Don't waste your time with these guys at this location 5335 US-280 Hoover, Al 35242 because the left hand doesn't know what the right hand is doing in that place and they will leave you hanging with no return call or recognition of discussed repair as well as zero indication that you had ever been there before or had appointment scheduled. I stopped in prior to vacation to have phone diagnosed and have parts ordered so that upon my return, 1 week later, I could count on having my work phone repaired. I filled out the service repair sheet and reviewed with Harshe the date I would be back in to drop phone off for repair & he assured me that i could drop it off in the morning and pick it up in approximately 1-2 hours. Upon my return I brought my phone by for that scheduled repair and Harshe was out for the week. The person working the counter had no clue what he was doing aside from babysitting store and being a person available to hold the counter down. There were no parts ordered, no indication I had even been there to set this up prior to my trip. We even went through the 3-ring binder filled with customer service forms together and somehow the form i filled out wasn't there among all the others. When i called later in the day to see what the counter jocky found out after doing his research he told me that he was working on it and would call me back by end of day, that was 2 days ago. Due to it being my work phone and being handicapped without it I bought a new phone and now that i have a new phone I have the time to carry out the repairs myself and know that the job is done correctly as well. read more