We had a great experience buying ​our Caldera Makena Hot Tub. Shawn Brown was our sales person at…read morethe Glendale store in Sparks. This is a large financial purchase​ and I usually do my research​ before making a purchase like this. On Memorial Day we stopped by to check out the sale and committed​ to buy that day. When I got home I was worried that I made too quick of a decision​ and started to research​ the tub we bought. We ended up buying the exact tub I would have bought anyway after doing a lot of​ research​. Shawn guided us to the right tub for my family right out the gate. When you go to buy your hot tub, don't expect to get it quickly. 6-weeks to get delivered, which is fine if you are prepared for it. I was sad but I got over it. The tub was delivered this past week and the delivery crew Anthony, P.G., ​and Scott unloaded and placed the tub perfectly, they were​ very nice and professional​. I am very happy with my purchase. I am doing the install and maintenance​ myself so my review is only related to sales and delivery. ​​

I stopped in to buy a few supplies for our Hot Springs salt water hot tub. They had exactly what I…read moreneeded, and the sales clerks were nice.

Today at Nevada Spa & Billiards, I have the greatest Five Star Custimer Service Experience, finding…read moreand buying my first ever, chosen Stealth Pink Flame Pool Cue and Beautiful Athena Pool Bag. The prices were very fair, the selection was great and my experience was off the chart Exceptional. Thank you Sabrina for taking time with me and helping me with my new and very beautiful Pool Cue Stick. Thank you for teaching me that I can add a bolt in the bottom of my Cue Stick if I need a bit more weight. I felt Joy finding my Cue Stuck & New Bag and I Hope in my future, I will purchase a diamond table for my new home. I am a very serious pool player. I am working to qualify with my Pool Team, to go to Vegas next May 2027. Wish me luck! If you are looking for a business that really cares about you, please check out Nevada Spas and Billiards. Ask for Sabrina. This truly was a Five Star personal Experience finding my Beautiful Pink Flame Stealth Pool Cue Stick & Athena Bag. I will buy my spa filters here as well! Julie A

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job, they did a GREAT job, I paid them. ..ya know like real simple business stuff nobody does anymore. I was super pleased. (Pool table refelt)

Totally appreciate the follow on support/check-in calls the first year after I purchased the tub. I…read morehad a couple of early issues and each time the staff was very helpful, quick to respond and professional. Thank you!

We had a great experience with Spa and Sauna. Mark and Scott totally took care of us. Helped us…read moreselect the model and color that we wanted, and kept us posted about the backordered status of the one we wanted (we knew the dark color was backordered when we placed our order and wanted to wait). Gave a great veteran's deal and recommended a guy to build us a custom gazebo around the spa so we can use it year round. Totally recommend the enclosed gazebo, especially up in our area- we're using ours year around even if its pouring rain, windy as hell or even snowing. And they did a beautiful job. Did a great job of the delivery and set up. 100% happy with them. UPDATE: A year+ after installation, we got a "flow error" message on the screen over the weekend. Had a text conversation over the weekend and tried the suggested trouble shooting but unfortunately didn't fix the problem. BUT- they had a service technician out to the house by Monday afternoon who fixed the problem and got it fixed for us. Again- another stellar service. So rare to get such phenomenal service from a company these days, but they've knocked it out of the park every time we've dealt with them.

Great experience from start to finish! Would absolutely use them again. We did a bathroom remodel…read moreand could not be happier with the results.

This is my granite countertops after 5 years. We came home to this. Please don't do business with…read morethem!

Granite Planet I walked in yesterday. Found exactly what I…read morewanted and saved 50% compared to another place just visited. Can't wait to see what the final product will look like.

Arrived with three other customers pulling into the lot…read more. We were the second one in the door and another gal behind us. Not sure if she had an appointment, but the gal that came in after us, was quickly being helped. So we just wandered looking at the different options. We did have a gal ask us if we had any questions. Now I'm deciding on getting new bathroom counter tops to my kitchen, so more decisions to be made. I've been wanting new countertops for a while, but had to prioritize with the backyard and the interior of the house. Very impressed with the pricing and choices available.. Of course the ones I liked had a sold sign! Now off to find a fabricator.

Amazing experience so far. Bob is fantastic- no pressure,…read morevery knowledgeable, helpful before, during and after the sale. We bought a Caldera hot tub and are so happy with it. Great quality. The installation was first class. Nice guys who cared about our yard. Service after the sale is awesome. The pad on the rail on the stairs needed replacement and they came over within a week and took care of it. I highly recommend Spa and Sauna in Carson city (Bob in particular). My only regret is that I didn't buy my hot tub a few years ago.

I typically don't write longer reviews, but I was so impressed by The Spa and Sauna Company (TSASC)…read moreI'm going to. After a long a long decision process on whether to buy a sauna online and install myself I decided to look into brick and mortar companies. TSASC Carson City was the 1st. and only company I visited. The Carson City sales team (Bob and Grant) were very helpful in walking me through the numerous options on both and help me select a sauna and a spa that suited my needs. The sauna I purchased was a FiINSAUNA Fiera Infrared IR200. I'm very happy with this purchase. I chose to have to have TSASC to do the sauna install which I'm happy I did (and would recommend if you have the available funds to have them do the install). . The install team was very professional. I was impressed with the care and how they communicated with each other while installing the sauna. I now referred to them as the A-Team.. The spa I ordered is a Caldera Kawaii. I'm still waiting for delivery to-be scheduled but I know I'm good hands with the TSASC and I'll try and update this post once I receive it. The TSASC support team was also awesome with their coordination and follow up calls. I HIGHLY RECOMMEND TSASC.

It was a pleasure working with Jeff in the measurement process of our job. Jeff was very helpful…read morewhen we changed our minds from a combination of luxury vinyl plank and carpet, to just carpet. We felt very welcomed from the moment we walked into the showroom and were greeted by Karen. Karen listened to us and helped us pick the products we wanted to work with, according to our needs. Moving my 87-year-old mother in and having senior adopted dogs, our cheap laminate flooring that came with the purchase of the home had to go. Keith and Tim did a fantastic job of removing the cheap laminate flooring from our house this past month. We replaced the flooring in the primary bedroom, living room and the two main hallways with Shaw Pet carpet. Going from the cheap slippery laminate flooring to this cushy padded luxury feeling carpet was such a great decision and I would highly recommend Cambell's Carpet for any of your flooring needs. If the day comes that we decide to remove all this carpet and go with a high-end luxury vinyl plank, Cambell's Carpet will be the company we will talk to first.

They installed our carpet in our brand new home 33 years ago. We still have the carpet in our…read moreupstairs and it still looks good.

the salesman Liam was great. I am glad i went back in a bathing suit and even tried out a model in…read morethe showroom...nice option that Liam suggested. The showroom is well appointed, clean and well lit. All in all a pleasant shopping experience. Installation: Liam followed up well when i had a problem after delivery, he was knowledgeable and helpful. It took a while but the-repair/service dept fixed the problems and Liam came out to show me the setup and maintenance. Also happy with my selection

Absolutely abysmal service after the sale…read more Both the tub (Hot Springs Grandee) & more recently the cover (SmartTop) were purchased through this retailer. All spa servicing has been through them as well. Thus, it's not like we're unknown to them. Those are both big ticket items. And yet, we're treated as if they're intentionally blowing us off. Michelle, when she responds at all to repeated inquiries regarding a faulty installation (18 months ago!) , she does so in monosyllables. As if she simply can't be bothered. Her colleague Jeri, who ostensibly schedules the service visits is scarcely better. We have been summarily back-burnered. Thus, the reviews you read here are very telling. Very telling indeed. I don't generally write bad reviews, but feel compelled to do so here in order that: A) By the grace of God, Scott takes some ownership of a situation that has involved the SmartTop manufacturer (who has sent parts repeatedly to Spa & Sauna), the manufacturer of the *struts* that the manufacturer sources, and Spa & Sauna themselves, and B) that you, dear reader, don't become the next poor schlub that has to deal with this retailer. They are quite simply the least caring outfit I've EVER dealt with, and they ought to be ashamed.