Very fast service. Phone battery was replaced as well as new hard case. Phone a bit older model so…read morenice to see they had parts in stock.

I've had good experiences with getting my phone repaired in the past here, unfortunately that was…read moresoured when I brought in my Xbox to have the disc drive repaired. I was told over the phone that the part would arrive the next day, that it would only take an hour to repair, and that the price would be 175. Unfortunately it took almost a week for the part to arrive, and after I dropped off the Xbox I got a call saying that the price would be 300 dollars for repairing the laser that reads the disc( which is replaced with the disc drive), that they would have to keep the Xbox for multiple days, and that they had already used the part on someone else's console. They had called me just a few hours earlier to say the part had just arrived. Would not recommend due to them either lying over the phone or trying to upcharge significantly.

Natasha was so helpful and kind. She was so patient and helped me set up everything I needed! I…read morewill definitely be back!

The Verizon store in VOC Sedona with Allen Caplan has been an amazing addition to the Village…read more Allen offers stellar service and very knowledgeable of IT and Verizon. Cannot speak more highly of the services offered. 5stsr.

I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years…read morenow, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon

This morning my cute, little white iPhone SE stopped loving social media. It wouldn't upload a…read morevideo to Instagram anymore. It also stopped wanting to use the Verizon app to pay its monthly service bill and stopped wanting to make a call. Last week it shut itself down twice after waking up for the day. I knew it was reaching retirement since it was a little over 2 years old. My normal work routine entails using a cell phone quite frequently throughout the week in many ways. So, I decided to go to a Verizon store to see what my options were to regain full connectivity. I'm so glad I chose this Verizon store location. Upon entering this store, a friendly person named JB greeted me and asked how he could help me. I told him what my iPhone SE was doing. He said that he hadn't seen one working at all in awhile, that most just call it quits conpletely at this stage because that phone's technology is out of date basically. He then looked up my account, saw that I was eligible for an upgrade, and told me about the promotions currently going for the two newest LG android type phones on the market - the two lowest cost options for my type of account. He also showed me some online reviews for those phone models. I decided on the thinner one, the GB ThinQ, since it could fit in my pocket. He setup my new phone, including transferring all of my data, and I walked back into this decade.

I filed a complaint with BBB. this was their response…read more A lazy, "executive" sent me a letter, which is clearly a template with TWO other persons names on the letter. I still want my trade in applied in FULL, waiting 10 months after I have already sold the phone back to y'all.