In the unfortunate event of a flood, SERVPRO of Southwest Onondaga is the only name that does or…read moreshould come to mind. They are incredibly responsive, and they will not finish the job at your home until you are 100% satisfied. Jim, Shaun, and Jeremy are incredibly well-versed in the company and extremely attentive. They always have the customer's best interests in mind. I highly recommend them.

Bill and his team were great! Appreciated all their hard work on my clean out project. I can't…read morethank them enough. Would highly recommend them.

Absolutely amazing service. Kind, patient, definitely helpful. NO one else was willing to even…read morespend time on me. They responded less that 4 hours after my call. Stopped further water damage & recommended plumber, who was more qualified, than anyone I met before, in this field. I would recommend these people 100%.

I came home from vacation to find my fish tank had leaked all120 gals of salt water on my hardwood…read morefloors , my fish and Coral where all dead and the house smelled bad . Called Property restoration and Cody sent his team over with in an hour with dehumidifiers and air scrubbers and these mats that suck the water out of the hard woods , and then continued to work with my insurance company .

We had a major flood under our house and Kirk and his team (who were recommended to us) resolved it…read moreall quickly and fairly. The level of communication and attention to detail has been top notch So grateful for the time and attention and highly recommend!!!

I am just posting in the event that anyone is local to me so they can beware.. Review of TPM…read moreGeneral Contractors - Liverpool, NY I am sharing my experience so other homeowners will research carefully before hiring TPM General Contractors in Liverpool, NY. After a fire at my home, I hired TPM General Contractors to perform the rebuilding work and paid most of the contract amount expecting the work to be completed properly. Unfortunately, my experience involved what I believe to be shoddy and incomplete work. There were also concerning issues related to electrical work, heating vents that appeared to have been covered rather than properly installed, some items that appeared to be lower quality than what was originally expected, and a proper crawl space/attic access was never installed, along with many other concerns. Less than one year after moving back into my home, the brand new siding already needs to be replaced. Because these issues were never resolved, the remaining balance has now become part of a legal dispute. Since then, I have met with multiple homeowners who have dealt with TPM General Contractors in Liverpool, NY and reported similar experiences, including concerns about work quality, being overcharged, or being billed for items that were never completed. I am posting this in hopes that other homeowners who may have had work performed by TPM General Contractors in Liverpool, NY will share their experiences so people can better understand the full picture before hiring them. If you have had work done by this company and experienced similar issues, please feel free to reach out to me. Homeowners considering any major repair or rebuild project should strongly consider independent inspections and closely monitor the work being performed throughout the process. Based on my experience, I personally would not recommend this contractor.

True craftsman. Helpful and skilled at a variety of repairs / restorations. No job too big or…read moretoo small. Convenient location.

We had a dining room buffet/credenza that was made in the 18oo's that had beautiful bones, but had…read moreaged. The veneer was missing along most of the edges, etc. They were very knowledgeable about the piece and did the most amazing job bringing it back to life! It is now a stunning piece that we are very proud of.

One of the most responsive companies I have had the fortune to work with. They provide a great…read moreservice for a reasonable cost, so glad to have a vendor like Rockwell Indoor Environmental to rely on during an unfortunate and sometimes urgent situation in upstate NY. Scott has always been a pleasure to work with!

Got sick from major mold issue in my condo. A laboratory report on an air sample showed…read moreextraordinary amounts of toxic mold in the air within the condo. Had to throw out furniture because of the problem. Reported the issue to my insurance company. They hired Mr Rockwell to issue an assessment report the mold was "incidental" and needed no (insurance covered) mold Remediation. Meanwhile, the mold in the air was bad enough to force the doctor to prescribe 3 antibiotics to get me past the dark spot on my lungs X-Ray showed. Do not hire him. I doubt he knows what the word "ethic's even means. Just to let you know, another licensed mold remediator came in before Mr Rockwell, after the first mentioned report showed dangerous levels ofold contamination, give me a $17,000 Remediation estimate. Does tell Mr Rockwell's indication to the insurance company (WHO OAID HIM FOR HIS REPORT to deny me benefits of the policy) was at the very least incorrect in his reported assessment that the mold issue was "incidental " only!!?!

if I could rate this company a zero I would have! I had a pipe burst back in January, called for…read moreremediation (first mistake). I was told someone would call me to set up a time to bring fans and dehumidifiers in. my job brings me out of town for the day about 3xs a week. I got a call when they were at my home(I wasn't).1. Luke was supposed to call and set it up. I was at work over an hour away. I told them how to get in( not happy about not being home while they were there). 2.my plumber found they had put a drain hose into a non working drain(also while I wasn't home) and water was backing up into my basement.3.when I did return home, I found when they removed my moldings, they didn't use care at all(both of my contractors told me this). they ripped Sheetrock that I had to fix, 4.took a ceiling fan down, but didn't leave hardware, left dirty ceiling fan(water had poured out of it) and molding with nails in it on the unaffected dining room rug. 5.we also never found some of the moldings(my house is over 150 yo), 6.they broke a deck step when they pulled their machines out(found right after they left) 7. when they removed machines(I was home) not one of them had boot covers or anything. i had to clean up snow from their boots throughout my home after they left. 8. when asked for a bill, 2 months later, was told they hadn't gotten to it yet- they were busy. my insurance agent requested it to close out my claim. was told this all 3 times I called for a bill. So frustrating! this is the most unprofessional restoration place ive ever seen. if you value your home, do NOT hire this company

In the unfortunate event of a fire or flood, Fire & Water Restoration is the only name that does or…read moreshould come to mind. They are incredibly responsive, and they will not finish the job at your home or place of business until you are 100% satisfied. Pete, Mike, Mark, Brian, Matt, Allison, and the rest of the team are incredibly well-versed in the company and extremely attentive. They always have the customer's best interest in mind. I highly recommend their services!

Their work is par and that's being kind. Do not pay them until the job is complete, otherwise they…read morewill take THEIR time and work around THEIR schedules as they feel fit. They make up excuses, don't hold themselves accountable. There are far more people around the area that can do just as good of a job at the right price. If you're looking for attentive customer service and a job to be completed on actual schedule, look elsewhere.

They came to do clean up after a small bedroom fire they destroyed my house they were caught going…read moreinto parts of the house on another floor dragging the fire dirt through the whole house .everything is on camera. Jon lies saying the workers were supervised but they never were they sat in the truck for hours smoking and charged for those hours working all on camera. They were told by the insurance adjuster to wipe all hard surfaces they smashed the furniture then refused to pay. They are very unprofessional. They had me sign a direct payment form from insurance now they are charging me. They are claiming they cleaned they did no cleaning at all the place is worse than when they started . Beware