I will never recommend Bath Fitter to anyone. I was a hopeful customer who scheduled a consultation, who had prior knowledge of the company stressing 1 day installs (consultation was on a Friday). Looked for updating my duplex tub/ shower combo. The salesman was a smooth talker who looks to pull the wool over your eyes. The salesman stood with me in the bathroom asked me how much I would think the job would cost of replacing my tub, shower walls, and shower faucet. I provided him a general idea of $4,000-$5,000. He responded with the figure of $7,500 just by looking at the area. He goes don't worry we offer 0% financing over 60 months if approved. He also stressed once again their 1 day install, and how they warranty all of their work all the way down to the studs behind the walls, including lifelong 100% coverage of anything broke, and it is transferable between owners. We then sit down and he pulls out his book of what they offer for features. We go through and select what we would like, and there was an upgrade to black accents which he said he would wave the up charge. He then puts the figures together and quoted us $9,600, but if we signed today he would take off $1,200 thus our total would be $8,400. He then steps outside to later return and answers all questions. First question was how long after saying yes can I cancel he indicated 3 days. Second question was with the financing is it a soft inquire or hard inquire, he advises it is a soft inquire just to see if preapproved. Third question who is financing through he indicated Wells Fargo. His tablet wouldn't work so had to call into the main office to have to run the soft inquire which was approved for a balance of $10,000. Tentatively agree to the deal knowing it was a pre approval running, and was guaranteed it would not show up on my credit.
The next day I contact a local contractor who quotes me three separate options for the shower all which are drastically lower $3,000 or more. Contractor indicated he would not be able to do the job in a day however more like 2-3 days. I explained to local contractor what Bath Fitters quoted me and he stated he will never use them or recommend them himself. Local contractor went on to explain that he owns several rental units and bought one that had a bath fitters product installed that was leaking, and when contacting them they said they wouldn't fix it without payment, he needed up paying $350 for them to fix it. On the following Monday I contact Bath Fitters and cancel the transaction requesting no work to be completed by them. They confirm this and close the job. A week following this I receive an email from Wells Fargo indicating I have an account opened in my name sourced from Bath Fitters with a balance of $10,000. Which showed up on my credit score also, none of the less. Immediately contact Wells Fargo and dispute it, very good customer service on their part. I then contact Bath Fitters and ask how an account is tied to them with a $10,000 balance is now open. I was told well it should've been closed when we closed the job out, I'll contact them and have it closed with no balance. I then ask the female how and why an account was even opened in my name if it was a "soft inquiry" I was told well it wasn't a soft inquiry. Between the over pricing, misinformation, and lack of communication by this company I do not recommend them and stress using local businesses instead of them. They talk up a smooth game, number & make it sound like it's an amazing company, but instead completely take advantage of customers!! read more
