Got sick from major mold issue in my condo. A laboratory report on an air sample showed…read moreextraordinary amounts of toxic mold in the air within the condo. Had to throw out furniture because of the problem. Reported the issue to my insurance company. They hired Mr Rockwell to issue an assessment report the mold was "incidental" and needed no (insurance covered) mold Remediation. Meanwhile, the mold in the air was bad enough to force the doctor to prescribe 3 antibiotics to get me past the dark spot on my lungs X-Ray showed. Do not hire him. I doubt he knows what the word "ethic's even means. Just to let you know, another licensed mold remediator came in before Mr Rockwell, after the first mentioned report showed dangerous levels ofold contamination, give me a $17,000 Remediation estimate. Does tell Mr Rockwell's indication to the insurance company (WHO OAID HIM FOR HIS REPORT to deny me benefits of the policy) was at the very least incorrect in his reported assessment that the mold issue was "incidental " only!!?!

STAY AWAY FROM THIS CROOK. Scott Rockwell is a liar and a crook. Where do I begin. I have never had…read moresuch a horrible experience with any company in my life. First I was quoted a completely different price on both the visit and then asked for the owner Scott Rockwell, that works solo to check with the lab how much it would cost to send them air samples ($30) and tape samples ($20).. because I'm a single mom and haven't worked since my little son was diagnosed with stage 4 cancer. I made it really clear that i needed prices before i commit to anything because of my financial situation - long story short all of a sudden the $50 home visit that was promised became $104 and the lab charges from the Rockwell statement were now $177 - totaling now from what originally was discussed 2/3 of this price. I decided to call the lab and ask how much they charged for my tests.. they said each air sample was $30 ( i had 2) and my tape sample was $20. Totaling in $80 not $176 as billed plus labor charges that were doubled. When I confronted scott he went on about how it was impossible to quote me those lab prices because apparently my tests were super expensive - lies. My $180 bill grew to $277... he denies this.. also told me if I pay now he will reduce the bill by $100. When I stated that I first wanted an explanation of these new and fabricated charges, he threatened me into collections - next morning I paid my full amount - this guy is a crook. Stay far away from him. Not only is he really unprofessional, he's rude, lacks communication skills and cheats people out of money.

Absolutely amazing service. Kind, patient, definitely helpful. NO one else was willing to even…read morespend time on me. They responded less that 4 hours after my call. Stopped further water damage & recommended plumber, who was more qualified, than anyone I met before, in this field. I would recommend these people 100%.

I came home from vacation to find my fish tank had leaked all120 gals of salt water on my hardwood…read morefloors , my fish and Coral where all dead and the house smelled bad . Called Property restoration and Cody sent his team over with in an hour with dehumidifiers and air scrubbers and these mats that suck the water out of the hard woods , and then continued to work with my insurance company .

I called them in a panic with a flooding situation after normal business hours. They got back to…read moreme very promptly and helped with my clean up right away. They went out of their way to help me out. Going above and beyond their normal customer service. I would recommend them to all.

From the owner: We offer a wide range of disaster restoration services including water damage, fire damage, mold…read moreremediation and biohazard cleanup

In the unfortunate event of a flood, SERVPRO of North Onondaga County is the only name that does or…read moreshould come to mind. They are incredibly responsive, and they did not finish the job at my home until I was 100% satisfied. Eric, Steve, Zach, Matt, and Craig are absolutely incredible and attentive. They are great to work with, also, and they always have the customer's best interest in mind.

Long story short,…read more Last year in October (2022), we had water damage in our bathroom from a corroded pipe. The leak not only damaged our bathroom but caused our ceiling on the first floor to collapse which destroyed our family room. We called our insurance (Madison Mutual) and Falso Plumbing immediately. Falso, couldn't figure out where the leak was coming from so we called up Mr. Rooter of North Syracuse. Once Mr. Rooter fixed the issue, they recommended calling Servpro. Servpro worked with our insurance to resolve the situation in two phases. Phase one was Mitigation and Phase two was Reconstruction. After mitigation was over, Matthew Woiler from ServPro stepped in to guide us through the reconstruction process. He kept us updated, informed and kept our best interest in mind when searching for materials. Matt made numerous trips to Home Depot, Lowe's for us and even made changes to products we didn't like. Once the materials, supplies were finalized we were introduced to Draper's Roofing and Remodeling. These guys had a positive attitude everyday and were professional in their workmanship. They'll take a lot of time, but will work with care, precision and accuracy. They're honest in their pricing if there's any work done out of pocket. This is the best company in town for all your household repairs! My family and I have never been more impressed and happy with our service. Thank you Rodney, Phil, Robert and the entire team at Draper's Roofing and Remodeling for a job well done. Thank you Matthew at Servpro for helping and guiding us step by step through the entire process! It was a long and time consuming journey but it was well worth the wait! -Thank you again, from the Hasan Zakariyya Family

In the unfortunate event of a flood, SERVPRO of Southwest Onondaga is the only name that does or…read moreshould come to mind. They are incredibly responsive, and they will not finish the job at your home until you are 100% satisfied. Jim, Shaun, and Jeremy are incredibly well-versed in the company and extremely attentive. They always have the customer's best interests in mind. I highly recommend them.

Bill and his team were great! Appreciated all their hard work on my clean out project. I can't…read morethank them enough. Would highly recommend them.

if I could rate this company a zero I would have! I had a pipe burst back in January, called for…read moreremediation (first mistake). I was told someone would call me to set up a time to bring fans and dehumidifiers in. my job brings me out of town for the day about 3xs a week. I got a call when they were at my home(I wasn't).1. Luke was supposed to call and set it up. I was at work over an hour away. I told them how to get in( not happy about not being home while they were there). 2.my plumber found they had put a drain hose into a non working drain(also while I wasn't home) and water was backing up into my basement.3.when I did return home, I found when they removed my moldings, they didn't use care at all(both of my contractors told me this). they ripped Sheetrock that I had to fix, 4.took a ceiling fan down, but didn't leave hardware, left dirty ceiling fan(water had poured out of it) and molding with nails in it on the unaffected dining room rug. 5.we also never found some of the moldings(my house is over 150 yo), 6.they broke a deck step when they pulled their machines out(found right after they left) 7. when they removed machines(I was home) not one of them had boot covers or anything. i had to clean up snow from their boots throughout my home after they left. 8. when asked for a bill, 2 months later, was told they hadn't gotten to it yet- they were busy. my insurance agent requested it to close out my claim. was told this all 3 times I called for a bill. So frustrating! this is the most unprofessional restoration place ive ever seen. if you value your home, do NOT hire this company

In the unfortunate event of a fire or flood, Fire & Water Restoration is the only name that does or…read moreshould come to mind. They are incredibly responsive, and they will not finish the job at your home or place of business until you are 100% satisfied. Pete, Mike, Mark, Brian, Matt, Allison, and the rest of the team are incredibly well-versed in the company and extremely attentive. They always have the customer's best interest in mind. I highly recommend their services!