About 25 years ago, I purchased my first mobile phone. It was a flip phone that displayed the time…read morein a tiny window when it was closed. Of course it was cool and I was too! I was also that guy who no longer needed to wear a timepiece. Fast forward to Spring 2023, and It was time for some home cleaning. I opened up an old box I found in the closet and there were my watches. They truly brought back so many memories when I found them. Each one has a very special meaning from a special period in my life. Over the last month I decided to start wearing my watches again. I took the one that is the most important to me to Batteries Plus, for new life. I was so pleased with the value, friendly service and efficiency that I've taken my other watches in too. Now I wear a timepiece just about every day and I don't have to grab my phone out of my pocket for the time anymore. It really is nice to just turn your wrist over for the time of day. "Everything old becomes new again."

I tried to get 3 keys cut and programmed. After 30 minutes trying to figure out if I could bring my…read moreown uncut keys, he told me yes for an extra $25 fee over their keys....then after 30 more minutes while he tried to find a SKU to scan, he said he couldn't do it. It was a weekend and they can only program keys on M-F. He then proceeded to cut the 3 keys after waiting for 3 hours. It was only $33, but for 3 hours?? Funny because they asked me to review my service 3 times, on the 3rd time I gave them this horrible review....don't ask over and over if the customer doesn't respond!

I loooove this place! First off the best thing they do is clean out the charger port of your phone…read morefor free so it can hold a charger cable well after it gets fuzz and dirt build up after a while! THAT in and of itself makes me love them cause an iPhone repair charges for that. But I've also been replacing the battery in my manual Fossil wristwatch for 16 years and I only paid around $20 once for a lifetime replacement membership for the life of this watch. They are also always very friendly and have other obscure batteries and lightbulbs when you need them.

For the store on Brodie Lane: 5 stars. I brought in a 25 year-old toy (with 25 year-old…read morebatteries). The technician carefully removed the little door to the battery compartment, which is extremely small, and then carefully removed the batteries, which were nearly cemented in place. It took several minutes but he got the old batteries out, installed the new ones, and the toy now works like new. Thank you!

Lacks good business sense and basic customer service. The Battery Geeks are a small husband and…read morewife team that work out of their home. I rented a battery for a CPAP machine for camping that ran out of juice in a few short hours leaving my boyfriend to gasp in the middle of the night. When I called for a refund, Steve spent a considerable amount of time defending himself and putting everything in writing in a long email to avoid a losing any $$ instead of a simple compromise. He charged us full pop after he got the battery back, claiming to have tested it. Which no one couldn't verify. It's a shame that he spent all that time quibbling over $130 instead of focusing on any kind of customer service. Not someone I would want to do business with again. If the operate this way, they won't be in business much longer anyway.

I bought a new computer from Dell but found out that it had an "integrated" battery (that had not…read morebeen noted at the time of sale nor did their sales people know it). So I would not be able to buy backup batteries from Dell. But what might work was an external battery/power source. This is precisely what The Battery Geeks specialize in. Since this computer was so new on Dell, even Dell was not prepared to answer questions as to Voltage, Amps, plug inner and outer diameters. So I was lucky that Steve had the patience and interest to sleuth this out with me. In the end, we were able to determine that Dell had designed an beautiful computer (the XPS 15 Touch - 9350) that was a serious power suck. He had a $300 external battery but it would be sucked of power within an hour ... and I would need 6 of them to cover the 6 hours of extra battery time I needed. Normally, a high capacity computer battery will cover you for 3 hours and cost you ~$150-$175 each. Sadly, the only solution was to return the computer to Dell. But Steve spent an hour being very helpful and informative. He knew I was looking for a reasonable solution so I could keep this computer. He wasn't able to sell me anything (not his fault) but, the almost-customer service was awesome! He knows his battery solutions!

Dropped in at this location last weekend because of a dying battery. The assistant manager, tested…read moremy battery confirming my suspicion. He then swapped out my old with a new one in less than 5 minutes. He and his staff that I encountered were knowledgeable, professional and polite

O'reilly's recently opened up next door to my apartment building in North Austin off McNeil. I've…read morehad to go here to return something.I bought in another state and also to buy new windshield wipers which they were happy to put on for me at no extra charge. Everyone was very friendly and helpful

Stopped by to grab a screw extractor and had no idea how it worked. Parts guy found perfect size…read moreand showed me how to finish my project on the jeep. So nice and helpful. Part was only 9$ and could be happier. These guys know cars !

Don't ever come to this location. They will screw you over just to try and make a sale. Went in to…read morepick up a battery that was bought online. Guy said he'd install it since they offer the service for free. Before the new battery the battery was dying on us and was supposed to be replaced long ago. The new one would not start unless he jumped it. Tried to start it again with just the battery, still wouldn't start. We went back in to receive a core refund for our old one. Went back out and we got a jump to go home. Mid backing up the car completely turned off on us. Came back out and gave us a jump. Hooked up the machine and told us we'd need a new alternator. He tried to sell us one inside but I told him our mechanic replaced the part not even 6 months ago and it was under warranty. He asked if I trusted my mechanic and I said yes. We left. He told us we'd have to drive back through small streets with our headlights off since the lights drain the battery so much. We drove it home and it was already dark. Had my mechanic come out and he said someone tampered with the alternator and he showed me, it looked like it had been smashed in and some pieces had been broken off. You could also see greasy fingerprints all around it. He then showed me that the battery was not even properly connected. Said he wouldn't be surprised if the battery gave out a few months later from being put in improperly and driving it that way. He fixed the battery connection and replaced the alternator that was still under warranty for no charge. Never trusting another O'Reillys again. Shady people.

One of the first concepts that you learn in business school is caveat emptor, latin for "let the…read morebuyer beware". Long story short, I bought a computer online, which I thought was new as it was not listed otherwise. However, it was an older unused computer that had been souped up with more storage and memory. Pro tip: Do not buy a computer online. Go into a store, so you can ask questions. Not sure if this refurbished computer is the cause of the crack in security or something else. Have you ever accidentally viewed something online or clicked a link, only to receive that dreaded warning: "Your antivirus software has expired, and your computer is being loaded with viruses"? Really? Seriously? I checked my computer's antivirus system, and no viruses were detected. It was clearly a quintessential scam. Then came a loud screeching sound that made it seem as if my computer were about to blow up. The fake antivirus company even displayed a screen asking me to enter my credit card information. OMG...I knew it was a scam, but I could not figure out how to make the screen disappear. I tried using Ctrl+Alt+Delete to shut down the computer, but that did not work. The warning screen kept coming back, so I finally took my computer to Best Buy's Geek Squad. Fortunately, they cleared the error message by emptying my cache. It only took a few minutes, and everything was back to normal. I truly appreciated the Geek Squad's quick service. This cost of this service was covered through my service agreement.

I want to recognize Jack in the Microsoft and Apple department at Best Buy who was working on…read moreSunday, May 31, around 6:25 PM. He was amazing! Jack was very knowledgeable, friendly, and patient. He answered all of my questions, explained my options clearly, and made the whole experience easy and enjoyable. His customer service really stood out, and I truly appreciate all of his help. Best Buy is lucky to have employees like Jack. He deserves recognition--and maybe even a raise--for the great service he provides ! Thanks jack!

I purchased a paint removal solution and it didn't work. (See pictures.) Edgar both sold it to me…read moreand then said he could not refund it to me when it didn't work. Didn't care, didn't see how it didn't work. Asked me if I tried a sander. ‍ I followed directions. Wish I had gone to Auto Zone, because this O'Reilly's sucks.

Thank you so much to Chris for helping me with my battery! So kind and fast -- a life-saver!read more