologized then asked if I would like to set up and appt. I told the rep no and that the way I was treated in my first phone call I would not use their service. Would not recommend this business if this is how a potential customer is treated. . . read more

A great experience starts with the person that answers the phone. Sometimes sweet and sometimes snarky is not a great experience. Contacted to have dishwasher and refrigerator repaired. Couldn't fix refrigerator since it was of LG origin but said she would send (Jerry?) because he would probably take a look at the refrigerator ice maker, since I was a nice customer. Husband met repair person and he took a block of ice out of fridge ice maker and got some junk out of the top sprayer of dishwasher. Charged standard trip charge and said it was good for a 30 day warranty. Called last Tuesday and said neither the dishwasher or refrigerator were repaired. Receptionist said she would call in the new motor for dishwasher and call me when she had ordered it. No call back, I contacted her on Thursday and was told she would pick motor up that day and Brian would be out Friday between 3pm and 5pm. At 4:45 I called to see what was the problem. Answering machine was on and no more contact. Summary - I am a repeat customer and always had great service. This experience definitely reflects a serious lack of customer service and communication. Will seek out new appliance repair company, no dedication to this company anymore. read more

My dryer stopped working and I reached out by email in the middle of the night. By morning they sent some tips to see if I could fix it myself, turns out I needed to replace a part. Aaron showed up, explained what we needed to do, and quickly fixed my dryer. I really appreciated his professionalism and he showed up with a mask on and maintaining distance. They fixed my dryer quickly and at a very reasonable price! read more

So expensive. The work took less than 15 min and was not complicated at all. He literally installed a hose I already owned. $108.

I had John's Appliance Repair come fix my microwave. It was pricey but it was back to perfect. Based on that, I had them come to repair my old sub zero. I was quoted about $3500 for repairs that would put it back to factory perfect. This process took a very long time for the old parts to come in and get done but that was alright. I love my old fridge. The insulation was not put in correctly and I cannot get them to come back to repair it. It's been since April and I have over a $3500 investment that is letting in warm air. read more

I made an appointment via phone for them to look at our dryer. I was given a time slot from noon to 2:00 PM on Wednesday. At 2:15 I called (no answer) and left a message asking when they would be here. I called again (no answer) after 3:00 and left another message asking if they were coming today or not. It is now Thursday at 9:30; they still don't answer the phone and I have not heard a peep from anyone. They have both my home phone number and my cell phone number (which was on my person all day yesterday) and I can't imagine for the life of me how they can run a business this poorly. read more

The number listed for this business doesn't even work. "Welcome to Verizon Wireless, you're call can't be completed as dialed."

Ten minutes flat! Not only did he diagnose the problem from my description and bring the part with him, but he knew a way to repair the dryer without taking it apart. I'll remember John and call him the next time I have an appliance problem. read more

John has repaired my ice maker in my previous home and recently did so in my new home. He has always been on time and repaired them efficiently. read more

The cold water setting on our 20 year old washing machine stopped working on Sunday. I forgot to call John on Monday, the first thing my wife asked me when she got home that afternoon was did you call the repair guy. I called at 7:45 am Tuesday morning John called me back with in the half hour. He had an opening for 10:00 am to 12:00 pm, I took it and asked if the repairman could call before he comes so I could run a few errands. He call right around 11:00 am, and said hes was about 10 minutes out. I told him I was about to check out he said no problem, he could wait for me if I was few minutes late. I arrived a little after him, I explained the problem and then demonstrated it for him. He said he could fix it if he had the part which he did. It took all of 30 minutes to repair the problem and look the machine over. They charge a service call fee for the trip, if you have the work done then that fee is waived and you pay a flat rate for labor and parts. Mine was under $200.00, the transaction was easy he swiped my card I signed the screen and he emailed my receipt to me. There is a reason for the five star rating: - They arrive between the times they set. - The repairman was very friendly and professional. - The job was done as specified and billed accordingly - he whole process was easy. This is my second time I have used Johns Appliance Repair; they has always been a straight forward regarding the work, professional and quick. If you are in the Plano Area there is no one else to use. read more

I used John's Appliance Repair to fix a leak with my older-model fridge. I had Aaron come out and he was prompt, took care of the issue quickly, and didn't mind that I was on a conference call at the same time. Aaron explained what had happened and gave careful instructions to avoid for the future. They took CC as a form of payment which was beneficial. I thought the price for the repair was reasonable too (less than $150). He was in and out within 20 minutes. Overall, I plan to use them again (if an issue were to arise)! read more

Have used them many times and been pleased. However, our refrigerator wasn't cooling as well as it should and it was pretty obvious that it would need a refrigerant charge. We told the woman who answers the phone that, but she wanted to send someone who was unable to handle adding refrigerant. Her explanation made no sense - customers didn't like paying $500 for it. We called a competitor, they diagnosed it as low on refrigerant, added some and it's working perfectly. And it was $150, not $500. Very disappointed with John's on this. read more

When the fridge is out, the food is spoiling and getting hot, who ya gonna call? Don't call the Ghost Busters on this one. You better call John's Appliance Repair. This place is great. Aaron did a fantastic job and was very friendly, courteous, helpful, and even fixed some other things wrong with my fridge. And at a very fair price. My fridge lost its "cool" Thursday night and by Friday morning everything was getting in the "Danger Zone" (40 °F-140 °F). I quickly got my frozen food over to a gracious neighbors house to keep it from spoiling and packed other non-essential cold items in some coolers with ice and ice packs. I quickly got on Yelp, and based on the good reviews from Yelp, I called John's Appliance Repair immediately at 8 AM. John answered the phone, and immediately I had an appointment for Aaron to come by and check it out between 3-5 pm. Since I work 30 min from home, I asked John if he could have Aaron call me when he was arriving at his appointment prior to mine and that way I would not have to sit around and wait. He said he would do that. And it happened. Aaron called me and gave me plenty of time to get home and he arrived about 15 min after. He had my fridge running in 20 min. and fixed some other issues with this "home purchased asset" that had not been working for some time. The price paid was very fair and reasonable for such short notice, quick service, and great experience. I would recommend John's Appliance Repair to any of my friends and family. I wish I had some cold water to offer Aaron but alas - it took quite a while to get the fridge to "Safe Zone". Sorry Aaron :-) Thanks for a great experience. read more

This business would get 10 stars, if possible! I found my appliance repair man! Tragic story: I was out one night for a friend's birthday. When I got home, I decided to get a glass of water from my fridge door before I headed to bed. I noticed a puddle in front of my fridge, and I didn't spill any water. It was when I opened up the side by side fridge that I saw water pouring out of where ice should be. I found this business on Yelp and promptly visited their website to find out more about the services they offer. They are an accredited member of the BBB (awesome!), certified in most all appliance brand repair, they're bonded, and they are community stewards offering discounts to seniors and active military personnel. Did I mention the service call is only $39.95? I have to tell EVERYONE!!! John owns and runs the business with his wife, and John is very personable and professional. John was able to send Aaron out to look at my fridge on Monday, the day after it broke! I had a two hour service window from 3 - 5pm. Aaron showed up promptly at 3:15 and got right to work diagnosing my fridge's problem. Well, as it turned out, the compressor was bad so that meant buying a new fridge. Aaron told me about several appliance shops and sales happening in my area, which goes above and beyond customer service in my book. He even called Lowe's on speaker phone with me right there to verify their sale details on a specific fridge I was looking to buy. -Professionalism, check -Promptness, check -Knowledge, check -Customer service, check -Customer for life, CHECK! read more

My 16-year old Kenmore washer stopped spinning. So after checking with the BBB and Angie's List (yes, I do know about some issues with them), I cross-referenced some names, read some online reviews, and came up with John's Appliance Repair. The woman who answered the phone was extremely friendly, and it was one of the most painless instances of setting up an appointment. She gave me a two-hour window and took down my number. On the appointed day, they called me within the time window and headed over. After listening to my description of the issue, they offered up some ideas of what was wrong and provided me with an estimate within the first five minutes or so of looking at the washer. I accepted the estimate, and the problem was fixed within thirty minutes. Afterwards they told me what to expect--some burning smells--for the first 2-3 washes, and I paid with a credit card. Since then, I've done four loads, and it has worked perfectly. All-in-all, it was such a positive experience--from the first call to the professionalism of the work--I will definitely use them again. read more