Rulon is not one to follow through nor does he keep his word…read more We were seriously interested in supporting the community music store and purchasing a guitar. We spoke in detail over the phone for 47 minutes. We made clear what it was we were looking for. This was on a Friday and over three weeks ago. Rulon said he would get back to us on the following Monday. That did not happen. We called on Wednesday. Left a message with Jeff. Still no communition. We called again on the following Monday. Left a message with Jeff again. Still no communcation. If this is the result before ever making a purchase just imagine what it would be like if you did make a purchase. Rulon needs to step away from working with the public. He has poor P/R skills. ​ Always measure the depth whatever and whoever you get involved with before putting your feet in the water. You just may get bit or in this case be disappointed with very poor service. Mr. Vogel

My wife and I went in to window shop pianos, the piano gallery had an amazing deal on a beautiful…read morepiano. They helped me to set up a surprise for my wife and were great all the way around. Fantastic service and prices all the way around.

helped my dad get his stuff delivered. It went smoothly and the person working the front was really…read morenice. They were quick and precise with the job as well.

They closed early! i showed up 10 minutes before close I was filling out the box in my car. it was…read moreabout 4:56 when I walked though the door and everything had been shut. then next day, the man argued with me that I was a liar and no such thing happened. yeah okay after I took a photo and read my drive times on life 360 I have proof I was there before they should have closed.

Very frustrated with the management at the MyBullfrog Verizon store. I opened an account for myself…read moreand my wife when we moved to Pocatello last year, and we each bought a new iPhone through the Verizon store. About a month later, her work gave her a new iPhone and was going to pay her cell phone bill, so I went in to cancel her line with Verizon. The cancellation fee was $380. But a couple weeks later I got a call saying we had to GIVE BACK her iPhone, which we had paid for. Now I understand it was part of the contract, but it was in the very fine print that nobody ever reads. I felt we were being taken advantage of with shady business practices, so I went in to talk to the manager. He told me he would talk to the corporate office on my behalf and see if they could waive the mandatory return of the phone I had paid for. But he took the phone anyway. After that, I never heard from him again. After several emails and phone calls were never returned, I was obviously frustrated and annoyed with the lack of communication, not to mention that by cancelling my service one month after starting it, it cost me $680 between the cancellation fee and the phone I had to simply give back after I bought it. Like I said, I understand it's part of the contract I signed, but I feel the fees were exhorbitant and the communication with the management was misleading. I'm sure the manager never talked to the corporate office for me, and just ignored me after he got the phone I returned. Shady business practices and terrible management earn them a 1 star review from me.

What a great experience I had today with Dallas and his crew. Everyone that walked through the door…read morewas greeted. The customers even seemed to be having a good time. Just the atmosphere made you feel good. Im 65 and my experience was not painful !! LOL Couldn't of been better service. Thank You All My phone works great !

First off, kudos to a cute clever business name! We're visiting family for a funeral and needed…read moresame day alterations. All the ladies were awesome. They were thoughtful, considerate and professional. And quite affordable! We can't recommend this business enough! Thank you from the Greek boys from Los Angeles!

The ladies at Grandma's Sew N sews are friendly and professional. I got married a year ago and they…read morealtered my dress. Not only was it perfectly altered, it was for a great price! I'll refer all my friends. Thanks again!

***A company that truly cares about its neighbors.***…read more I want to give a massive thank you to Mountainland for their incredible generosity. During a major emergency home repair that could have cost our family everything, Mountainland stepped up and donated the use of all the heavy machinery needed for the duration of the project. It is rare to find a company so willing to put people over profits. Their contribution felt like a miracle that kept our water on and renewed our faith in humanity. In addition to that, their support of local families speaks volumes about the character of this business. We are forever grateful for their kindness and corporate altruism! Thank you, from the Magagnas

Wow, this is the best recycling place around. They take everything, and all the bins are in a row,…read morelabeled, with easy access. No need to drive around the whole yard looking for the right place for different recyclables. Electronic waste recycles here too! Inside. Extra thanks to Richard, who helped when my darn truck locked me out - without even stopping working. Very professional and helpful. They run a lean operation and a tight ship here.

They are the most worst place to go I took copper there they asked me for my driver's license which…read morehas understandable but when you have a stupid fucking yo-yo as a matter of fact the person that I gave my driver's license to was very unprofessional there that starts poking your nose in and harassing you about your driver's license that's when I take it personal I will never go to that shit hole ever again

Customer service was amazing. Wayne went above and beyond helping me. One of the best experiences I…read morehave ever had in any home improvement store

We purchased a brand-new Whirlpool front-load washer and dryer set from Pocatello Electric,…read moredelivered on 12/17/2024, because we wanted to support a local business. Unfortunately, this experience has been extremely disappointing. The washer became inoperable around 5/5/2025. A technician came out on 5/12/2025, ordered parts, and left. The washer was finally fixed on 6/3/2025. We experienced another issue later in 2025 but were able to get it working ourselves. Then, around 11/18/2025, the washer failed again--this time locking a full load of laundry inside. That load has now been trapped since mid-November and is very likely producing mold, creating an additional health and sanitation concern. We called Pocatello Electric repeatedly on 11/18, 11/19, and 11/20, but were told they were too busy preparing for Black Friday to address our issue. No solutions or alternatives were offered. It wasn't until 11/25/2025 that Mr. Appliance came out and ordered parts. Between 11/25 and early December 2025, Pocatello Electric finally provided a loaner washer and took ours back to their warehouse--but only after my husband physically went and stood in their showroom demanding help. This option was never offered during our many phone calls. On 12/15/2025, Mr. Appliance informed us the parts had arrived. Due to a misunderstanding, they believed our washer had already been exchanged and returned the parts. When I called Pocatello Electric on 1/20/2026 to check on the repair, they didn't even know parts had been ordered and seemed confused that our washer had been taken to their warehouse at all. At this point, I've had to take our family of five to the laundromat multiple times, and we've only been able to use our washer for about 9 months out of more than 13 months of ownership. Despite the washer being taken in for repair within the 12-month warranty period, Pocatello Electric now refuses to pay for the repair because the warranty has technically expired--while the machine has been sitting in their possession since November. Yes, Whirlpool bears responsibility for a faulty washer. But Pocatello Electric is absolutely responsible for the poor communication, lack of follow-through, and disregard for their customers once the sale is made. We tried to shop local and support our community. We will not make that mistake again.

Got a great new stove that had a problem. Mike, in spite of my husband being a butthead, got…read moresomeone out to fix the problem in a heartbeat! Many thanks.