Emailed me back immediately, concise and to the point. I'm a young woman also, so going into any…read moretype of car shop is intimidating. These guys were very nice and I felt safe there!

The only thing I regret about going here is that I didn't write this review much sooner because…read morethis place deserves 5+++++ stars. Sure, go online and I'm sure you can find places to get the same batteries about the same price from a dozen places, so how do you know where to go? You to the place that goes ABOVE & BEYOND what any customer should/would expect to provide A++++ customer service. Remember the days when all locally owned businesses had that "small town/everybody knows your name" type of service and relationship with their customers? It's MORE than that at Battery One. I needed to get replacement batteries for my motorized scooter before I flew out of the country early the next day. The batteries I need aren't normally in stock at battery places so I was relieved to find they had them, but would be closing in an hour. GPS said it was a 45 min drive, so I jumped in the car but it was rush hour so traffic was bad. When I called from the road, they assured me they'd stay open until I got there. I finally arrived right at closing time and bought the batteries. Because I had never put in batteries before, they kindly offered to do it for me even though they were now closed. He got some tools, took out all the screws in the battery case but it wouldn't open. We both looked to see if there was a screw he missed, a secret clasp or some trick that he/we missed but no luck!!! The only thing he thought might work was to drill out the screw holes in front so it would release, however, he didn't have a drill in the store. He said the Home Depot, which was about 10 mins away, would probably do it for me for free and that he'd even wait for me to go there and back since I was in such a bind. I almost wept! By the time I got to Home Depot, got help and came back, another 30 mins had passed. As he patiently changed out the old batteries, we chatted casually and I found out he wasn't the owner but he knew that the owner wouldn't mind him keeping the store open to help. He also said he was supposed to be playing at a softball game right then but he didn't mind being late. Wow. I felt terrible. But SO impressed by his kindness. After he put the batteries in and made sure the cover was back on the best he could, he even waited for me to take a quick ride around on my scooter to make sure everything was working before he helped me load the scooter back into my car. It was an hour and 15 mins after closing, but he gave me a warm friendly smile and wished me a safe drive home. OMG! You'll never get this level of care and service from a box store or Walmart. Like I said, batteries are batteries. But this kind of service is unheard of! Thank you Battery One. THANK YOU!

Battery Sharks shipped a replacement to a battery that failed at delivery. I did a quick…read moremeasurement and showed the video via a link. Received the replacement quickly. Battery Sharks was honorable.

I purchased 3 batteries from Battery Shark a few years back for our alarm system. Our first one…read moredied recently so I plugged in the 2nd battery. Remarkably it was dead as well, despite no use. And then I plugged in the 3rd and it too was completely dead. I reached out to the customer service and they stated that if I had not charged each battery every few months, they would die. However, there were no instructions or information provided that indicated I needed to do as such. Battery Sharks customer service agent, Phil, was of no help or sympathy to resolve the issue given the mistake by Battery Sharks absence of any instructions or notification on these batteries. I would not recommend buying from them when there are so many other much better Battery companies out there.

We received the best service here. They helped us out tremendously with a vehicle battery issue and…read moregot us back on the road safely. They went above and beyond what anyone would expect. Highly recommend

Went in for a battery for my car key fob. I by mistake asked for the wrong one. I ran back in and…read morethe staff was beyond helpful in exchanging/assisting me get the right kind! This place is great.

The amazing people at Batteries plus helped me find batteries and test my old cameras to see if…read morethey were working! The only downside is that they don't have readily available batteries of all kind but they sure can help you find the ones you are looking for.

I always like this business people are helpful. Prices are fair. Thanks for your service.read more

This company is incredibly deceptive. They advertise that they have an address in the United States…read morejust to make sales, but then after you place the sale, then they notify you that it's shipping from Hong Kong and you're not going to get it for 3 weeks. I tried to cancel the order due to this deceptive practice and they refused. Their prices are two or three times higher than everywhere else I found but I ordered from them because they said they were in the US and I knew I would get it quicker. I'm not looking to wait 3 weeks to receive a battery. I would have just ordered it from China at the cheaper price myself had they not been deceptive. Do not order from this company!

Jeremy is fantastic!…read more Had to buy new wheels for my kids jeep Will definitely use this place again the customer service is to notch

Excellent, fast, honest service. Unbeatable price. No upselling. I feel so good about my customer…read moreexperience I plan to tell all of my friends!

Highly competitive prices. Personal service. Definitely a "go to" for battery services.read more

I woke up this morning with a dead battery. Got a jump start and headed to work. Called Battery One…read moreon S Potomac Street in Hagerstown MD to see if they had a battery for the car and they did. I drove over on my half hour lunch, battery was installed AND I had time to get lunch and be back to work in 34 minutes. These gentlemen are on their game! HIGHLY Recommend

Great place very knowledgeable people and very friendly and very willing to take time out to make…read moresure you leave happy.

I needed to replace the key fob battery for my 2021 Lexus RX 350 and received a superior level of…read moreservice from Alan. Took a few minutes and I was out the door. A great example of excellent customer service.

I was pleased enough with the service here to make time to leave a review, somethign I rearely do…read more I came in today (3/14/24) for help becasue the casing on my combined key/fob was cracked and falling apart. The gentleman working there offered me a great solution by providing a replacement key/casing and did the repair right away, while I waited, for a fraction of what a replacement would have cost at the dealer. This was so convenient and so much less expensive than I was expecting. Great friendly service too.