I hired this company to refinish the hardwood floors in my home, which are approximately 100 years old. Justin initially assured me that this would not be a problem. Unfortunately, my overall experience fell short of professional expectations.
Initial Concerns
On the first day, the owner arrived with an employee to begin work. After briefly applying wood filler for a few minutes, the owner informed me he had to leave. Before departing, he stuck out his hand without saying anything. I shook it which he didn't expect. he then told me he needed the cash. This rubbed me the wrong way.
The remaining employee then attempted to connect equipment by pulling wires from two 20-amp breakers without using proper tools, despite my offer to check for a higher-amp breaker. This lack of care and preparation was concerning but I allowed work to proceed.
Workmanship and Preparation
No thorough inspection of the floor was conducted prior to sanding. Protruding nails were not set, and the floor was not vacuumed or swept before sanding began. When I raised the issue of nail setting, the worker dismissed the concern, stating "it'll be fine."
The edging crew that arrived two days later displayed highly unprofessional behavior. One worker shouted profanities loud enough to be heard throughout the neighborhood. Their work caused significant collateral damage, including scuffs and gouges on freshly painted drywall, dents in metal corner beads, a 4-inch hole in the wall, and numerous dirty handprints.
Finish Quality
While the floors initially looked good before staining and polyurethane, the final product was unsatisfactory. There appeared to be little or no vacuuming between coats, resulting in debris embedded in the finish. When I raised concerns, this was blamed on the lack of heat in the house--though this explanation did not account for the poor preparation and cleanliness.
Additionally, the sanding work left extensive waviness throughout the floors, significantly diminishing the overall appearance.
Resolution
The owner acknowledged the large hole in the drywall and offered $100 off the total price. While appreciated, this did not address the broader issues with quality and professionalism.
Areas for Improvement
This company needs to significantly improve in the following areas:
* Professionalism and communication with clients
* Attention to detail and proper preparation before sanding
* Care to prevent damage to walls, trim, and other surfaces
* Improved sanding technique to avoid floor waviness
* Thorough cleaning between stain and polyurethane applications
Final Impression
Justin was courteous, but based on my experience, I cannot recommend this company without significant improvements to its professionalism, workmanship, and quality control. read more
