I needed a new car battery and this place had the cheapest I could find around. My husband is out of town serving (of course...that's when everything breaks) and I don't know a THING about cars NOR batteries. With that being said, my internet search that led me here included "installation", with their paired reasonable prices...I was sold! I was able to buy online and pick up in-store (win-win). When I came to the store to pick up and have my new battery installed, I was taken aback when I said, "I left my car running because I just jump started it" (all proud of myself, because my online research advised I keep the vehicle running for 20-30 minutes after jump starting), "should I shut it off or pull it closer to the building for the battery to be installed?"; his (associate named Trevor, per his name tag) response was "wellllll, I'm alone, soooooo....". I replied, "oh, do you guys not install batteries?". He said "well, I can, but I'm alone, so it may be a while". Ok, I get it, I'm patient and understanding. So I pulled my car closer to the store and went back inside. He was on the phone and I slipped back into an isle looking for flood lights (might as well while I'm here, right?). So I hear Trevor on the phone, with a snide tone asking the other person on the phone where he can find the battery installation tools and telling them, "yeah, someone's here and I guess..." (mumbles and speaks inaudible, because he has just noticed I was back inside the store). He continues to slam stuff around with an attitude and storms out the store without even acknowledging me, all aggressive. Oh, I guess he has his panties in a bunch, because he has to do his job. The phone was ringing, people are coming in and out of the store and he had to keep tending to his customers...all the while, I'm sitting there dumbfounded. Was I incorrect in thinking they install the batteries? So I search through their website, thinking perhaps I made a mistake and he was just being kind by helping me...as you can see in my screenshot from their website, I was right. So not sure why the attitude and rude treatment. Finally when everything was said and done, I had waited outside the store for at least an hour to get the battery installed, even though their site said "20 minutes"...
If you are looking to save a few bucks and can install your own battery...this place will do. If you need help and expect this store to do what they advertise, go elsewhere. read more