I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I hired Rescue Air & Plumbing in 2023 for routine maintenance on the original AC in our home. What…read moreshould have been a simple visit turned into high pressure sales tactics. They claimed safety issues, pushed contracts in front of me, and scheduled installation for the next day. I tried to cancel but was told I was locked in. I ended up spending around $30,000. After the installation, every maintenance visit came with aggressive attempts to sell me more services I did not need. Then the new system failed in 106 degree heat. The compressor failed at only 16 months old. Communication was poor, and I was left without AC for about seven days. I had to repeatedly chase them for updates. They did not have the part, did not follow up, and someone finally arrived at 10:30 PM after days of waiting. They gave me a two year complimentary membership as compensation. I assumed the membership would end after the two free years. My card on file had expired, yet in May and June 2026 the company suddenly began charging me again. This suggests someone manually updated my card information without my permission. I never authorized a renewal, never received a renewal notice, and never received invoices for any charges. They refunded the charges I caught, but then claimed I owed $95.80 for four months of fees that were never billed and never agreed to. I asked for written confirmation of a zero balance and never received a direct response. They only responded to the BBB and stated the account was at zero. Based on my experience with both service and billing, I strongly recommend being cautious before using this company.

Scheduling the appointment for my duct cleaning was a breeze. Maria was very helpful and even…read moreassisted with a last minute reschedule from my side. There was no attempt to upsell and the promotional rate was offered. Paul Boyd, who is the owner is a certified and knowledgeable gentleman who is an expert in his field. He did an energy audit and identified areas to improve efficiencies. He also highlighted areas that were good, which is not something most businesses do. At no point was there a push to sell or upsell. His main focus was to ensure that the customer got the most from his visit. Will be using their services to fix some of the issues identified. The duct cleaning was scheduled for a different day. The techs arrived early and were very efficient and thorough in the job they performed. The work and cleanup was completed to my satisfaction. The pricing for the duct cleaning is competitive in comparison to other companies in the market. I highly recommend the services of Climate Doctors for your duct cleaning and sanitation. The superior ratings online are totally reflective of my personal experience with them.

I received almost an immediate response to my inquiry. I spoke with someone on the phone who was…read morevery knowledgeable and they were eager to find a way to meet my aggressive timeline requirements. Darell showed up on time and got right to work. They did a fantastic job and they were very careful as they worked around my home and personal belongings. After the cleaning, I had a question regarding one of the filter sizes and inquired about before and after pictures. I received a follow up from the actual owner of the company after hours, who was eager to share all of the finer details of the service. He then proceeded to offer to come out and do a free energy audit at my home. This is the company you wanna do business with. Great service excellent follow up and they had a better price than the other company I had been contacted by.

Had them clean air ducts after moving into new place. Ryan was responsive late at night when I…read morerequested quote and scheduled for next morning. Christian explained everything, took before/after photos, and gave maintenance tips. Maybe slightly pricey but quality work. Ducts needed it badly based on what came out.

From the owner: Piedmont Duct Cleaning brings a breath of fresh air to Dallas homes and businesses with…read morecutting-edge air duct cleaning services that prioritize your family's health and comfort. Since 2015, this locally-owned company has revolutionized indoor air quality throughout the Dallas area, combining state-of-the-art equipment with genuine Texas hospitality. Manager Ryan Roberts leads a passionate team dedicated to removing dust, allergens, and contaminants from your HVAC system, ensuring every breath you take is cleaner and healthier. What sets Piedmont apart in the competitive Dallas market is their commitment to transparency and customer education. They don't just clean your ducts—they empower you with knowledge about your home's air quality while delivering exceptional results that speak for themselves. From residential duct cleaning to commercial HVAC maintenance, their comprehensive approach tackles everything from pet dander to construction debris. When Dallas residents choose Piedmont Duct Cleaning, they're not just hiring a service—they're investing in cleaner air that transforms their living space into a healthier haven.

Joe was professional, on time, and did a great job cleaning our air ducts and dryer vent. Highly…read morerecommend!

Joe came out and cleaned my dryer vent, but in the process he unseated the washer's drain hose. So…read morewhen we ran the washer it flooded our laundry room and kitchen. I asked for a refund ($200) for my trouble (about a 2 hour cleanup), Joe refused, said he "doesn't give refunds". He offered a free vent cleaning, why would I ever allow this company back on my property?

I had all my air ducts and return cleaned today…read more They did an excellent job. They were very careful to cover furniture and flooring with plastic. They wiped down all the vents and sanitized the HVAC system. Highly recommend them.

Had an excellent experience with OKeefe and Orlington Of Pure Air. The father-son team told me the…read morepricing over the phone for my Duct cleaning. I have a 50 yr old three floor condo that has (most likely) never had the ducts cleaned out. mold was blowing out my vents after a new AC install and that's why I called them. They protected all the areas of my home and got to work- they vacuumed, brushed and sanitized all my ducts many times over- the amount of mold in my ducts was DISTURBING (to say the least!). It took several hours to get every duct cleaned out but they did all the work and left my condo very clean and smelling great when they were finished. I'm sure the amount of nastiness in my ducts are in the top five of worst they ever seen! I will be bringing them back in a year for a follow up clean. The air in my condo already is crisper And the musty smell in my home is gone. So glad I had them come out and they were incredibly friendly and honest as well. I know they were more affordable than the other companies that do this and the price never went up when they saw how much work my job would be- and it was a lot of work! Having found them on Yelp- this was a yelp-win for me (and that's not always the case). Thank you OKeefe and Orlington for the work you did. It was a pleasure meeting you.

No one wants to have to call an AC repair company, especially in the Texas summer heat, but if you…read moreneed to, call Nicks. The fan on my outside unit stopped blowing and after failing to diagnose the problem myself, I called Nicks. Great customer service upfront and I got the incredible Chris to come out and help. Turns out the contractor failed and Chris, being his amazing self, showed me what was wrong, how he figured it out, and more. I honestly cannot recommend Nicks enough. They're honest, kind, and fast, and will continue to be my AC go-to's.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

We hadn't cleaned our ducts since we moved in 25 years ago. Several rooms weren't getting air flow…read more Bunnara and his family crew installed new ducts, new AC inlets and outlets and dampers to control air flow. We couldn't be more pleased with the work. They also added insulation at a reasonable price. We're ready for the summer heat! Jim and Julie C Frisco

Needed duct cleaning after purchase of new home. They were on time, efficient, knowledgeable and…read morevery friendly. Would recommend highly and will definitely call again when services are needed.

Great service! Well priced and overall quality work. Will use them again in the future. Ben and…read moreJohn were amazing

This company installed a chimney cap on my 52 year old chimney and did a complimentary chimney…read moresweep. Extremely satisfied with service, quality of product and price. Every aspect of this installation was excellent. I highly recommend Safe Air Duct and Chimney