Overall I really like the store I have been coming here for a couple years. They are very helpful…read moreand gave the best job that you can do. It is very clean organized with a fresh layout of all of the devices. My primary issue is with the poor reception and not being able to use my phone without Wi-Fi and more rural places. For a company that is supposed to have the best reception anywhere and is not doing a good job. I feel like I have been made promises that can never come true.

I noticed most of the reviews are from 1-2 years ago and I…read morewas so PLEASED with the customer service that I felt led to put an UP TO DATE rating in for this store! I'm not sure what changed, but they were fast and efficient... Tony handled my issues and transferred all of my data without fail to my new iPhone...I'll definitely be back!!'

Plans start at $45 a month with no annual contract. However, I am going to stay with what I got. I…read morejust wanted to see what they have to offer. The sales person waiting on me could be a little bit more knowledgeable. I have been to their competitors and they are more knowledgeable. They need better sales associates here with more training. I mean I went in here wanting to find out information and they start asking me questions? This shopping center is called Cleveland Towne Center. It has plenty of parking with several other stores and restaurants within walking distance. When you leave take the red light off of Frontage Road. It's a lot easier.

If you want to wait for an hour or more and then leave in disgust because you were never…read moreacknowledged, this is the place to go! After being ignored by the staff at this location, I was frustrated and I then called their 800 number and was told (by the recording while on hold) on multiple occasions that they were aware that my time was important, yet they kept me on hold to speak to an agent for over 30 minutes. I was only at that location because the company decided to change the terms of my plan and then charge me more for those changes. Absolutely the worst customer service. This company is too big to care about the individual customers!

Only reason I didn't give it 5 is because we have a lot of outages. I mean a lot. but we love…read moreSpectrum when it's working it's fast . I just wish they would figure it out already. because it get's very frustrating like right now we have a outage going on for 4 hrs. And it's ridiculous we pay for the service and we get half of the service.

This is the longest I have ever had to wait to be taken care of. So far I have been sitting here…read morein the store on Paul Huff Blvd to cancel my service for over an hour. It's been at least 30 minutes since I have heard any customer names called up to be helped. I'm not sure where the third employee disappeared to, but the two that are left seem to have no sense of urgency. The very worst part was that waiting for an hour and 30 minutes they called other names in front of ours.

Great service very nice inside friendly staff great deals I've been with them for years now very…read morehappy (:

My wife and I had T-Mobile service for over year. Due to finances we canceled with T-Mobile and…read morewent with AT&T. We had forgotten to cancel the phone numbers on our Apple Watches, so on the same day I tried to get into the app for T-Mobile but is said that I was locked out due to transferring our iPhones. I went down to the T-Mobile store to get this resolved, I needed a PIN number and since I had been locked out of the app, I had to go to a store. The T-Mobile store gave me a phone number to resolve the issue: Here is where this went down hill quickly. After 55 minutes on the phone I got disconnected, I called back and am still on the phone for 1hr20+ minutes and still have not got this resolved. STILL WAITING!!!!!! This should not happen! They also want to charge me $306.00 for turning off my Apple Watches phone number even though we had it changed before the billing date! The only reason we left T-Mobile was because we got a better deal with AT&T !

Excellent! They replaced my screen and I was impressed. I'm relieved that I don't have to purchase…read morea new phone because I really like my iPhone 13 Pro Max.Great work guys and thank you so much!

Kyle came out to our house to fix a phone and was very pleasant and knowledgeable!!! Fixed the…read morephone in no time flat! Fixed the digital issues and broken screen! Thanks Kyle! I highly recommend your business and services!

If you are like me, a bit clumsy, then you have trouble keeping a phone alive. I can't afford to…read morebuy a brand new iPhone at the moment so repair was my next best thing. My husband works in Hixson so I frequent there and he got a quote for repair of cracked screens for 120-ish bucks. I wasn't going to be able to make it to Hixson so I looked up places in Cleveland. I am so thankful I found this place! Top notch. I had a cracked screen on my IPhone 6 Plus and they fixed it in 30 minutes for 80 bucks! The phone works perfectly and I bought a Tempered glass cover for it while I was there, just to be on the safe side. I'm going to be letting everyone know about this place because it really is great for the money. Make this place your phone repair shop ASAP!!!!

Cody very helpful. Much better than Verizon who have zero…read moreconcept of customer service.

Very knowledgeable, professional and timely assistance by Jason. We highly recommend this store and…read moreJason specifically. Fantastic service.

They seem very friendly at first but when they break your phone their attitude changes to. And…read morethey try to tell you that your phone was broken never worked. Well I was on the phone when I worked in to the store talking to a friend.