They always seem to have the oddball battery that I need. They will also accept my old batteries for recycling. I really appreciate that.

I went today for assistance with a key fob. Austin provided excellent customer service. He was very friendly and knowledgeable. I highly recommend this location and will be returning for service. read more

Had the best experience on a very early Friday morning (5/2/25), when my phone fell and to screen completely scattered. I desperately needed it for planning and meetings!! The guy (unfortunately i cant remember his name), immediately started working on it and within less than 15 minutes, I was out of there with a fixed screen and new (very strong), phone case! It saved my morning!! Thanks for the excellent service and friendly manner!! It was SO appreciated!! read more

Batteries Plus located at 1925 Gunbarrel Rd Suite A-101 in Chattanooga,Tn is extremely lucky to have Eric Hart as their manager. He is prompt, knows his store, product, and sticks to his word. In addition, his staff, listens, helps, and makes sure that you have been properly serviced. This is a well run store and I recommend them. Warren Posternack read more

Don't go here I got a battery replacement for my iPhone 12 mini when I picked up my phone they told me the original screen had been broken and they put on a aftermarket lcd screen and the battery they put in wasn't a genuine Apple battery so the battery goes down twice as fast as before and after they put on the new screen it's had several problems I've had to go back about 6 times now read more

I was referred to Battery Plus through my insurance company to repair a cracked screen. My phone worked perfectly fine but because my warranty was shortly to expire, I went ahead and filed a claim for the repair. It was so many red flags I ignored that could have most likely saved my phone. 1st red flag was calling speaking with a rep who could not confirm if they received my claim information even with the claim number I provided. I was in the area so I just visited the store location and provided another rep with the same information as the 1st guy and he found it. 2nd red flag that made me think...umm, was being informed it would take a week to receive a screen that was currently in stock at their Hixson store but because their delivery guy who travels from Knoxville had already delivered earlier that day, would not be back until next week, that's when they can do the replacement. Wow, but ok. So, I waited a week because Its not urgent that my screen is replaced. Again, my phone is in perfect condition other than the slight screen damage. Fast forward, it is repair time. I drop my phone off and was not offered any process paper work, jose and I talked about the repair and when it should be ready. He said he would start on it but finish it the following morning. Long story short, He called the next day (later than he said he would) and said the 1st screen was defective, it was not acting as it should so he overnighted another screen. Following day, no rush but I'm watching the clock because I'm eager to get my phone back in my possession. He finally calls and delivers the worst news a phone repair person could ever tell a customer. This guy told me casually that my phone was damaged beyond repair and I can tell my insurance company I need a replacement. I was dumbfounded and so confused like huh what, come again? He repeated himself carelessly like it was not a big deal. I received no empathy, compassion, apology, sensitivity, understanding, reassurance, accountability, commitment to make it right and honor their warranty, nothing!! No customer service skills at all. At this point, I am extremely frustrated at work myself, confused about what happened to my phone and what can be done to fix the issue. I'm trying to get an understanding of what happened to my phone. To say the least, jose was very rude, and argumentative, very smart at the mouth knowing he has destroyed my darn phone! His manager eric was not any better, he was worse than his colleague. No manager skills at all, I received the same lack of customer service skills from him. I asked what was he going to do to resolve the issue, I mean this was my phone. He told me blatantly NOTHING, my phone was ready and hung up in my face. They acted as if I could not be upset about my phone and the lack of answers they had for me. eric said I was the one who damaged my phone and had to bring my phone to them for repair! If I had not damaged my phone, they would not have had to try to repair it. They were the victims. No accountablity at all, just blaming the customer. He refused to attempt to have a specialist try to save any information they could, he refused to pay the difference if my insurance charged me more for the replacement. Just useless and unhelpful. Later that day when I went to pick up my phone. The other employee jack, refused to give me my phone because I refused to sign a paper releasing them from fault of my phone. This man was really refusing to give me my phone, holding my phone hostage. I had to walk away and call the police. He ended up calling, I guess, eric who told him to give me my phone. And on top of everything else, they could not give me any documentation stating my phone was damaged beyond repair so I can get a replacement from my insurance company. I had to call my insurance company and tell them what they did to me. Just save yourself frustration and stay away from this pit of hell garbage service. Its not worth your time and they do not stand by their work or warranty. Check out their other phone repair reviews lol. read more

I was CONVINCED I needed to replace my Iphone 13 Pro Max because my phone was struggling to charge on anything but a wireless Charger. I was calling different repair places and getting various answers, called Batteries+ - they suggested getting the phone port professionally cleaned before I bought a new one... sounded like BS.. but for $20 I took a chance I was in and out in 4 minutes and phone is fixed ‍. I'm not claiming they are geniuses but the fact they offered a CHEAPER solution to my problem as an option and it saved me the hassle of buying a new phone and spending $$$ & time to replace my phone & accessories. Five Stars! read more

Great, courteous service - very convenient location - hours are not bad either. Use them often

never going back here. got my phone battery replaced from this location got home was looking at my screen and noticed orange and purple lines around the edges of my screen. my phone battery is still dropping but not as bad as it was before. then my phone started getting extremely hot to the point where it burned if i touched it. went to my settings and it said that "unable to determine if your iPhone battery is genuine apple part. this could be because the part is non genuine, not functioning as expected or the installation is incomplete" the guy could've told me that they don't sell iPhone batteries now i have a messed up screen and battery with overheating. read more

DO NOT GET YOUR PHONE SCREEN REPLACED HERE!!!!! Went and got my iPhone 11 Pro Max screen replaced at this location here recently. After they performed the screen change at $200 the keyboard would type automatically without my input. I also received a notification in my settings that the screen was either installed incorrectly or not a good screen. My display became quite a bit more faded. Recently dropped my phone again with a good case on it and it shattered once more. This was before I was able to get back over to the store and show them how they messed up and was told that breakage isn't covered on their warranty. Not even a large drop. Maybe a 3 foot drop. They gave trash service using trash products. I WILL NOT shop with this company ever again. read more

The customer service is amazing! All of the employees are kind and friendly! I'm greeted immediately every time the second I enter! Also, if they don't have what you need in store, they are happy to order it for you! read more

Spent over $1000 in batteries. 2 months later I returned one not holding a charge still well under warranty they would not cover it. Bought the best ones you can buy due to the warranty. What a waste. Won't do business here again. read more

I had bad service at the hwy 153 unit. I didn't want to do business with them anymore, so I called the Gunbarrel location. The took care of my problem and treated me with respect. I will use this location from now on. read more

They replaced my iPhone battery that couldn't keep a charge. They also put a new screen protector on it and said if anything happened to it they would replace. Great prices and great service! read more

Brandon at batteries plus is top notch - each time I've been in he's went above and beyond to help. Great place with very helpful staff.

I wanted to buy a battery for my car key but didn't know what type to buy. They wouldn't let me borrow a screwdriver to open it so I could make sure I'm buying the right one from them. Terrible customer service. I won't be back. read more

My husbands IPhone wouldn't come on and we had insurance through a third party. Batteries+Bulbs on Gunbarrel Rd was their service provider. I called and talked to Josh and he was very nice and helpful. When I got there, Jeff, the master tech took the phone and did a soft reset and the phone came on!! I had tried this procedure and it didn't work. Jeff has the magic touch!! Give them a try for all of your phone problems as well as batteries read more

I've gone there four times. Twice the employees didn't know what a float charge was. How you could spend your life selling one product and not know one of the half dozen basic things to know about a rechargable battery is pretty bad. I had one custom battery made up, and it did not hold its charge. Their stuff is pretty marked up, too. The brands they sell (other than their own brand Werker) are much cheaper elsewhere. read more

I've been getting my supplies here for the last four years. Never had a problem, courteous employees, and was able to get most everything I needed. There was only one time they could not and it was a Chinese battery of odd specs and size. To elvis p., in the work I do we have our own terms or slang for devices. The device you speak of could be called a trickle charger, float charger (was your term), battery maintainer, etc. The employee you encountered may have been new and learning the business. read more

very helpful with battery qestions and and have any bulb that i need