10.50a -appt -I presented a BLACK SCREEN.the phone still rang - however no display . The genius-…read morestated a $ 324 screen replacement would fix the issue. My iPhone 14pro max was out of warranty. I decided to purchase a new iPhone 17 thin.. I wanted all data transferred from old to new . I was told there needs an encryption security feature added to my account before the transaction was complete . --the APPLE STORE COULDN'T add the encryption--I was sent to the AT&T store ! AT&T plugged the phone --it worked ! The AT&T representative suggested a new screen & battery' both covered under warranty ! I'm so disappointed the Apple Store almost cheated me into buying a new 1k. Phone .. Apple couldn't assist with nothing --a whole waist of time ..

No one says "Hi" when you walk in. Just a sea of customers and no sequence or intake-system coupled…read moreby no management of the floor.

I've had the home internet with verizon for 3 months now and STILL cannot even make an online…read moreaccount to use any features. At first I used the "make a one-time payment" option each month, and even that stopped working. It no longer accept my account number at all even though the internet is still working and being used. I have spent several hours on the phone and did multiple physical visits to the upper arlington store Over the last 3 months. Their completely useless reps are not only are the condescending and act like I just don't know how to sign up for an account, they still refuse to escalate to someone higher up who might he able to fix whatever bizarre glitch is happening to my inaccessible account. Since I refuse to call and spent several minutes just trying to get past their answering machine robot (which also absolutely awful) just to pay my monthly bill, I'm cancelling and switching to spectrum, who I despise with a passion. Verizon is so incredibly terrible I'd rather have the shitty service spectrum has, which I didn't even know was possible.

Today the rep here quickly diagnosed the issue with my IPhone and changed out the SIM card for me…read more She was super friendly and professional. Was a great experience especially after the store on High Street in Clintonville wasted my time attempting to troubleshoot the issue on my phone with no resolve.

If you guys open till 8pm,don't close at 7:50!!! One lady she still was there,but she ignored…read moreme,and didn't open the door

My story began in July 2022, now require a cell phone number everywhere, and no matter how I…read moreignored it, but I had to buy a mobile service. I drove to the nearest T-Mobile store down Henderson Road. There I was warmly greeted by a young pretty woman, we began to arrange the service. I have my mobile number and wanted to keep it, the sales assistant explained to me: - First I need to buy a service with any number and then the company will transfer the service to my number. Very interesting is to do payment, the store has a wireless terminal if you use a card a printed receipt for payment cannot be provided because no printer there and in the case of an argument, you do not have proof of payment. Those, if you paying cash, then it is not possible to prove payment. It is up to store owners discretion where the cash will go - to the private pocket or to pay taxes. After some time, associate called T-Mobile, turned on speakerphone so I can hear, and the company told us that they could not switch to my number, it was expired. Then I said that I want to cancel this service. In the process of talking with the company, it turned out that in addition to $15 for the service, they charged me $10 for the SIM card and this amount of 26.95 with taxes is non-refundable in any case even if I do not use service. She didn't warn me that the SIM card costs $10, and since I didn't have a receipt, I didn't know about it. What else I would like to say about the low level of training of the store staff, in my presence, (another woman store consultant) came a male client of Sprint with a problem phone. His family has three phones and only his phone has a weak signal level and therefore misses calls, obviously a problem with the phone, but instead of changing the phone in warranty, she replaced SIM card and the person left thinking that the problem was solved. Of course he will come back and drive 50 miles to the store again just one way. During to be a client of T-Mobile I have some simple questions, it posible to solve using chat on T-Mobile website. I discovered another problem - waiting for the operator to answer forever.

I am a veriaon customer & thry havr always been fine with me! Although the automated voice can be…read morequite irritating when they do not put you through to the department you asked to speak to!

Really poor service. Signed in and was "next"in line. Waited 30 minutes with no one even…read moreacknowledging our presence. We were the only customers waiting in the store. One other customer was talking to a rep. 3 employees were more interested in closing the store than waiting on us. 7 pm came around and they closed. We never got helped and left as they locked the doors.

The biggest complaint I had was when you sign in they ask you what you are there for. I only needed…read moreto return an older piece of equipment we replaced. That didn't seem to matter so why ask. I was fourth in line and still took an hour and a half because people were there with phones that needed help because the phones are smarter than us users. They should have one person out of 6 or 8 just for returns and the line would go much faster. Took me 5 minutes once my name came up. Ridiculous system.

Wish I could leave zero stars. Called Customer Service (CS)…read moreto speak about grievances, I turned on my call recording, she heard it notifying her of this (I had surgery a week ago and can only use one arm, unable to type notes). I took over my 82 year old grandparent's account a month ago (beginning of March). I changed all of the info to match my contact, the bills come to me, everything. The CS rep refused to speak with me, mockingly asked if I changed account info today, was arguing with me; I asked her to stop interrupting me, telling her that I needed to express my concern so I could be assisted properly. She hung up on me. I went online to see if I could downgrade services; redirected to their awful CS phone line (833.949.0036). Left this on their site: 1. Terrible "why wasn't this helpful options" - three choices that do not encompass legitimate concerns. "it wasn't what I searched for", "it was confusing" (seriously?), "it has inaccurate or incorrect info". 2. Making it impossible to downgrade services - upgrade and give you money, no problem - do something about abhorrent scams on seniors being charged $400.00 a month for internet, home phone that they haven't had in 10 years, and TV; which includes a DVR they have no idea how to use, and receivers/cable boxes in bedrooms that no one lives in (who are hard of hearing and cannot advocate for themselves), no can do. 3. Corporate greed at its finest, on such a disgusting level.

Horrible customer service...Nutjobs.......My whole life never filled out a complaint form and have…read morebeen in customer service for years ...Thursday night 20 min before closing trying to get a SIM card replacement since my new phone did not work. Nobody wanted to find a solution by calling corp. Nobody was in the store....The Delaware store was 5 stars...Avoid this tuttle store in Dublin...If my phone worked I would of recorded this...and they knew we have been customers over 10 years. If you are an owner of this store you need a recording on at all times. The second lady that just wanted to state we have to close is a serious liability.......

Top notch customer service. Despite the fact they were closing in 10 minutes they took the time to…read moreexplain the current deals and sales. They listened to our responses and were respectful of our answers. They weren't pushy they took time to make us feel comfortable.

I had a claim for a broken screen and was referred here by my carrier's repair plan. It turned out…read morethey just the screen protector was broken but we needed to change the claim which was proving difficult. I still received excellent service and the fix was fast and free due to the claim. I would definitely come here for any repair needs.

Excellent customer service and excellent execution of service! They even cleaned lint and jumped…read moreup a dust bunny! Crazy!! . Replaced my screen, and was done in an hour.