Very frustrated with the management at the MyBullfrog Verizon store. I opened an account for myself and my wife when we moved to Pocatello last year, and we each bought a new iPhone through the Verizon store. About a month later, her work gave her a new iPhone and was going to pay her cell phone bill, so I went in to cancel her line with Verizon. The cancellation fee was $380.
But a couple weeks later I got a call saying we had to GIVE BACK her iPhone, which we had paid for. Now I understand it was part of the contract, but it was in the very fine print that nobody ever reads. I felt we were being taken advantage of with shady business practices, so I went in to talk to the manager. He told me he would talk to the corporate office on my behalf and see if they could waive the mandatory return of the phone I had paid for. But he took the phone anyway. After that, I never heard from him again. After several emails and phone calls were never returned, I was obviously frustrated and annoyed with the lack of communication, not to mention that by cancelling my service one month after starting it, it cost me $680 between the cancellation fee and the phone I had to simply give back after I bought it.
Like I said, I understand it's part of the contract I signed, but I feel the fees were exhorbitant and the communication with the management was misleading. I'm sure the manager never talked to the corporate office for me, and just ignored me after he got the phone I returned. Shady business practices and terrible management earn them a 1 star review from me. read more
