Thanks for your dedication and efforts in my complex case and giving your help to establish by…read morebusiness plans once again. The polite interaction of the team members and their thorough knowledge regarding the field is much inspiring and helpful to create a comfortable and positive environment which ultimately gives good results.

Absolutely horrendous quality of service. My phones never worked and there was always an excuse as…read moreto why it was my fault. When finally all of the "excuses" were removed and there was nothing but a pure phone line running on a 20 MBPS download and 10 MBPS upload cable internet connection (plugged DIRECTLY into the modem) with a latency of 23 ms they told me to "stop ranting or they are going to disconnect my phone number" See below for quote from email from the manager: "If your ranting continues, we will disconnect all services and be done servicing you as a customer. As it stands, we have already lost money on your account." Wow, truthfully - who cares if they lost money? They showed up 3 deep to sell me the account and then it took FOUR DAYS to get a technical support email answered. Absolutely impossible to accept. Then, do I get a refund for the $300 a month I spent for my 10 lines? No - instead they tell me I can spend another $400 to fix it. When I deny that - they send me a bill for $45 more dollars. Want to talk about losing money - how about trying to close a sale talking to someone and it sounds like you're in a barrel going through a tunnel on a $10 cell phone at the North Pole. NO THANK YOU VOICEOPIA! Your scare tactics don't scare me. I switched my phone number and am very happy with my new provider.

As soon as we walked in there, we were met with the representative David who was going to help us…read morethroughout the whole process and we went in there to try to see if we could get a new line along with the phone and he was very courteous to the whole process light hearted and whenever we had questions he was very informative on whatever it was we were curious about we were able to leave with a new phone and a new line and didn't even feel bad about purchasing a product from this store because they were so friendly and helpful through the whole process I would recommend coming to this T-Mobile for an upgrade or to add on a line!

Nate was super!!! He helped me quickly even though I got there a few mins before closing! I just…read moremoved here from KY and I am glad that I found another T-Mobile store I can depend on to Take care fine. T-Mobile is so many levels better than the others. They always help Me and offer to Make up for things to make sure I'm a happy customer. Thank you

Hate that everything they tell you is just a lie. Just something to get you off the phone or chat…read more Terrible accents for a southern boy to understand. When I tried calling the local office, someone with an accent started screaming at me. I asked to speak to someone in the local office, and he started yelling asking if I thought Windstream started in Dalton Ga. He just kept screaming that I needed to call customer service and hung up on me. I called same number back and he went straight to yelling and screaming telling me not to ever call that number again, and then hung up. I didnt get to say anything. A couple of c/s ppl have helped, but when you have talked with 20 of them and only 2 tried. Thats bad.

The customer service is awful. They make it very difficult to speak to a person. They are rude, not…read morefriendly, and the English is poor. they charge $6.95 to run your card, and if it doesn't go through they will continue to run it, while charging $6.95 each time. Asking a person to reverse these charges is near impossible.. also my service would lag a lot, and randomly go out, taking up to 10 minutes each time to reconnect. The charge of $128 a month is ridiculous. I wouldn't use them if you have another choice.