SUMMARY: Great customer service. I mean, really great! I'm new to suppressors, did some homework, and the guys here (esp. Brody) helped fill in the blanks very patiently.
BACKGROUND: Wife and I moved to this beautiful (and free) state nearly 2 years ago, and I want my wife and I to have the best shooting experience and training here in TX. I did some homework on suppressors over the past 2 weeks and decided to go with a store w/ the Silencer Shop kiosk and this store was the closest one. And I heard good things about Bauer in my FB gun club.
EXPERIENCE: Luckily we beat the crowd because the shopping and registration experience took about 1.25 hours. We were handed off to Brody since he had the most knowledge of suppressors of all the staff members in the store at the time. Let me tell you, he was a wealth of knowledge. Plus, he patiently explained EVERYTHING to my wife and I based on his experience. I had some ideas (based on friend's feedback) of what I was aiming to buy, but Brody was able to tell me in very simple terms the pros and cons of several models and narrowed things down to two types of each caliber I was looking to buy.
And another very significant thing: both Brody and the other staff member were absolute gentlemen towards my wife and never condescended towards her because of her newness to the firearms world. I really, really appreciated how they treated and explained things to her in the time we were there.
KIOSK: The kiosk was very simple to use but very tedious to go through. No fault of the shop, of course. Contrary to some people, background checks are thorough so for all y'all who *think* purchasing anything firearms related is like buying a box of cereal at the grocery market, you're sorely mistaken.
RETURN VISIT? Yup, I found another great gun store in Denton! I'll have to wait a bit they say (4-5 months) while the ATF evaluates my background, but in the meantime, I'll visit Bauer if I need anything else. Thanks, gents!
(No pics of the inside of shop for obvious reasons) read more