Very fast service. Phone battery was replaced as well as new hard case. Phone a bit older model so…read morenice to see they had parts in stock.

I've had good experiences with getting my phone repaired in the past here, unfortunately that was…read moresoured when I brought in my Xbox to have the disc drive repaired. I was told over the phone that the part would arrive the next day, that it would only take an hour to repair, and that the price would be 175. Unfortunately it took almost a week for the part to arrive, and after I dropped off the Xbox I got a call saying that the price would be 300 dollars for repairing the laser that reads the disc( which is replaced with the disc drive), that they would have to keep the Xbox for multiple days, and that they had already used the part on someone else's console. They had called me just a few hours earlier to say the part had just arrived. Would not recommend due to them either lying over the phone or trying to upcharge significantly.

Natasha was so helpful and kind. She was so patient and helped me set up everything I needed! I…read morewill definitely be back!

The Verizon store in VOC Sedona with Allen Caplan has been an amazing addition to the Village…read more Allen offers stellar service and very knowledgeable of IT and Verizon. Cannot speak more highly of the services offered. 5stsr.

On Friday at 7:45p.m. I arrived at the Shallowford Rd T-Mobile/Sprint store. I was furious. I…read morejumped out of my vehicle to check to make sure they were open-- poked my head in the door and asked and Two sales associates -- Stated yes but a mask must be worn. I was extremely happy to see the adherence to the prevention of spreading the corona virus. Kudos to T-Mobile. I turned around went to my car and retrieved my mask, my phone and wallet and reentered the store, I was promptly greeted again by the same associates. (One of which I did not get his name) Ms. Rita was beyond professional. After two days personally dealing with Sprint associates on the telephone, via chat, via email I arrived at the store ready for a fight. (not literally -- I was fed up to the point I was going to cancel our service after 15+ years ) Ms. Rita (9 months pregnant) was friendly, understanding, and eager to assist me in my issues. I am a beyond satisfied with the service I received. She absolutely blew me away-- I have NEVER received the amount of positive, helpful and friendly customer service in any customer service related transaction to date. Ms. Rita went above and beyond what services I was inquiring about, she even volunteered to put the screen protector and otter box on my phone, graciously. Thank you Rita-- You are definitely meant to help others, many people could learn a thing or two from you. (I work in customer service as well) Thank you T-Mobile for taking over Sprint. Best Regards, Dana Ware-Woolf

Driving across the country my phone stopped charging. I was facing having my 9-year-old guide me…read morefrom Tennessee to a small farm town in New Jersey. I went into this T Mobile and the two guys working there helped me quickly to get everything I needed to continue my trip. They were so nice and had many options, letting me know pros/cons of each choice. Excellent customer service and smart trouble shooting. All 5 stars. Thank you!! I made it across the country safe and sound :)

This morning my cute, little white iPhone SE stopped loving social media. It wouldn't upload a…read morevideo to Instagram anymore. It also stopped wanting to use the Verizon app to pay its monthly service bill and stopped wanting to make a call. Last week it shut itself down twice after waking up for the day. I knew it was reaching retirement since it was a little over 2 years old. My normal work routine entails using a cell phone quite frequently throughout the week in many ways. So, I decided to go to a Verizon store to see what my options were to regain full connectivity. I'm so glad I chose this Verizon store location. Upon entering this store, a friendly person named JB greeted me and asked how he could help me. I told him what my iPhone SE was doing. He said that he hadn't seen one working at all in awhile, that most just call it quits conpletely at this stage because that phone's technology is out of date basically. He then looked up my account, saw that I was eligible for an upgrade, and told me about the promotions currently going for the two newest LG android type phones on the market - the two lowest cost options for my type of account. He also showed me some online reviews for those phone models. I decided on the thinner one, the GB ThinQ, since it could fit in my pocket. He setup my new phone, including transferring all of my data, and I walked back into this decade.

I filed a complaint with BBB. this was their response…read more A lazy, "executive" sent me a letter, which is clearly a template with TWO other persons names on the letter. I still want my trade in applied in FULL, waiting 10 months after I have already sold the phone back to y'all.