Marty and team provide detailed cleaning services for our office and superior carpet cleaning…read more Their staff can be trusted and are highly efficient. Their services allow me to focus on my clients and save me time! Thanks!

The CleanTec crew did a great job cleaning up after water and mold damage in our home. They took…read moretheir time making sure the job was done right, and we are very satisfied with the services performed by this local company.

DO NOT USE SERVICEMASTER -- My Home Was Damaged, My Family Was Exposed to Chemicals, and Their…read moreStaff Lied I didn't choose ServiceMaster -- my insurance company forced them on me. My kitchen had just been remodeled. After their work, I was left with: * Damaged cabinetry (chemical spray caused bubbling and peeling) * Scratched farmhouse sink * Gouged floors * Dented refrigerator and broken door seal * Filthy water leaked onto brand-new rugs One of their workers dropped a shop vac off a ladder -- it bounced and hit my fridge, cabinet, and freezer. He also stood on my granite counters with dirty boots. Then he sprayed chemicals into the ceiling and turned on a commercial fan, blowing toxic mist all over my kitchen. Me, my son, and our dog got sick. Throat, eyes, and breathing problems for days. Lacey Seymour, the project manager on-site, later admitted she "didn't trust" the worker she sent and said, "thank God he didn't cut your copper pipe." But when I repeated this later, she denied saying it. Live video of this conversation as well as all service master employees that entered my home even the day of the damage all recorded live footage. Then came the emotional harassment from corporate manager Hope Taylor. She emailed me with estimate deadlines of July 3 and July 16, demanding I get professional quotes. I sent her an official $23,000 damage estimate on July 16. Then suddenly, she gave me a new "take-it-or-leave-it" deadline of July 23 -- offering only $4,200 for all the damage. I'm disabled and was overwhelmed. I accepted the $4,200 on July 23 just to be done with it. But she ignored my acceptance and replied with an outdated email from July 3, pretending the deadline had already passed. It was a clear manipulation tactic. Hope Taylor's behavior is deceptive and disgraceful. I have every single email to prove it. This company caused damage, ignored the proof, bullied me with false deadlines, and made me chase them down while I was sick and dealing with the mess they left. If your insurance company tries to assign ServiceMaster -- REFUSE. They are unprofessional, careless, and dishonest. Protect your home and your health. I'm speaking from experience, with documentation and footage to back it all up.

I am writing this based on my experience over the last couple of days. Additionally, I will be…read morereporting this matter to the Better Business Bureau. As soon as I get the inflated invoice for the billing attempt to my insurance from your company, I will make public the video evidence showing your project manager who came into my home, dropped off a humidifier, and took numerous "complimentary photos" for a project that they ultimately did not begin.. Additionally, I will share the call log documenting my efforts to reach your business, along with the email I sent requesting the retrieval of your dehumidifier. I will also include a video featuring two of your employees, neither of whom came into my home to collect the humidifier they left behind as well, as the recording from our conversation, which was documented on my home camera. It is disappointing to see such poor service, and the outrageous billing amount reflects poorly on your business. I have also informed our insurance provider and will ensure they do not suggest your services to anyone in the Rochester area. Your conduct is a disgrace to your company. Potential clients - I strongly advise against trusting this company; they are likely to scam you. I informed Justin that I would be leaving a brutally honest review, and any response you see here from him may be misleading. The company came out on a Thursday night at 6pm after my basement flooded, promising to return on Saturday to begin mitigation. There project manager, Dylan told me to pump out as much as I can, but not to worry about anything else because they would take care of all of it, including the rug, the cutting of the molding and treatment, etc. They left me with just a small dehumidifier and nothing else. After that, they disappeared and failed to follow up. I reached out multiple times through messages and emails, but received no replies. In a final email, I asked them to pick up their equipment, as it was now Monday and they hadn't fulfilled their promise, leaving me to deal with the flood on my own. I rolled up the dehumidifier and set it out front for them on Monday. Now, they are attempting to charge me $700 for the 3 days of using that small dehumidifier, and instead of apologizing for their lack of follow-through and the mess they left me with, they are inflating my bill. Just stated that he is also attempting to charge for retrieving the dehumidifier from the front of my home . This is outright theft. Do not trust this company. I intend to keep this review up, and I will share the bill when I receive it along with the photos and videos, emails, etc. mentioned above. In today's world, where our home cameras capture every moment, it's absurd for this company to believe they can successfully deceive us or maintain future connections with potential clients after pulling off such a scam. Furthermore, I plan to take this to the media, complete with video evidence of their employees doing nothing and failing to keep promises. This company exploited my vulnerability when I needed support the most. They failed to fulfill their promises, providing services that ultimately left me to confront a mold issue on my own. Justin implied his project supervisor seemed clueless and should not have handled the situation this way, which raises concerns about their training. Justin a Dylan should be held responsible for their actions, but it seems they will evade accountability. Their behavior reflects cowardice and dishonesty.

Fire restoration is a joke and the tag line like it never happened also a joke ! My house has been…read morethrough a fire on 2/22/22 and they came in to restore the house they wiped down the walls and charged $22,000 dollars they did not fix anything or paint anything to restore the house !BEWARE they SCAM your insurance company

From the owner: SERVPRO of East Onondaga County is the top choice for cleanup and restoration. We offer…read morecomprehensive residential and commercial services, specializing in storm, fire, and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

In the unfortunate event of a flood, SERVPRO of Southwest Onondaga is the only name that does or…read moreshould come to mind. They are incredibly responsive, and they will not finish the job at your home until you are 100% satisfied. Jim, Shaun, and Jeremy are incredibly well-versed in the company and extremely attentive. They always have the customer's best interests in mind. I highly recommend them.

Bill and his team were great! Appreciated all their hard work on my clean out project. I can't…read morethank them enough. Would highly recommend them.

I called them in a panic with a flooding situation after normal business hours. They got back to…read moreme very promptly and helped with my clean up right away. They went out of their way to help me out. Going above and beyond their normal customer service. I would recommend them to all.

From the owner: We offer a wide range of disaster restoration services including water damage, fire damage, mold…read moreremediation and biohazard cleanup

The two adjectives that come to mind for this company are expertise and responsiveness. Having a…read morewater backup issue in my cellar, I contacted the company and spoke with Scott, a very knowledgeable and personable guy. He immediately brought out machines to start drying things out and explained his next steps in the process. He kept me well informed throughout, which I really appreciated. He did an excellent job for me. Two thumbs up!

From the owner: Green Tree Environmental, LLC provides expert mold, water, and fire damage remediation services,…read moreincluding 24-hour Emergency Services, throughout Syracuse and the Central New York region. Specializing in both residential and commercial properties, we ensure your air is clean and safe with our advanced air quality control services. Don't let invisible mold jeopardize your health or property—our experienced team uses state-of-the-art equipment to remove mold and prevent future contamination. If you suspect mold in your home or business, trust Green Tree Environmental for thorough testing and detailed assessment reports from licensed professionals.

In the unfortunate event of a flood or fire, Paul Davis Emergency Services of East Onondaga County…read moreis the only name that does, or should come to mind. They are incredibly responsive and will not finish the job at your home/place of business until you are 100% satisfied. Their team is absolutely incredible and attentive. Antonio, Brandon, and the rest of the team are amazing at coordinating so many moving parts! Call them today!