Disappointed on Our Anniversary -- Reservation Mishandled and Poor Quality Experience
My wife and I have been trying to visit the Bavarian Inn for some time now, and we were finally able to make it happen this year for our anniversary. Unfortunately, the experience left us disappointed and frustrated -- and it fell far short of what we hoped would be a special night.
I called Friday just before 4:30 PM to book a reservation for Sunday evening. I was told 7:00 was busy and was offered 7:15 instead -- no problem. I was then asked if I preferred formal or lounge dining. I asked about the dress code for formal and was told, "just don't wear sweatpants." I opted for formal and thought nothing more of it.
We arrived early on Sunday and found the gift shop, an odd little room poorly lit and uninviting, filled with random merchandise -- including a Taylor Swift/Kelsey plush ornament, which felt entirely off-brand and more like someone didn't know what to do with the space. After a quick browse we grabbed seats at the bar. I had the Bavarian Brothers Oktoberfest, which I found had a noticeable tartness to it -- not typical for the style. A properly brewed Märzen should be clean, malty, and smooth -- not sour or acidic. Tartness in this style usually points to brewing flaws: contamination from wild bacteria, excessive lactic acid, or fermentation issues like acetaldehyde, which imparts off-flavors resembling green apple or vinegar. None of that should be present in a traditional German lager. I followed it with a Dunkel, which was fine. My wife ordered the lager but it was unavailable, so she settled for the pilsner. We also shared some appetizers: the truffle fries (delicious but a very small portion) and the sausage sampler, which was a big letdown. The sausages seemed waterlogged as if they have been in a steam tray for entirely way too long, sliced into slivers, and laid unceremoniously on top of sauerkraut. Flavorless and unimpressive, I hate to be this critical but I've had better bologna from the super market. No sear, no snap, no flavor. A German restaurant that can't even execute sausage properly is a bad sign and it made me begin to wonder if I should rethink what I had planned on having for my dinner entrée. I noticed someone order the chicken sandwich -- it looked fantastic, and I debated ordering it myself, though I felt odd ordering pub fare at a German-themed restaurant. I was now conflicted as to what to order.
As our dinner reservation time approached, we closed our tab and approached the host stand. I asked about the large number of guests wearing name tags and was told a Washington committee was in town. They then brought us to our table -- right across from the host station and next to the ramp to the lounge. I immediately said, "Wait, our reservation was for the formal dining room." I was told, "No, our note says lounge seating."
Never having been here prior how would I know that there were two seating areas with different reservation blocks had I not asked for the formal dining area? Why wouldn't I have asked for formal seating for an occasion such as an anniversary? The staff was completely dismissive and it was clear they had mishandled my reservation. My belief is that whoever took my reservation didn't realize the formal dining room was booked for the event, took my reservation anyway, and didn't bother to call me back or correct the error. The table they seated us at was just 15-20 feet from the bar where we had already been sitting. Same menu, same noise, same atmosphere. I might as well have stayed at the bar.
To be fair its not such a big deal to sit somewhere else but the table provided was terrible and the entire situation had left such a bad taste that I doubt I could have enjoyed myself so I thought it was best to remove myself and try to salvage the evening. We found an Irish pub just 10miles down the road and had a wonderful evening complimented with great food & tasty beverages.
This was supposed to be a memorable evening for our anniversary. Instead, it became a reminder that sometimes places with a good name and pretty setting don't always deliver where it counts: hospitality, consistency, and care.
We likely won't be returning. read more