our team of Drew, Chauncey, Greg and John were amazing today. constantly keeping us updated, kept everything clean and if it got messed up they picked up after themselves. one issue with the doors for one of our showers but it turns out that they didn't know they were backordered. they will install them as soon as they come in. couldn't ask for a better team to work with! read more

Do not use! The experience started with a salesman who assured us not to worry, there would be no extra charges later. Told us Bath fitter has their own plumbers and plumbing would be included even when we mentioned how old the plumbing and house was. We scheduled dates for the work. He asked us specifically if it would be ok to work on the Saturday after they start in case they needed an extra day to finish. (Later when they needed that day, Bath fitter told us that they do not work on weekends and would have to finish on Monday!) Bath fitter hired a third party plumber to do the plumbing and wanted to charge us an extra $2,300. This is after they made a horrendous mess by not using any protective plastic to stop the dust from traveling all over the entire house and leaving the debris to settle on everything! The air in the house was so bad you couldn't even see two feet through the dust near where they were working and we had to take my sick, elderly mom out of the house to get fresh air during the work. This is not how this type of work is supposed to be performed. They also broke a porcelain toothbrush holder that was attached to the sink tile and original to the house. Another issue is that the water now pools in the shower basin after a shower because it was not completed properly. This was supposed to be an easy alternative to a bathroom remodel for elderly parents who didn't want to have stress and disrupt their lives. It was the complete opposite. read more

The BEST design decision I ever made was having BATH FITTER of Copiague, NY install a new bathtub over my old one! And I am very happy with the customer service! Nearly four years of enjoying my beautiful bathroom, I just recently had another shelf installed as well. If you want a brand new look for your old bathroom and all in ONE DAY, then I highly recommend Bath Fitter! Antonio will do a great job helping you design the items! And the installers are excellent! read more

Our house if over 100 years old and we bought it 5 years ago. We had Bath fitters put a tub on top of our old one which was awful. We used some of the products they recommended to clean it but we can't get the tub clean. Wanted to know if anyone else is having that problem? read more

Bath Fitter of NY/NJ is number one in my book I was going to use abother Bath refit servicer, ; but decided not to pursue it. I am glad I did. The salesman Issa , was very professional ,experienced , punctual and very patient. He showed me all the designs for the bath design and I finally picked out a beautiful one. When you have tried all the rest now try the best ! Bath Fitter of NY/NJ: I will continue to refer all my friends and family and everyone I know to you. Bath Fitter of NY/NJ , definitely Outshines all the rest. Happy Bathing! read more

Bath Fitter - A most beautiful design! - Kitchen & Bath Near Me - Copiague, New York

Bathfitter installers do a great job. Product is nice and really looks good. The problem are the sales people. They don't understand the logistics of everything, nor what the installers have to go through. They just want the sale. Know that this job is going to take 2 days, not 1. They don't do floors. After you pass the salesperson, enjoy the remodel. It will enhance your home value. read more

Bath Fitter - Kitchen & Bath Near Me - Copiague, New York

See all

I had both of my bathrooms done by Bath Fitter. In the beginning I was very happy. However we had a leak and called several times, remember that warranty !?!? Well we could get no answers, only shuffled between this person and that person. My husband finally asked for a supervisor, guess what, no call back !!! We finally had to call a plumber.. Please don't be fooled by their sweet talk about life time warranty !! Run don't walk away from this company !!! read more

They installed the bath fitter over a wall that was covered in mold. No remediation was done to correct this. They wanted to charge an additional $1800 to remove the mold that we were told they were going to remove. read more

Top notch service throughout the entire process . Knowledgeable and professional sales consultant , expert technician truly gave us a completely updated bathroom in under a day. read more

Bath Fitter isn't the same company it used to be. There customer service has turned for the worst. The price you pay and the service you get is unreliable. I wanted them to come and re fix the caulking along the bottom of my shower they installed in March. They came in May and re-caulked it. I thought it was going to last. Now the caulking is coming up. They want to charge me to fix it. Remind you, they just installed my shower in March and they had to come back and re fix the caulking and now it's coming back up again. I paid over seven thousand dollars for them to do my shower. It's only been six months and their work isn't holding up. I would never recommend this company to anyone. Poor customer service and installation. read more

The salesperson showed up exactly on time, and let me browse various samples while he took the necessary measurements. I really appreciated the fact that he did not pressure me at all. In fact, he encouraged me to take my time and to get back to him whenever I made a decision. And I definitely did take my time... several months, in fact. But eventually decided to take the plunge and set up an installation. I live in a co-op, and I was pleased with how Bath Fitter streamlined the required approval procedures with the co-op management company. There was a bit of paperwork I had to submit, but nothing complicated, and Bath Fitter worked with the management company to make sure all of the licenses, contracts, etc, were submitted correctly. It was mostly behind-the-scenes, and no headache for me. The installer showed up on time (just one guy), and was pleasant and respectful of my property and of the co-op rules. He dealt with the outdated plumbing in my shower, ripping out the old fixtures, and replacing some old pipes behind the walls at no additional cost. The whole install took two days because I had the entire room done-- a new shower/tub surround and wainscoting around the rest of the bathroom. If I'd just had the shower/tub done, it would have been done in one day. Doing the wainscoting required the removal and reinstallation of the vanity, which took extra time, but the installer handled it all very well. He even replaced my old shut-off valves while he was at it. The only "problem" encountered was extremely minor, and barely qualifies as a problem at all: The installer realized he was missing part of the towel rod, so he installed what he had and assured me he'd come back the following evening to finish. I was nervous about him forgetting, but he arrived the next day, exactly as promised and took care of it in a matter of minutes. So far, I'm extremely satisfied with the whole process and the end result. The room looks much better than it did before, and although the material is a form of plastic, it feels and looks so much more high-end than the types of generic plastic tub surrounds I typically find in vacation rentals. Bath Fitter is not cheap, but it is cheaper than a full gut job, and perhaps more importantly if you live in home with just one bathroom, as I do, it's MUCH quicker and less disruptive. read more

See all

My second review, because noone has called us back. We are not receiving our 0% interest as we were told. I would not recommend bath fitter at all . Going to do.this everyday until we get some resolution. read more

All I can say is WOW!! we had our shower in our Mobil home replaced with a walk in shower. Looks incredible and the room looks much bigger. The promised to get it done in 2 days and they did. The installer was clean and professional and left noting behind. I can't say enough. See the before and after shod read more

See all

Our installers were top notch. Nyron and Juan did an incredible job. They were so respectful and willing to make magic in a bathroom that was long overdue for a Reno. Michelle Donato was also incredibly helpful in navigating this process. She held my hand the entire time. When I was confused about the details of some of the finishing Moulding Sabrina set me up with Mia and Anthony (The Ant man I call him) in the New Jersey office. Anthony and Mia helped finalize the specifics along with Michelle. All in all this was A+ service and a beautiful install was achieved. As an artist I have a keen eye for details fortunately so did my installers. Photos to follow. A big thanks to Bathfitter Copiague. read more

The true measure of a business is how they respond when things go wrong. The people at Bath Fitter reached out to my son and got an earful of what had happened. They apologized and gave him a substantial gift card from Amazon, so they went up considerably in my estimation, and I would happily use their services if we ever upgrade our own bathroom. read more

Bathfitter did out bathroom about two years ago and we are having issues with them since. The sales rep lied telling us that he would give us a bunch of courtesy accessories, which never happened. When they come to install, they brought the wrong shower door which we let go as we were fine with that. The installer change our sink and change the pipes which caused a big issue. For some reason, it was not included on their work order so we had to fix it ourselves. The shower had felt and broke twice. First time they came and fixed, second time, we are here waiting for it to be fixed for almost 3 weeks and nothing. They sent a guy with the wrong part as if they don't know what we have installed. Also, the customer service is HORRIBLE, I got yelled and ignored for just trying to get them to fix their horrible job. You need to be MAD to hire their services. User's recommendation: DO NOT USE THIS COMPANY EVER. read more

If I could leave 0 stars I would. They installed incorrectly and broke pipes. We did not know until the basement flooded right into the new sheet rocked ceilings and new LED high hats. So they sent a plumber. The plumber neglected to shut off the main correctly and left a slow but steady leak in a rarely used part of the basement. This leaked and we did not realize until the concrete which is very porous could not absorb any more water. Needless to say we had a huge water damage and mold situation which required remediation at our expense. We were instructed by the restoration company White Glove Restoration to leave the industrial blowers and dehumidifiers going 24/7 bc the concrete was soaked. If we didn't we would have an additional (new) mold colonies growing. This made our electric bill increase by about 100- to 120.00 dollars per month. They refused to communicate with us. We called corporate and we're told we had to call the franchise. We did so to no avail. So we called Ally bank who financed the service. They were sent numerous emails, photos and video but decided the matter was resolved. Of course, Bath Fitters nor the bank care. I am paying the payments on time each month because I am contractually obligated to do so. What are Bath Fitters' contractual obligations? To provide competent and quality service, right? Well, they are neither competent or quality service providers. If I could attach pics and video here, I would. Bottom line, Do NOT trust Bath Fitter. They are not a customer service driven company. Once they sell you they'll ghost you if there is a problem like a bad one night stand. read more

See all

If you are reading this review on Bathfitters, please heed my warning! Such Poor workmanship for this product. I am Really disappointed with the work from Bathfitters. Thousands of $ were spent on this renovation in my tiny bathroom with plastic sheets of fake tile installation that is coming apart at the seams and corners. All hardware installed (towel rack, curtain rod and toilet paper holder) was falling off the walls within the week of install. Unacceptable! DO NOT GO WITH BATHFITTERS!! I guess they don't like to use mollies or its an added expense reducing profit. The tub water hardware is not centered see pics!! (and this cannot be fixed now) The shower head drips directly into the tray I purchased from them. Bad placement and zero advice or guidance/recommendation on where to place it. Spend a tad more and get a real renovation and tiles etc... oh my god what a mistake!! I could have gone with a professional job with real ceramic or glass tiles for similar $ & I chose bath fitters. I want my money back. This is an abomination. My husband wants to rip it out or have it removed because it looks horrible and like we're inside a self refurbished trailer/mobile home with its low budget appearance. (No offense to those with trailers- we have one too! But I don't want my actual house to look like the trailer!) Bathfitters HQ in Canada will be getting an earful from us!! read more

Bath Fitter - Bathfitters wall trim coming apart at the seams!! Don't waste your $!!! - Kitchen & Bath Near Me - Copiague, New York

We had Bath-fitters in to do our bathroom. They came and handled it all smoothly, and the job seemed to be completed successfully. Fast forward, to about a year later, while upgrading our bathroom floor, our super attempted to removed the sink. He immediately stopped when he looked at the valves underneath. He explained to us that the valves used were not to spec and posed a safety hazard. We got on the phone with Angela from Bath-fitters hoping to have someone stop by and take care of the issue by changing the valves, but she quickly became argumentative, and insisted that our super, NOT Bath-fitters had worked on the sink last and that Bath-fitters was not responsible for the bad water valves. Angela was dismissive, condescending, and patronizing during our conversations. After agreeing to send someone to come look at the valves, she called back and began to argue with my wife about sending someone over. We are disgusted with this company, and will tell everyone possible how bad, rude, and incompetent that they are! We want to vomit just thinking how awful their customer service is. I wish I could leave ZERO stars. This company should be out of business! read more

Logan and David did a great job putting in our new shower. They were professional and cleaned up after and put down throw clothes not to make a mess. Definitely recommend putting in shower. read more

Amazing service as always, couldn't have been a better job. Super happy with the end result!

We were in a situation that many people are in: We had a modern-looking bathroom but the tub was worn/deglazed and had a rust spot that looked like it would perforate within a year. We definitely needed a solution that would add new life to our bathroom. Russell J. was a great person to talk to about our options. He listened and heard what we needed; he fit into our vibe. Good experience with Russell in all regards. When it came to installation, we got the best of the best Service Technician, Ryan C. Competent, pleasant to work with, skilled, neat. We are 100% happy with the installation. Thanks BathFitter of Copiague! --Jimmy Y. read more

Bath Fitter - a bathtub with a shower curtain - Kitchen & Bath Near Me - Copiague, New York

I had a stand up shower installed - I agreed to it being completed in 3 days . When it was finished I was told it was tested and worked fine but need to wait 24 hrs before use - I paid what I was TOLD! I waited 48 hrs to use my shower- I could not get the water past luke warm ! I called and was told that a tech would be there but the date was 2 weeks AFTER installation - everyone told me 10k and I still cannot use my shower!!! When the tech came it took min to fix !!! Everyone said that a tech should have been sent first thing in the morning! On top of that they called me and sent me an additional amount of 600$ is owed! 2 diff people told me what my balance was! I feel bath fitters took advantage of a female senior citizen and they should reimburse me for not being able to use the shower !!! I did pay their additional amount ! I will be telling people what i was told and it listen to- there are several different companies doing the same thing ! Go on your first instinct- mine was NOT bath fitter but their competitors! read more

Even without the problems I can say it looks good from afar but there are imperfections and cutting the plastic to fit while in my bathroom left plastic shards everywhere. The one star is because I had to have them come back because the faucet was sticking out, not flush from the wall, and there is now a drip. They came back and assured me it was fine as it is before finally fixing the faucet. At the time the technician insisted it was because he had run the water, and I just needed to wait for it to clear but the drip remains. read more

I purchased a new tub from Bath Fitter for my tenant's apartment in 2018. During a recent service call, the mechanic noticed a small crack in the tub by the drain. With one week left on my 5-year warranty, Bath Fitter replaced the tub for free and gave me a new 5-year warranty. I am impressed because Bath Fitter stands behind their products and have great customer service. Besides that, the bathtub is beautiful. I may use Bath Fitter to replace the tub in another rental apartment that I have. I am a satisfied customer! read more

Top notch. Lifetime warranty replaced my tub after 16 years and we added an entire surrounding wall. They repaired and replaced the green board. The combination of the tub, with the wall, moldings, and some additions made our bathroom look stunning. A visit to the showroom in Copiague was enlightening. Everyone was helpful and knowledgeable, the store was run like an extremely well-oiled machine, without a doubt, 100% satisfaction with the departments and the communication. After the designer came to the house, gave us all our options, and did the measurements, we waited only two weeks for the installation. What professionals they were. Jessiah and Travis from start to finish, full communication, worked like a team, their work was impeccably flawless, and the final product more than impressive. My entire experience from beginning to installation was seamless. Kudos to all at BathFitter. read more

Dan Karim has come to our home on two separate occasions for repair and maintenance of our beautiful Bath Fitter bathroom. Not only has he provided consistent professional, skilled service and always fixed "whatever needs fixing," he's an absolute pleasure. Dan's insights and experience run deep and we truly appreciate his skills! read more

Connor of Bath Fitter Mass/Bridgewater was a completely courteous and quality installation individual! I was nervous about who might show up to install out new bathtub and I have to say this guy was a pro! So pleased with his people skills, knowledge and work. Bath Fitter should be proud to have model employees like this! Thank you! read more

We had our tub reglazed in 1996 and it lasted 26 years but definitely needed an overhaul. We contacted Bath Fitter and set up an appointment with their representative, Matt Murphy. Matt showed up at our home right on schedule. He was personable and extremely knowledgeable. We loved his presentation and suggestions. We signed with him for a tub, tub-to-ceiling wall alcove, new plumbing fixtures, and accessories even though we suffered sticker shock with the quoted price. We signed without shopping because we trusted the salesman. We set up the installation date for yesterday. Yesterday the installer showed up on time, laid out protective floor mats from our entry door to the bathroom, and went to work. Eight hours later we saw our beautiful new tub and enclosure. Their product is very high-quality acrylic and their installation was perfection personified. You get what you pay for! read more

Mario of Bath Fitter came today right on time (estimate between 8:30 to 10:30am, arrived at 9am), he spent the entire day until 5:15pm installing our tub liner, replacing the soap dish, removing our shower doors and track and replacing it with a new one, and removing our old toilet and replacing it with a new one. Mario worked by himself, answered all of our questions, explained things to us clearly and in a manner we all understood, was professionally and friendly all day. He was so dedicated to his work, the lunch I bought him (and my family) at @1:30pm he didn't touch until closer to 5pm (totally unnecessary but wow such dedication!!). The work done is exceptional and professional, nice and clean and no remnants of any debris left whatsoever. Mario did such a fantastic job we thanked him several times and finally got his chance to rest with his sandwich and soda in his van :) THANK YOU MARIO AND BATH FITTER!!! read more

This company is deceptive and has no respect for their customers. The price is absolutely insane for what they are doing, but I foolishly signed the contract assuming that their work would be stellar. Months later, they have still not fulfilled their obligations, per the contract. They have delayed our install twice due to mistakes that they made, and there's absolutely no way to get in contact with anybody who can give you real answers to your questions. I would never recommend this company and will never be using them again. I would honestly be hesitant to even call them for their lifetime warranty service because of how terrible it is to work with them. read more

The man who came to show everything did a great presentation. When the price came out my head dropped. I have had other people come in this week to give me an estimate for the same work at 1/5 the cost. read more

The salesman that came by made a wonderful presentation. In the end their prices were just way out of line.

I just had some work done in my bathroom at my new place on 6/13/2019 by this company, and as I was so excited for it, I was let down with the whole process. Let me just say that I am DISAPPOINTED AND DISGUSTED with the whole process. First, It took TWO DAYS,NOT ONE DAY for them to complete the job as they state. They SCREWED up BIG TIME!!!! I ordered the white B board they bring the marble gray, they put one wall of the marble b board up when I noticed that it was the wrong color, I went over the order and the workers confirmed that it stated white, the workers told us that once it's up they CANNOT take it down and they will have to put the white one on top.. REALLY!!! I contacted the sales rep Rob Zanca who confirmed that we did ordered white, and speak to workers, I was baffled when he said that. so they continued with putting up shower and handle up.the tub and tub wall were completed but there was a blk stain on my tub and the soap dish stand was NOT placed in the middle after I told them i wanted it in the middle of the wall, at the end of that day 6:00pm at that, the worker advised me to go over the work they did and let him know the next day of any concerns we had. the next day is here and I I asked him to go over the corking because there were a lot of gaps. He did go over the corking and OMG!!! What a disaster!! The next day approaches and I voiced my concerns, he advised that he could not remove soap dish and that the wall cannot be removed once it's up, ARE THEY REALLY SERIOUS!!! I called Rep Rob Zanca again and advised that if this is not corrected, I want the work to be stopped, and my money refunded, he with no hesitation advised me to talk to workers, that was the last I heard from the Rep. I received a call from a Lauren and explained the disaster and she spoke with workers and advised to carefully remove the soap dish, in which it did come off the wall and placed in middle as I requested the first time, the blk stain was removed but THE CORKING GOT WORST as they cont. the work, BUT wait!!! It gets better they measure the b board and the measurements were incorrect, AGAIN!!! We had to wait for both soap dish and right size of b board to be delivered. My contract also stated for workers to put up shower rod, towel rack and toilet paper holder we ASKED them not to put it up because of all the screw up that has happened since day one.. I WANTED THESE PEOPLE OUT OF MY HOME! We did it ourselves. PLEASE, PLEASE PLEASE!!! READ ALL REVIEWS BEFORE DOING BUSINESS WITH THIS COMPANY. They are NOT professional nor well trained as the Sales Rep. or company states. This was a sloppy job done and NOT worth the $7,500. spent. The sales rep. Rob Zanca nor the company never made a courtesy call to see how the work ended up after all the mess they created. SHAME ON YOU BATH FITTER!! YOUR COMPANY AND CUSTOMER SERVICE ARE A DISGRACE!!!! I would NOT EVER RECOMMEND BATH FITTER TO ANYONE!!! They are out to take your money and once they GET your money you are just another person they robbed as I was. Beware this company does NOT STAND BY WHAT THEY say!!! Sales reps are out to make their money and once money is received you are just another customer who was taken advantage of. SHAME SHAME 8/3/2019. UPDATE ON THIS CHOPPY JOB DONE AT MY HOUSE. By these crooks. So on 7/19/2019 the crappy job that was done on 6/13/2019 and took a WHOLE MONTH AND 2 days to get it right was completed. I received calls from Joan the "Director" in which I returned her call on 7/23/2019 and she wanted to know how am I with completed work, as I advised her and everyone else in this company NOT 100% happy but problem was fixed thanks to KENNY and WHAT WAS PROVIDED WAS TOTALLY NOT ACCEPTABLE!!! It took for this job to COMPLETED A WHOLE MONTH AND 2 days in which it inconvenienced me, my family and functions that were to take place at my home but could NOT BECAUSE OF THERE BS.. And what is the response from her "I have spoken to my team and "CEO MIKE" and that she is on my side and wants to do whatever she can to assist me. Here we are 11 days later and no response from anyone. This company is shady and are out to take your money and not take any RESPONSIBILITY FOR THEIR WRONG DOINGS. I will continue to update everyone as this company WILL NOT HUSH ME UP until they take responsibilities for their lies, manipulations and lack of transparency with their customers. read more

Bath Fitter - The cut they did for light switch. - Kitchen & Bath Near Me - Copiague, New York

I give this company zero stars, It has been a nightmare, Dec 8th installation; first problem Mike a service tech came and said it was the gasket they put it upside down he fixed that and said if there's still a problem it could be the floor liner or the drain, that was a Friday he said he couldn't fix that and someone would come on Monday and that I should be compensated for the wait which I was not. Monday the 15th of December Delroy said their was no sealant around the drain which he put on, Kim said she was going to send an Amazon card for compensation never got that their a fraud!! Delroy came on the 29th of December he opened the back shower wall and it was a shark bite which I agreed was not Bathfitters responsibility my personal plumber fixed that. The following interaction I called because the water was backing up I called them spoke to Randy a disrespectful rude obnoxious so called customer service manager, he said my plumber must have dropped sometimes the drain I told him he never touched the drain, Randy's rude disrespectful response was when they left it was working that it wasn't their concern; my response was so nothing you put in can not be faulty he said he was done! After numerous complaints they said they were going to send a service manager, on January 17th to no avail they said he was sick no one else could come! I called and said Rosie do u honestly think I could wait an entire month without a functional shower I paid 6,100.00 to be treated like crap!!! STAY away if I save any one person from them I'm happy. Alexander Holder LLC is the company owner listed, I will be notifying the BBB on their disrespect and utter shame to there customers!!!!! read more

The service technician Dan Karim arrived ahead of schedule and we appreciated that he was wearing a mask and foot coverings. He was courtesy, professional and informative. We had called to have the hardware in our shower changed because the shower head's water stream wasn't as strong as before (we've had it for five years) and they sent replacement at no cost to us. We requested a silicone touch up around the tub and they did a fantastic job in removing the old silicone and redoing it. We were pleasantly surprised by the attention to detail of the work done. read more

Very sloppy work. Paid almost 7,000 dollars and when I complained they offered me a 50 dollar gift card. Bottom line is sloppy work and way overpriced. read more

Salesperson came twice to measure but apparently that wasn't enough. Top header and glass doors were short. All fixtures ( spout, diverter and shower head ) are not aligned with drain. Still waiting for header and glass door and it's been ten and counting. No compensation expressed. For the high cost and promise of one day install they fall way short. One pic has curtain where the glass door I paid for should be. read more

We decided to replace an old stall shower in our basement bathroom. Bath Fitter came to our home to give us an estimate and explained how the process worked. The representative took extensive measurements and gave us an install date for the next month. He assured us that the shower would be complete in 1-2days. The installer came on Sept 1st and the actual shower was installed perfectly, however, when it was time to put on the doors, the installer informed us that the measurements were incorrect and the doors had to be reordered! About 2 weeks later we received a call that the new doors were in and we were given an appointment to have them installed the following week. A new installer came this time and things did not go too well. In the process of installing the new glass doors, our bathroom wall was cut and our toilet seat was damaged. Worst of all, the doors were not installed properly. After my 14yr old showered for the first time, upon opening the shower door, water came pouring out onto the floor, and he cut his toe on a jagged edge from the lip of the door that was pitched improperly. We called Bath Fitter to inform and they said they would send someone to fix all the problems, repair and repaint the wall, and would send us a gift card to replace our toilet seat. We had to wait until October 13th for someone to come, however, we are back to square 1! All the new technician was able to do was acknowledge that the doors were not installed correctly. He took pictures to document this, he remeasure and patched the hole in the wall. (We now have to pay to repaint the entire bathroom because we don't have the original color) He took a new set of measurements and said new doors had to be reordered. (we never received the gift card to replace the toilet seat) So here we are, still without a usable shower. We are beyond frustrated with Bath fitter for guaranteeing us a quick, seemless, expertly done installation. We never received an apology or any kind of explanation. There does not seem to be any accountability here. We left several messages with the original salesman, who booked our project, to let him know what was going wrong. Until this day, we have never heard back from him. I regret ever calling Bath fitter. I strongly recommend that you don't either! read more

I had Bath Fitters install a tube and walls the best thing we ever did they did a great job very neat and professional I called the 800 number for some information person I spoke with was very helpful I recommend Bathfitter 100%. read more