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    1 year ago

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    10 months ago

    Switch and bait instead of having what you need, poor support of staff, closes stores on the day the tell staff.

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    Ask the Community - Batteries Plus

    CPR Cell Phone Repair Hoover

    CPR Cell Phone Repair Hoover

    (13 reviews)

    After them failing to fix my IPhone 7S because it wasn't the screen, I took it to Apple…read more For the same price it would cost to replace screen at CPR, Apple will give you a new, "refurbished", phone if they can't fix it, which was my case. Check Apple first if it's an IPhone is my advice. They even forgot to put the sealant on my phone however it was no charge since they couldn't fix.

    I purchased a MacBook Pro on Feb 21,2022 for my daughter. I asked if it was brand new or…read morerefurbished and was told by the now Regional manager that it was brand new, that my daughter will be the only one ever registered to it. I paid $1550 for it through finance. At the time, I didn't think anything of it, but there wasn't a original charger with it and he gave me one off the shelf. About a month ago, something happened, possibly that my daughter entered the incorrect password and the Mac is locked. We have gone through all the steps and it will not unlock. Says the apple or icloud id is h****@gmail.com. we assumed it was son's as a recovery email. But its not. We go to the Apple store, they won't touch it. Call CPR they say nothing they can do. So back and forth I have been with them. Sept 17, 2022 I finally get a Apple rep that will help. They want the invoice showing where and when I purchased it. I call CPR, get an email of the invoice and send it to Apple Support. I'm told by Apple this is not brand new, my invoice doesn't suffice, they need an original. So I go to CPR Gardendale, he says he will look at it but there was a small crack on the screen that voids the warranty, so if he can't fix it, oh well. Well if it was brand new like it was sold to me, we wouldn't have a issue. Of course he can't fix it, never in his life seen this happen, can't get the vendor to do anything, needs a $400 piece to fix it. Its my fault now cause of screen damage. No the problem is selling refurbished products as new. Being deceitful. Because he knew I didn't want a refurbished lMac, I told him that the day I bought it. I am still trying to get it resolved with Apple, CPR doesn't care and neither does the owner, my husband reached out to him. It needs to be known that CPR will blame their vendor Hyla, for sending in used Macs and then it's our fault, the customer, if something goes wrong. I want my money back and/or replaced with a new authorized Mac if Apple can't unlock it.

    Batteries Plus - electronicsrepair - Updated June 2026

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