Absolutely amazing service. Kind, patient, definitely helpful. NO one else was willing to even…read morespend time on me. They responded less that 4 hours after my call. Stopped further water damage & recommended plumber, who was more qualified, than anyone I met before, in this field. I would recommend these people 100%.

I came home from vacation to find my fish tank had leaked all120 gals of salt water on my hardwood…read morefloors , my fish and Coral where all dead and the house smelled bad . Called Property restoration and Cody sent his team over with in an hour with dehumidifiers and air scrubbers and these mats that suck the water out of the hard woods , and then continued to work with my insurance company .

We had an issue with our kitchen sink not draining properly due to a blockage and roto rooter was…read moreable to take care of the issue at an affordable price. The staff who came out to assist were very professional and did a good job explaining.

Said they could do a job and then two weeks later after scheduled said they could no longer do it…read more I called two days ago to confirm and the appointment was confirmed. Waste of my time.

Marty and team provide detailed cleaning services for our office and superior carpet cleaning…read more Their staff can be trusted and are highly efficient. Their services allow me to focus on my clients and save me time! Thanks!

The CleanTec crew did a great job cleaning up after water and mold damage in our home. They took…read moretheir time making sure the job was done right, and we are very satisfied with the services performed by this local company.

Bill and his team were great! Appreciated all their hard work on my clean out project. I can't…read morethank them enough. Would highly recommend them.

From the owner: SERVPRO is the top choice for cleanup and restoration in SW Onondaga County and surrounding areas…read more We offer comprehensive residential and commercial services, specializing in storm, fire and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

I called them in a panic with a flooding situation after normal business hours. They got back to…read moreme very promptly and helped with my clean up right away. They went out of their way to help me out. Going above and beyond their normal customer service. I would recommend them to all.

From the owner: We offer a wide range of disaster restoration services including water damage, fire damage, mold…read moreremediation and biohazard cleanup

Long story short,…read more Last year in October (2022), we had water damage in our bathroom from a corroded pipe. The leak not only damaged our bathroom but caused our ceiling on the first floor to collapse which destroyed our family room. We called our insurance (Madison Mutual) and Falso Plumbing immediately. Falso, couldn't figure out where the leak was coming from so we called up Mr. Rooter of North Syracuse. Once Mr. Rooter fixed the issue, they recommended calling Servpro. Servpro worked with our insurance to resolve the situation in two phases. Phase one was Mitigation and Phase two was Reconstruction. After mitigation was over, Matthew Woiler from ServPro stepped in to guide us through the reconstruction process. He kept us updated, informed and kept our best interest in mind when searching for materials. Matt made numerous trips to Home Depot, Lowe's for us and even made changes to products we didn't like. Once the materials, supplies were finalized we were introduced to Draper's Roofing and Remodeling. These guys had a positive attitude everyday and were professional in their workmanship. They'll take a lot of time, but will work with care, precision and accuracy. They're honest in their pricing if there's any work done out of pocket. This is the best company in town for all your household repairs! My family and I have never been more impressed and happy with our service. Thank you Rodney, Phil, Robert and the entire team at Draper's Roofing and Remodeling for a job well done. Thank you Matthew at Servpro for helping and guiding us step by step through the entire process! It was a long and time consuming journey but it was well worth the wait! -Thank you again, from the Hasan Zakariyya Family

Lacey and her crew from ServPro were absolutely amazing in helping us through a challenging…read moresituation. Our rather large home was subject to extreme mold infestation two years ago, requiring total gutting and rebuilding of the interior. All of our possessions were improperly stored by a previous (and incompetent) mitigation company. When it came time to deal with our possessions ServPro quickly jumped into action, dealt directly with our home insurance without any hiccups, and in LESS THAN A WEEK had all possessions back in our home. Every item was inspected, cleaned, and photo documented. Many items were unsalvageable and the team's assistance in providing documentation of damage was invaluable in our being able to file the appropriate claims with our insurance company. But that's only half of the story. The lengthy home rebuild process was extremely stressful and EVERYONE on the ServPro team was a godsend in helping us maintain our sanity through their kind, personable and empathic support and assurance. We will be forever grateful to them for making a trying time a lot easier to deal with. Thank you again guys.

Fire restoration is a joke and the tag line like it never happened also a joke ! My house has been…read morethrough a fire on 2/22/22 and they came in to restore the house they wiped down the walls and charged $22,000 dollars they did not fix anything or paint anything to restore the house !BEWARE they SCAM your insurance company

From the owner: SERVPRO of East Onondaga County is the top choice for cleanup and restoration. We offer…read morecomprehensive residential and commercial services, specializing in storm, fire, and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

Their work is par and that's being kind. Do not pay them until the job is complete, otherwise they…read morewill take THEIR time and work around THEIR schedules as they feel fit. They make up excuses, don't hold themselves accountable. There are far more people around the area that can do just as good of a job at the right price. If you're looking for attentive customer service and a job to be completed on actual schedule, look elsewhere.

They came to do clean up after a small bedroom fire they destroyed my house they were caught going…read moreinto parts of the house on another floor dragging the fire dirt through the whole house .everything is on camera. Jon lies saying the workers were supervised but they never were they sat in the truck for hours smoking and charged for those hours working all on camera. They were told by the insurance adjuster to wipe all hard surfaces they smashed the furniture then refused to pay. They are very unprofessional. They had me sign a direct payment form from insurance now they are charging me. They are claiming they cleaned they did no cleaning at all the place is worse than when they started . Beware

Many years ago we were planning to finish our basement and Sean gave us a competitive quote. We…read morescheduled for him to meet my husband and to go over details. My husband was on shift work and we had a baby at that time, so it was difficult to sync everybody's schedule. Sean was late for the appointment and finally called to say he could not make it and ask to reschedule. When I expressed my disappointment he lost his cool and started yelling at me on the phone. He was screaming so loud that my husband could hear him from a distance too. I could not imagine being alone with my baby with him in the house if we hired him. My husband called him back and told him not to come and Sean hung up on him. I would not recommend Sean based on how he treated me as a potential customer.

All I can say is , do not hire him! We agreed on a price…read moreover the phone, to install the new dishwasher and remove and take the old one. When he came he said that it couldn't be done without removing some tiles. Because I couldn't get the tile guy to do it on the day, I asked him to do it for extra money. Well he install it and turned it on. Gave him a check and he left. The dishwasher was making so much noise and we started to wonder...he threw in the garbage the very insulation that is supposed go around the dishwasher. The next morning gave him a call to telling him the situation to which he responded yelling at me like I was a kid, Sean McLeod has a temper and should practice some manner when talking to people and senior citizens. He said that his job was done and he actually regretted taking it! In the meantime he got paid for a job that he never finished and that family came to help aut So Sean if you read this, know that the insulation is in and there was plenty of room to do it! He is not a pro ,just on handyman, do not hire him!